That bump on the back of the Southwest Boeing 737 gives Row44 internet to the aircraft.
Recently I got a call on my phone where I didn’t recognize the number, so I decided not to answer. Then they called again. Okay, fine — it might be something important so I answered and it turned out to be my friend Nick. Wait a second; #1 why is he calling with a number I do not know and #2 he is flying on Delta Air Lines from Minneapolis (MSP) to Seattle (SEA), how is that possible? Even though airlines and internet providers have tried to ban talking via phones on airliners, there are still pretty easy ways to get around it.
Earlier Nick and I had been talking about VOIP (Voice Over Internet Protocol) and I was explaining how you cannot have a phone conversation while flying — he was all too happy to prove me wrong. This is by no means a “how-to” story and I am not going to explain how he did it, since I am against people talking via their phone on planes. However, I can say it was nothing complicated and anyone with a smart phone could and an internet connection could replicate it.
So, it was possible to use GoGo Wi-Fi (internet provider on Delta and other airlines) to talk on the phone and I wondered what policies airlines and internet providers had in place to stop passengers from doing things they should not (phones, porn, etc).
I first spoke with Steven Nolan with GoGo Communications and he explained, “We do restrict VOIP services and at the request of our airline partners, we also restrict access to some web sites.” One of the big challengers is technology is always changing and it can be difficult to know all the “bad” sites and smart phone applications. What happens when someone, like Nick, finds a loophole? Well, talking to multiple airlines, this doesn’t seem to be a big problem.
Virgin America’s Abby Lunardini explained that they block VOIP and have not had any major issues with passengers finding their way around it. Alaska Airlines also bans VOIP for passengers on their GoGo internet. Even though they haven’t had a lot of issues, the flight crew are trained to enforce the airline’s policy. “Should a customer get around the VOIP blocking, our flight attendants would be prepared to enforce our policy which prohibits voice calls of any kind inflight,” Alaska Airline’s Bobbie Egan explained to AirlineReporter.com.
Row44, another airline internet provider, that can be found on Southwest Airlines and Norwegian Air Shuttle helps airlines in similar ways. They provide airlines software that allows them to choose what sites they want to block. “We allow our airline partners to decide whether to use this option and which sites to block,” Row 44’s chief commercial officer, Howard Lefkowitz explained over email. Row44’s airline customers are easily able to add new sites that are deemed to be a problem since new technologies are always emerging. “The back-end system supporting Row 44’s broadband entertainment platform adapts quickly and can immediately add new sites (VoIP services or other types of websites) to the list of blocked content in-flight. But this will be a decision for our airline partners.”
So does this become a game to beat the internet providers and the airlines? No, at least it shouldn’t. Public opinion in the US is pretty split on allowing in-flight conversations. The Federal Communications Commission (FCC) bans cell phone usage in the US and it is still against airline policy. Nick was a good passenger and kept our conversation short, even though he supports passengers being allowed to talk on their cell phones on a plane.
What are your thoughts? Other airlines around the globe let passengers talk on their cell phones with little to no issues are Americans ready?
Image: gTarded
This wonderful meal is what people in economy would get in the "good 'ol days," now you can still find it in first class. Yes, that is a real glass I was able to use in a recent flight in Delta first class.
Ah flying is not what it used to be right? Remember when you were treated like royalty, didn’t have to pay extra fees, seats were bigger and you got a real meal? Where did those days go? Well those days are not entirely gone. You can still find all that still up in the front of the plane…in first class.
Most people like to blame the airline for all these changes. They will accuse the airlines for cramming in as many seats as possible, taking away the free food and adding a bunch of fees all in the name of profit. But while airlines were doing all these things, the price of tickets have greatly dropped and safety has increased.
Recently I had the opportunity to fly first class on Delta Air Lines from Seattle to Atlanta and I forgot how nice it can be. I love flying, even in economy with my peanuts, but you can’t beat the experience flying in the front of the plane.
Although domestic first class seats are better than domestic economy seats, neither of them compare international first class seats. But again, you are going to pay (a lot) to get a first class seat on an international flight (we are talking up to $25,000.00). No matter where you are flying first class, it provides you with two things you won’t find in the back of the bus: space and service.
The benefits of flying first class starts at the airport. If you didn’t check-in online, most airlines will have a special first class line, which is quicker. Then, many airports have a quick security line allowing you to fly through all the fun TSA security. Seattle-Tacoma International Airport has this option, but I forgot about this perk and was stuck waiting 25 minutes to get through security (even though there was only a line of 10 people — figure that one out). Once you make it through security, depending on the airline and airport, you will have access to the airlines lounge. Again, I missed this benefit at Seattle.
One benefit I did not miss out on was boarding first. While everyone else stands around the gate waiting to board, Delta has the Sky Priority lane, guaranteeing you won’t have any problems finding room for your carry-on bags. Right after I boarded, I was asked if I want something to drink. Feel like an adult beverage? Enjoy… it is on the house. Since my flight left at 7am, I opted to not enjoy an alcoholic beverage and stuck to just juice (my flight home was a different story). The drinks, by the way, are served in real glasses.
After take off, the flight attendants came around to me and my first class buddies and handed out a hot towel. You won’t see that in economy…you can’t even pay for that back there.
Then comes the meal. A real meal. We are talking omlet, ham, potatoes, fruit and a bagel (see photo on the blog). I got mighty full after all that, I don’t think I have ever gotten full from even the meals you can buy in the back of the plane. After the meal was completed, it was not that long before a basket of snacks was offered. I wasn’t hungry yet, but I stored up, since it was a five hour flight.
During the flight, I had a lot of options to keep distracted on Delta’s in-flight entertainment. The system is not any different from the system in the back of the plane, but everything is free. I got through two movies, even though I wasn’t fully paying attention since I was on my laptop and on the GoGo In-Flight Wi-Fi. Unfortunatly the internet is not free in first class (I wonder if that will ever change), but it only cost $12.95 for the five hour flight. Since I had an extra 10″ of seat pitch than the folks in the back, it was easy to have my laptop open, watching my movies and still have room to breath.
The part of flying I do not like is the waiting to get off. I am sort of impatient and sitting there waiting for people to get their stuff and off the plane is just annoying. Well, sitting up front you don’t have to deal with that. Once the door is open, you are off and on your way.
With most airlines, sitting up front gets you VIP service, just like the way it used to be. However, it also costs the way it used to be as well. With all the additional fees and in-flight add-ons, flying first class has never been a better value. If you check bags, eat on the plane or watch movies, getting them all for free in first class can be a good value. Next time you want to experience flying like it used to be, make sure to get that first class ticket! If you haven’t been able to fly first class before, you might want to try it out sometime. Many airlines offer a cheap upgrade at the airport option, since it really does give a whole new experience to flying.
Pretty clever WiFi logo with the dots for the i's being the engines! Logo from Alaska Airlines.
Blogging about airlines adding WiFi to their fleet will never get old for me.
If you remember Alaska caused a bit of a stir after announcing they would be going with Gogo Inglight Internet service instead of Row44, which they were testing. One of the benefits of Gogo is it can be quickly installed onto an aircraft. Alaska already has six planes internet enabled and hopes to have all Boeing 737-800’s and 900’s equipped with WiFi by the end of the Summer. Their entire fleet should be setup by the end of the year. Like other airlines, Alaska will have a WiFi logo by the main cabin door and information in the seat back pocket next to you.
In a partnership with Alaska Airline’s Visa credit card, they are offering the WiFi for free until July 31, 2010. After July 31st northbound flights from Portland and Seattle to Alaska will remain free, until GoGo Inflight is able to improve on cell reception in Alaska. After the free period, prices on other flights will range from $5 to $13 depending on the time and device you want to use.
To find out where WiFi can be accessed, more information and pricing structure, check out Alaska’s Wi-Fi page.
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AirTran Boeing 737-700 that I flew from ATL to MKE
What better way to test out the things I learned than flying home via AirTran?
After my second day sitting in on classes, I left the AirTran training center and headed straight to Atlanta International Airport (ATL) for my AirTran flight to Milwaukee (MKE), then back home to Seattle (SEA).
Yesterday I looked at how some airlines provide very little space for passengers, but on this trip, I was lucky enough to test out AirTran’s business class (which has a seat pitch of 37″ — ah yeah!). In Business Class, the seats are bigger, you have more room, free drinks and premium snacks. Being up front also gave me the opportunity to watch what the flight attendants were doing and see if they were doing everything I just learned about earlier that week.
On the flight home, I had a totally different perspective than I had on my previous flights. Like most frequent fliers, I feel like I know how everything works and I don’t need to pay attention. This time, I couldn’t help but notice how the flight attendants did the safety announcements and prepped for the flight.
Once all the passengers boarded, I could see the flight attendants close the front door and arm the slides. When I heard the call, “cross check, all call,” this time I finally knew what it meant. Each flight attendant double checks to make sure both doors in the front and back have the slides armed and then call back, “cross check complete.” This is also done after reaching the gate to make sure the slides are dis-armed.
Once we hit that 10,000 foot mark, it was time to get on to the internet. AirTran and GoGo In-flight were offering WiFi for 20% off, so how could I refuse? Cost me less than $10 and let me have access to the internet on both legs of my flight.
Every AirTran flight has WiFi, which is awesome!
The flight from ATL and MKE went very fast. I caught up on some blogging (what better way to be inspired than blogging at altitude). The leg was uneventful and I enjoyed my free adult beverage and premium snacks. I ended up not having a talkative neighbor and that was ok with me.
When leaving ATL we were told that those of us continuing on to SEA would stay on the same aircraft. Fine by me, I could just surf the internet while waiting. Once we landed, I sat on the plane while others de-boarded around me. One of the flight attendants was standing in front of me thanking the passengers and I started talking to her about how many flights she had left. She told me this was her last flight for her and the plane. I thought she might have just been messing around with me. Turns out, she wasn’t.
With the extra room, my netbook easily bit on the tray and in Business Class you get free drinks!
While in flight AirTran changed plans and now people flying to Seattle would have to change planes. Between that decision being made and us landing at MKE, no one had informed the passengers. Not a big deal, this just meant I got to watch a totally different AirTran crew at work.
In my hurry to get to my next plane, I accidentally left my carry-on bag in the overhead bin. While waiting in the jetway an AirTran pilot who was dead-heading (not flying but commuting from one place to another) asked if I needed help and went to get my bag (since he had the spiffy uniform on, people got out of his way). That was very nice of him, since it was not expected.
There were probably about ten of us who had to change planes who were on our way to Seattle. Most of the others were upset that we weren’t told and found this to be a huge inconvenience. One guy even mentioned that AirTran was definitely going to hear from him about this incident. Really? I mean this stuff happens. The airline business is very complex and planes have to be moved around all the time. We all got our same seats, and left right on time and got to stretch our legs. Not a big deal to me.
I spent two days training with AirTran flight attendants, I flew two flights with two different flight crews from ATL to SEA…how did they do, you ask? Well it depends. Did they do every little thing they were originally trained to do? No, but that seems okay. How many of us do everything exactly the same way we are trained at our job? If I was just a normal passenger, not knowing all the specifics, I would be very impressed.
For example, in Business Class, trash is supposed to be taken away on a tray (vs the economy class uses bags) and bags were used on one of the flights. Do you think anyone came close to noticing that? No. Did passengers get less for their money because their trash was picked up in a bag? I surely hope not.
One of the things I enjoy most about flying on AirTran is that I know that on every plane, every flight will have internet and XFM radio. That is something that’s important to me. AirTran believes consistency is important on every flight; not just with the amenities available, but the type of service that passengers receive. On a flight that takes me 10 hours to get from one side of the country to another, I sure am willing to pay more knowing I will have Wi-Fi: something you can’t always get with others airlines.
A Day In The Life Of…A Training Flight Attendant
PART 1 | PART 2 | PART 3 | PART 4 | PART 5 | ALL | PHOTOS
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My custom luggage handles...yes I am a nerd.
I am sitting at Seattle-Tacoma International Airport once again (and enjoying their free wi-fi). I am off to Atlanta to do some cool things with AirTran for the next few days. Just in time, I have been getting that desire to get airborne again!
I am going to learn some aspects of being a a flight attendant at AirTran’s training facility, which will kick off a new series on my blog where I explore different airline related jobs. You can expect some blogs on my adventure in the near future and until then follow my Twitter.
Because of scheduling I am actually going to be flying a red-eye on US Airways to Charlotte, then down to Atlanta. It will be a long night, but who needs sleep? US Airways just announced they have started providing GoGo Inflight WiFi on a few of their Airbus A321’s. Just so happens I am flying a A321 to Charlotte. Part of me hopes it doesn’t have WiFi so I can get some sleep.
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