American Airlines Boeing 777-300ER at a cloudy JFK.
AMERICAN AIRLINES BUSINESS CLASS REVIEW BASICS:
Airline: American Airlines
Aircraft: Boeing 777-300ER (N719AN)
Departed: John F Kennedy International Airport (JFK)
Arrived: London Heathrow Airport (LHR)
Stops: Non-stop flight
Class: Business Class
Seat: 9A to and 8J back
Length: About 6 hours
Cheers: Amazing new Business Class product that goes head-to-head with international carriers.
Jeers: Still some grumpy employees who need to smile more.
Overall: American is not just talking the talk; they are walking the walk — they just need to walk a bit farther.
ANA Boeing 777-300ER (JA781A) at Narita after my 11hr flight from LAX.
Flying in any airline’s Business Class is always a nice treat. There are some airlines with pretty decent domestic Business Classes out there, but to really have a top-notch experience, you need to take an international flight. Recently, when I flew from Los Angeles (LAX) to Narita Airport (NRT) in Japan, I was able to fly in All Nippon Airway’s (ANA) Business Class (disclaimer: ANA picked up the tab on my flight from LAX-NRT-LAX).
The benefits of flying in a premium seat starts at the airport. After arriving at LAX from Seattle I checked in for ANA and then it was time to hit security. Having a premium seat meant I was able to use the express TSA line. It wasn’t too much of a benefit for this flight since the express line only had two people in it, and the normal line had five — oh well.
After taking off my shoes and having my toothpaste scanned, I headed right to ANA’s Business Lounge. Unfortunately due to a bunch of construction going on at LAX, the view wasn’t the best, but I was able to watch a Qantas Airbus A380 get towed, so I was happy. There was plenty of space, free wi-fi and all the amenities you would expect to find in a Business Class lounge. This was good, since I had a nice 3.5hr layover in LAX.
Lots of room to work, sleep and play in ANA's Business Class. Click for larger.
From the lounge I could see when my ANA Boeing 777-300ER arrived and I headed down to the gate. This is where I had another bonus: being able to board first. The Boeing 777 I flew had First Class, quite a bit of Business Class, Premium Economy and then of course standard economy. Getting on the plane first to get settled for a 11hr flight is always nice.
Where most airlines have a rule that you can still use your electronic devices until they close the cabin door, ANA is much more strict. When I first walked into the plane I was told I had to shut off my phone. I then I tried to take some photos, but was politely told I couldn’t have my camera on either until we reached 10,000 feet. Eh, lame, but what can I do?
The seats were very spacious; there was 63″ of seat pitch and 21″ of width. There were only 7 seats across in a 2-3-2 configuration and of course I went for a window seat (photo). Unfortunately my original seat was 11A which had a dead space with only one window. Luckily, after the plane boarded, I was able to move back to 12A with all my windows. This was important since the flight was leaving at about 1pm and we would be racing the sun all the way to Japan — meaning it was going to stay light the whole flight.
One of three appitizers for one of my three course meals. Yes that is a whole fish you see (and I ate it).
After take off the flight attendants came around asking what we would like for our first meal. Boy did we have good choices: two Japanese meals and one Western-style. I didn’t know what half the food was, but I went for seared bass (photo) and whatever else came with the Japanese meal. There was a lot, a whole three courses worth of food. The food was fabulous and not like airline-food fabulous, but actual food in a nice restaurant fabulous.
While eating, it was time to start watching the in-flight entertainment. Each person has their own screen that folds out of the seat with a handy controller. There were quite a few pre-programmed movies and shows which are all free (even in economy), but I think the entertainment option was a weak spot for ANA. In the long run getting satellite internet and live TV would be great, but ANA did work with Boeing’s Connexion that provided satellite internet, but that didn’t work out. I am hoping in the future ANA and more international airlines will be adding internet and live TV. For the short term maybe a few more movie and television choices would have been nice. After flying 22hrs in total (there and back) I was quite done with my movie selections and I was NOT about to watch Sex and the City 1 and 2.
Flying, blogging, drinking and watching a movie. What else do I need? (anyone guess that movie?).
The seats were very comfortable and were quite adjustable (photo). They don’t lie totally flat, but they came pretty darn close. Talking to folks who are a bit shorter (I am 6’1″), some said they have had issues sliding down on the seat, but I did not. I was actually able to fit on the seat comfortably and got some real sleep on both flights.
Not only was the product very good, but the service was wonderful as well. They would constantly check up on me and always had a smile. The flight attendant’s faces must have hurt after smiling so bit, non-stop for the entire 11 hour flight.
Although ANA’s “old” Business Class product I tried out was quite good, they are introducing a newer and better pod-style Business Class on their new Boeing 777-300ER’s.
All this great product and service comes at a price. A Business Class Seat on ANA from LAX to NRT can cost $4000.00 plus. Of course many folks flying in Business Class either have a corporate credit card paying or are using their miles. If the Business Class isn’t enough for you, ANA’s also has First Class on many of their international flights which is a whole other experience. No matter what class I am in, I am always excited to take a flight halfway around the world.
MORE PHOTOS OF THE FLIGHT