A few years ago Etihad Airways set out to streamline itself. After hitting hard times and running into fierce competition, it cut routes, cut costs, and invested in a more fuel-efficient fleet. And earlier this year Etihad announced a long-awaited return to profitability. So that part of the transformation seems to be working.
But did the passenger experience take a hit from the airline’s belt-tightening? We had a chance to find while flying business class on their 787-9 Dreamliner, a staple of their leaner long-haul fleet. Read on for plenty of photos, videos, and opinions on the experience. And at the end of the story we have some fresh news about Etihad’s onboard product.
Arriving at Dulles
Our flight was in business class from Washington D.C. to Abu Dhabi. I love planespotting at Dulles, especially from onboard those goofy “mobile lounge” buses.
Etihad’s Verified to Fly program allows you to confirm your COVID vaccine related documentation in advance, which scores you access to a separate shorter check-in line. Definitely take advantage of if you can — it can mean major time savings at the airport.
A while back I got to fly in KLM’s World Business Class on one of their new Boeing 787-9 Dreamliners. That flight was from San Francisco to KLM’s HQ hub in Amsterdam, and from there I connected onwards on another Dreamliner to Brazil. I took some photos and videos from that second flight and wanted to let them speak for themselves.
Once you start the story below, no more words from me. If you want the lowdown on the seat and service, head to that trip report from my SFO–>AMS flight. Otherwise read on for the photo and video highlights from my long-haul flight in KLM’s flagship premium product. And don’t forget: if you’re an audiovisual sort of person, subscribe to our YouTube channel.
Founded in 1919, KLM is actually the world’s oldest airline still flying under its original name. How do you keep an airline with that long of a history feeling fresh? New planes definitely help, and for KLM’s long-haul fleet the freshest faces are its 787 Dreamliners.
Since joining the fleet a few years ago, the 787-9 has been KLM’s pride and joy. One of my very first AirlineReporter stories was a KLM pop-up exhibit in San Francisco back in 2016. Both then and now, folks at the airline are super proud of the Dreamliner fleet and its newest-generation onboard product. A few months ago, I scored a great deal on an award ticket from San Francisco to Amsterdam and on to Rio, and I’d get to try KLM’s long-haul Dreamliner service along the way. And it ended up being one of the best international business class experiences I’ve had.
For more of the highlights — from gin-filled ceramic houses and fancy Dutch glassware, to bubbly flight attendants and incredible views of that Dreamliner wing flex — keep on reading!
You’re sitting by the gate at the airport, watching the clock tick closer to your flight’s boarding time. Suddenly, there’s a *ding* overhead as the PA system comes on. Your stress levels rise. You know what’s coming. “Sorry folks, but departure has been delayed by an hour due to [insert any one of a million reasons / excuses here].”
In the airline world, on-time performance is hard. Airplanes are complex, ground operations are a logistical nightmare, and weather can wreak havoc on even the best-managed carriers. Given all those factors, it’s sometimes surprising how many flights still do leave on time. Most airlines rise and fall in the Department of Transportation’s on-time performance rankings. But over the past fifteen years, one U.S. carrier has kept an iron grip on the top position: Hawaiian Airlines.
We just wrote about our flight from Oakland to Maui on one of the airline’s new Airbus A321neos. After landing, we sat down with Hawaiian’s Head of Neighbor Island Operations Pat Rosa, who discussed what goes into Hawaiian’s on-time performance. Sure, Hawaii’s lack of snowstorms helps (though the islands still deal with their share of bad weather). But there’s plenty more ingredients that go into Hawaiian’s secret sauce for punctuality. Pat also talked about the unique culture within the islands’ home airline, his love for the new A321neo fleet, and his excitement for the airline’s Boeing 787 order.
If you love behind-the-scenes looks at airlines you definitely don’t want to miss this one, so read on!
While onboard, we got to review the newest version of the airline’s premium economy product: Virgin Premium. True to form for Virgin, the cabin experience oozed style, with sleek yet comfortable seats, great inflight entertainment, and food that could’ve been mistaken for what you’d get in business class. Of course there were parts of the experience that reminded us that we weren’t actually flying in Virgin’s “Upper Class.” But all in all, we found Virgin Premium to be a strong product that’s is well worth it when crossing the Atlantic.
Read on for plenty of photos and details from our premium economy flight with Virgin Atlantic.