Browsing Tag: United Airlines

Most people looking for the stars in SoCal head to Hollywood. But when we were in town recently, we headed the exact opposite direction and made a beeline for LAX. That’s because we were on the hunt for one particular star. The northern star, AKA Polaris. United Airlines has been making gradual but steady headway with the rollout of both the Polaris seat (now on its 787-10 Dreamliners in addition to many of its 777s and 767s) and its top-of-the-line Polaris lounges. We’ve already been to the Polaris lounges at SFO, Newark, and Chicago. And we hear great things about Polaris Houston. So when Polaris LAX opened earlier this year, we knew we had to swing by.

We found a lounge just as impressive as the other stellar Polaris lounges we’ve seen before, though with a smaller footprint. With plenty of sleek decor, amenities, and local flavor, Polaris LAX is definitely worth visiting. Read on for the full details and prepare to be starstruck!

We didn't actually get to fly a United 757, but we did get to see one, so that was cool.

We didn’t actually get to fly a United 757, but we did get to see one, so that was cool

I hear from family and friends (even strangers) all the time how they no longer like flying. It is much more stressful, the respect is gone, and the golden age has long expired. For sure, air travel has changed. It has become cheaper, much safer, and yes, more annoying. It can be a challenge for even a pro to get through an economy experience with a big smile. However, if you are one who flies with some (or a lot of) anxiety, the current flying experience can be terrifying. I don’t mean the flying at 35,000 feet in the air, but the smaller worries that can add up to one big worrisome mess.

Most people who meet me typically sees someone with an outgoing type A personality with little anxiety with flying. Sure, I have had quite a bit of experience, but when I was younger, it was very difficult for me — and sometimes, it still is. I would sweat, I would dry-heave, and I would fear the process of travel, but still loved flying.

I have improved my process for dealing with my anxiety, and flying has become much easier for me. I have been wanting to write a story about flying with anxiety for a while, but it seemed challenging for me to be effective with it, so it has been sitting in the “David Story Idea Bin” (man, some of the scraps in there…) Recently, my fiancé Brittany (we recently got engaged, yay us!) and I were set to fly from Seattle (SEA) to Maui (OGG) via San Fran (SFO) on United Airlines. We have been together for a while and done quite a few flying adventures. I know she has that sort of travel anxiety that I used to have, but loves to actually fly (I know, great catch right?).

I thought this trip might be a good opportunity to look at how flying with anxiety can be challenging and how one can make it better. Over and over again, I kept going back to how being able to pay your way out of anxiety can be a great option for some people! What better way to do that than to fly first class? Would the extra extra cost be worth the reduction of anxiety? If so, where is that tipping point? Keep reading to see what we both found.

You might remember that we got to fly United’s inaugural Boeing 787-10 stretch Dreamliner service from San Francisco to Newark a few weeks ago. There was all the new plane buzz you’d expect. But one feature that deserved its own special mention was the plane’s inflight entertainment system. It was redesigned from the ground up to include tons of new features, from a better moving maps for the #AvGeeks (including us!) to live news updates, a movie+map split-screen option, a favorites list, and a trippy “relax mode.” Plus, the folks at UA went out of their way to accommodate passengers with impaired vision and/or hearing.

Read on for our report with all the details about United’s new screens in the sky!

A United 787 Dreamliner taking off in San Francisco

With other carriers bringing in record profits, United Airlines struggled to find the “Friendly Skies” after merging with Continental. In eight years together, they’ve experienced more PR nightmares than any other carrier in North America, by a country mile. Burdened by a negative reputation, United became an afterthought; soon overtaken by Delta and American Airlines.

After CEO Jeff Smisek resigned in 2015 under suspicion of corruption, things looked bleak. When incoming CEO, Oscar Munoz, experienced a heart attack one month into the job, the pulse appeared to be gone completely. We struggled to keep an open mind about the airline.

Bonus: Guest Flight Review: United Airlines Doesn’t Live Up To Expectations

Our first experience with the new United, back in 2015, did not go well. In Vancouver, we had difficulty checking in and selecting our seats, our flight from Denver to Austin was canceled and when we were finally re-booked on a later flight, our seats were separated. However, when I visited Austin a year later for the U.S. Grand Prix, United felt like a new airline. This time I had no issues selecting seats, no delays, and no unexplained procedures. Considering my moderate expectations for a basic economy fare, I had nothing to complain about. I couldn’t really judge the airline on my first two experiences; the sample size was too small. I needed another experience to break the tie.

Unfortunately, due to the personal circumstances which were about to unfold, the flight experience would be the least of my concern. But it became an opportunity to put United to the test and come up with a new conclusion. Read on to see a bit more what I am talking about and my two-stop journey on two airlines, and three aircraft types (including flying a 777 domestically).