With other carriers bringing in record profits, United Airlines struggled to find the “Friendly Skies” after merging with Continental. In eight years together, they’ve experienced more PR nightmares than any other carrier in North America, by a country mile. Burdened by a negative reputation, United became an afterthought; soon overtaken by Delta and American Airlines.
After CEO Jeff Smisek resigned in 2015 under suspicion of corruption, things looked bleak. When incoming CEO, Oscar Munoz, experienced a heart attack one month into the job, the pulse appeared to be gone completely. We struggled to keep an open mind about the airline.
Bonus: Guest Flight Review: United Airlines Doesn’t Live Up To Expectations
Our first experience with the new United, back in 2015, did not go well. In Vancouver, we had difficulty checking in and selecting our seats, our flight from Denver to Austin was canceled and when we were finally re-booked on a later flight, our seats were separated. However, when I visited Austin a year later for the U.S. Grand Prix, United felt like a new airline. This time I had no issues selecting seats, no delays, and no unexplained procedures. Considering my moderate expectations for a basic economy fare, I had nothing to complain about. I couldn’t really judge the airline on my first two experiences; the sample size was too small. I needed another experience to break the tie.
Unfortunately, due to the personal circumstances which were about to unfold, the flight experience would be the least of my concern. But it became an opportunity to put United to the test and come up with a new conclusion. Read on to see a bit more what I am talking about and my two-stop journey on two airlines, and three aircraft types (including flying a 777 domestically).
Flyover Country app offers detail on the Bingham Canyon Mine, which is sometimes visible on approach to SLC
How many times have you looked out the airplane window and wondered what it was you were viewing? What’s that curious rock formation? Is that a volcano?! Why is the water in that lake differently colored than in surrounding bodies? These are the sorts of questions the perpetually-inquisitive flyer might briefly ask themselves. Sadly, these are often fleeting inquiries which never get the attention they are due.
Even the best in-flight entertainment systems provide limited detail, if any. And of course, it’s tough to research over often sketchy in-flight internet. Besides, where would we go to look up these geographic curiosities anyway? Fact is: It’s a chore to answer the simple “what’s that out my window” question.
Well, it was. Enter the free, geeky, and delightfully informative Flyover Country App…
Fun times at the gate for the launch of United’s daily, direct service to London Heathrow (LHR) on a 787-8 Dreamliner. Photo: Kevin P Horn
United Airlines has been aggressively expanding its Denver hub over the last few years. Despite operating 471 flights a day and carrying 42% of traffic, the international routes have been limited to a few flights in Canada, a few south of the border, and the daily Dreamliner to Tokyo. Starting on March 24th, United re-launched, after a hiatus of a few years, seasonal, daily service to London Heathrow on a 787-8 as UA 27 and UA 26.
We were there for the inaugural flight and celebration for this exciting new route. This flight makes for three carriers serving London at once, with Denver’s biggest airline continuing expansion at the airport.
When it’s not freezing cold, Calgary’s pretty amazing in the winter. Photo: John Jamieson
With only a few weeks left in the year, I decided to use my remaining vacation days for a boys’ weekend in Calgary. It had been a rough few weeks at work and was I looking forward to catching up with a few friends from university for a weekend of clubbing, sleeping in, and just being away from Vancouver. Flights in Canada are some of the most expensive in the world and even after deciding to crash on my friend’s couch, I was still on a tight budget. Searching around for flights a couple weeks before my planned vacation, I happened on a $265 round-trip fare from Vancouver to Calgary. For months flights had been floating around $340 return so I immediately jumped on the fare, even if it meant a layover en-route.