Stories by Manu Venkat

SENIOR CORRESPONDENT - SAN FRANCISCO, CA. Manu got his private pilot license in high school, setting the tone for his interest in all things aviation. He earned his frequent flyer credentials working as a journalist, and is now a medical resident in New York City. He enjoys writing about air travel from a millennial's perspective.

http://www.airlinereporter.com

You’re sitting by the gate at the airport, watching the clock tick closer to your flight’s boarding time. Suddenly, there’s a *ding* overhead as the PA system comes on. Your stress levels rise. You know what’s coming. “Sorry folks, but departure has been delayed by an hour due to [insert any one of a million reasons / excuses here].”

In the airline world, on-time performance is hard. Airplanes are complex, ground operations are a logistical nightmare, and weather can wreak havoc on even the best-managed carriers. Given all those factors, it’s sometimes surprising how many flights still do leave on time. Most airlines rise and fall in the Department of Transportation’s on-time performance rankings. But over the past fifteen years, one U.S. carrier has kept an iron grip on the top position: Hawaiian Airlines.

We just wrote about our flight from Oakland to Maui on one of the airline’s new Airbus A321neos. After landing, we sat down with Hawaiian’s Head of Neighbor Island Operations Pat Rosa, who discussed what goes into Hawaiian’s on-time performance. Sure, Hawaii’s lack of snowstorms helps (though the islands still deal with their share of bad weather). But there’s plenty more ingredients that go into Hawaiian’s secret sauce for punctuality. Pat also talked about the unique culture within the islands’ home airline, his love for the new A321neo fleet, and his excitement for the airline’s Boeing 787 order.

If you love behind-the-scenes looks at airlines you definitely don’t want to miss this one, so read on!

Late last year we spent a fun couple of days flying long-haul with Finnair and interviewing the head of their flagship Airbus A350 fleet. But we never actually flew the A350 ourselves, since Finnair’s US routes were all handled by their older A330s. That changed a month ago, when Finnair re-launched flights to LAX after a long hiatus and gave the honor to the A350. Obviously we weren’t going to miss the chance to cover the inaugural, and the folks at Finnair gave us the chance.

The onboard product lived up to the hype, with universal aisle access, lie-flat seats, Nordic style, and even a northern lights simulation on the ceiling. And it was just as fun covering Finnair’s pre-flight festivities on the ground. Clearly this route was a big deal for the Finnair team, getting the honorific flight numbers AY01 and AY02.

Read on for the full scoop on Finnair’s (re)inaugural celebration of its service from Los Angeles to Helsinki.

Right plane, right size, right mission. Hit the trifecta and — if you’re an airplane — you’ve earned a fruitful career in your airline’s fleet. Hawaiian Airlines has been flying for a mind-blowing 90 years, and for most if its recent past it’s had two sides to its fleet: big double-aisle aircraft like the Airbus A330 and Boeing 767 (recently retired) for long-haul flights to the Hawaiian islands, and smaller single-aisle planes for short hops between the islands.
But over the past few years, led by the U.S. legacy airlines, Alaska, and (most recently) Southwest, we’ve seen an explosion of a new middle market: extended-operations-certified narrow-body (AKA single-aisle) planes connecting the West Coast and the Hawaiian Islands. A lot of those flights hit secondary markets other than Honolulu, like Maui, Kauai, and the big island.

Hawaiian Airlines wanted to get in on that game, and they picked the Airbus A321neo to do it. The fuel-efficient next-gen narrowbody kicked off service with Hawaiian in early 2018, featuring a new premium cabin seat designed for medium-haul flights. And on a recent flight from Oakland to Maui, we put Hawaiian’s newest plane and seat to the test.
Read on as we say aloha to the Hawaiian Airlines A321neo!

Most people looking for the stars in SoCal head to Hollywood. But when we were in town recently, we headed the exact opposite direction and made a beeline for LAX. That’s because we were on the hunt for one particular star. The northern star, AKA Polaris. United Airlines has been making gradual but steady headway with the rollout of both the Polaris seat (now on its 787-10 Dreamliners in addition to many of its 777s and 767s) and its top-of-the-line Polaris lounges. We’ve already been to the Polaris lounges at SFO, Newark, and Chicago. And we hear great things about Polaris Houston. So when Polaris LAX opened earlier this year, we knew we had to swing by.