Browsing Tag: Business Class Review

Virgin Atlantic's Airbus A340 called Bubbles - Photo: Lewis Smith | FlickrCC

Virgin Atlantic’s Airbus A340 called Bubbles – Photo: Lewis Smith | FlickrCC

Recently, I used my Delta Skymiles for a trip to London. However, rather than flying the genteel Southern airline (aka Delta), I used my miles to book an Upper Class ticket with their joint venture partner, Virgin Atlantic (recently named the fifth-best international airline by Travel + Leisure). I was excited to put them to the test!

I had no trouble booking the trip through Delta’s website. I simply logged into my account, searched for DFW to London. 125,000 miles later, I was booked to go to London on an overnight flight across the pond. My husband, who booked separately, also had no problems making his reservation, even though he paid with actual dollars.

The morning of our flight arrived and we took a taxi from our apartment in downtown Dallas to DFW International Airport, arriving at terminal E where Delta has its outpost inside the American Airlines fortress hub. We arrived three hours early as recommended for international flights, but being that it was just before 6:00 A.M. on a Saturday morning, it took less than 10 minutes to check our bags, get through security, and get in to the Delta Sky Club, where I drank all the Starbucks coffee anyone could ever want and grazed on bagels, English muffins, and other breakfast foods.

My United Boeing 747-400 at SFO.

My United Boeing 747-400 at SFO

I’ve always enjoyed reading stories of AvGeek’s first flights. The particulars vary, but the basic arc is usually the same: three-year-old self spends the entire time glued to the window in a hushed awe as the cornfields of Iowa stroll by four miles below. And lo’: an AvGeek is born.

That wasn’t me. I mean, I liked looking at the airplanes just fine. That was awesome from day one. But actually flying in them? That was another matter.

Two-year-old me hated every last waking moment of my first flight. And, according to my parents, I made sure everyone within earshot knew it. My blood-curdling screams, which I’m told lasted most of the flight between Boston Logan and Minneapolis via Detroit, were endearing enough to encourage many of my fellow fliers on board to pick up and find somewhereanywhereelse to ride out the two-hour living hell (Editor’s note: Jeremy still reacts similarly today).

Qatar Airways’ First A350 (MSN006) at the Airbus Delivery Center ’“ Photo: Bernie Leighton | AirlineReporter

Qatar Airways’ first A350 (MSN006) at the Airbus Delivery Center ’“ Photo: Bernie Leighton | AirlineReporter

Qatar Airways has been growing rapidly, both in terms of their fleet and their route network.  I recently got to experience an example of both when I joined Qatar for their inaugural flight to Boston Logan Airport (BOS), utilizing the new Airbus A350-900 XWB. It was a pretty special trip.

After a rather disappointing first experience on Qatar when flying in from Los Angeles, I was really hoping to see Qatar’s best when departing from their home hub of Doha. Sometimes, operating from outstations with once-daily service can be very challenging.

This would be my first time flying the Airbus A350 as well – just a few days before our Editor-in-Chief David Parker Brown. I wanted to make sure to take the chance to remind him of that (thanks Blaine ^David).

Certificate given to passengers to mark the inauguration of service to Boston - Photo: Blaine Nickeson | AirlineReporter

Certificate given to passengers to mark the inauguration of service to Boston – Photo: Blaine Nickeson | AirlineReporter

Overall, my flight was great.  The service was up to snuff and the food tasty.  But the star of the show was the A350.  Wow, what a ride.  Read on!

My business class seat on China Eastern - Photo: Jason Rabinowitz

My business class seat on China Eastern – Photo: Jason Rabinowitz

China Eastern is not an airline I ever really expected to fly. With a fleet of new Boeing 777-300ERs, the opening of a new route to Chicago, and a small investment from Delta Air Lines, China Eastern is modernizing and becoming a real player in the North American market. When I saw a fare posted of $650 round-trip between New York and Japan, I jumped at the opportunity to give this airline a try.

My routing was New York JFK to Osaka, Japan via Shanghai, returning from Tokyo Narita back to New York. On the first leg to Shanghai, China Eastern graciously upgraded me to business class in order to experience the new product.

A brand spanking new Boeing 777-300ER at Paine Field showing China Eastern's new livery- Photo: Bernie Leighton

A Boeing 777-300ER at Paine Field showing China Eastern’s new livery- Photo: Bernie Leighton

At JFK, China Eastern departs from Terminal 1 and uses the recently renovated Air France lounge. Although this flight departed at 2:00 am (thanks for nothing, daylight saving time), the lounge was actually surprisingly crowded. As boarding time neared, I headed to the gate to find utter chaos. Lines of passengers extended in every direction with no signage to tell anyone where to stand. Eventually, gate agents put up a few signs, but that should have been done much earlier. A hectic boarding process sets a negative tone for a 15-hour flight. The same hectic process was applied to all four of my flights, indicating that China Eastern has a systemic problem with orderly boarding.

Qatar Boeing 777-200LR (A7-BBD) at Paine Field.

A Qatar Boeing 777-200LR – Photo: Andrew W. Sleber | FlickrCC

A few weeks ago, I had the chance to fly Qatar Airways on their (current) longest flight from Los Angeles (LAX) to Qatar’s home hub in Doha ’“ about 16 hours. Given all the talk about them being named a ’œFive Star Airline’ by Skytrax, and our previous coverage of flying Qatar, I was really excited for this flight.  It would be my first experience on Qatar, and it would be in business class. Unfortunately, I was let down by my experience, at least on the flight to Doha (my flight home to the states was much better at least).

I arrived at LAX via a quick domestic hop from Denver on United. Getting from one side of the airport (T7) to the other (T2) was a mess. I walked outside, on foot, as I had a long layover and it was a decent day out. While the south side of LAX is now fully connected post-security, the north side is still old-school separated.

A busy afternoon at the security checkpoint at LAX's Terminal 2.

The LAX Terminal 2 (T2). My wait started out a floor below this.

Surprisingly, Qatar flies out of the newly-renovated T2, which seems to be the terminal of bastard airlines at LAX. Hawaiian, Air Canada, Virgin Atlantic, and other low-frequency carriers are based there, as opposed to the excellent Tom Bradley International Terminal (TBIT). Although the actual terminal is updated, getting there did not seem equipped for prime time. Even with a business class ticket, I was held at the lower level of the terminal. Once enough room cleared on the next level at the packed security checkpoint, I was allowed to take the escalator up to join the queue.

Security was an absolute mess. The older facility just wasn’t designed for modern-day TSA security. The floor was sloped towards the gates as my bag was constantly rolling off — it was pretty comical.