It was surreal pulling up to the Emirates Airline training facility in Dubai to find that part of the building was designed to look like an airliner — engines and all. In retrospect, it shouldn’t be too surprising, since this is the land of bigger and better and Emirates Airline seems to fit right in.
Emirates currently has a fleet of over 175 aircraft, flying to 120 destinations and they have no plans to slow down their growth. The airline hopes to hire around 4,000 additional cabin crew by the end of 2012.
Emirates is not an airline that cares only about the number of employees, but also the quality. They hire people from around the world to train to be some of the best flight crew in the world and Emirates Aviation College in Dubai is where every new hire will start.
Each week, about 80-120 near new trainees will start their seven week long educational journey. Each class is comprised of people from around the world, making Emirate’s employees some of the most diverse. At any given time, there are about 130 nationalities represented among the trainees and about 70 among the the trainers.
One of the first steps of every trainee is learning about Arabic hospitality and about the other cultures represented among the company and passengers in a themed roomed call the Majlis room. The crew’s diversity helps them easily interact with many of the passengers that will be flying on the airline.
One can only learn so much by reading out of a book or being lectured to. That is why each trainee is given hands on experience in one of the interior cabin mock-ups. From greeting passengers to learning what order to serve them food, to pointing out how to operate the on-board showers, the mock ups provide opportunities for students to learn new ways of doing things and to learn from their mistakes.
Each trainee is taught how each cabin is designed to give their passengers a unique experience. Emirates tries to make first class passengers feel like they are on a private jet, where business class passengers will receive a “my retreat” experience and finally a “surprising treat” type encounter for economy.
One part of the training is learning when it might be best to start weaning a passenger off alcohol, when they have had one too many. This can be more of a challenge when that passenger is in a public space, like the business and first class bar on board an Emirates Airbus A380. Unlike a bar on the ground, a drunk person cannot be kicked out. It takes a certain skill level to cut a person’s alcohol without insulting them. Lisa Williamson, part-time Emirates Trainer and Senior Flight Stewardess, explained how Emirates follows a delay, distract, dilute and then, deny strategy.
A group of Emirates flight crew walking in an airport garners attention — and for good reason. Their outfit is one that stands out and each trainee must go through training on how to wear their uniform, style their hair, apply their make up and of course on how to properly wear their signature red hat.
Although learning how flight crew should properly wear make up is interesting enough, getting to the training pool with a mock up for the Boeing 777, Airbus A380 and A330/A340 is much more aligned with my interests.
Unlike other safety training mock-ups I have seen, both the 777 and A340/A330 trainers are able to move on 3-axis. Due to the size of the larger A380 trainer, it did not move and was stationary.
In the aircraft training room there is a pool that is surrounded by all three aircraft mock-ups. On one side, crew are able to practice water evacuations, where on the the other side, slides allow trainees the ability to practice sliding to the ground. This can be a mentally and physically challenging part of training and those flight crew that are not able (or un-willing) to go down the slide, are unable to continue the overall training program.
Like most other things in Dubai, the aircraft training room was huge — it has to be. There was no shortage of eye candy watching both the A330/340 and Boeing 777 trainers rocking and rolling, hearing trainees yell for their training and seeing them jump out of the slides. I probably could have stayed in that room all day — heck probably all week.
Unfortunately during out visit, there was no one who jumped into the pool.
The photo above does not accurately convey how steep and long the upper deck slide on the Airbus A380 is from the top to the ground. It made me feel a bit nervous just standing on the ground and I could imagine that some trainees would have some hesitation sliding down for the first time. At first glance, the facility might seem like fun and games, but crews are practicing worse case scenarios on how to keep passengers safe and how to save lives.
From providing the best customer service as possible, to helping passengers in a disastrous situation, the Emirates Airline Crew Training facility prepares everyone to have a successful career with the airline.
SEE ALL 35 PHOTOS OF EMIRATES TRAINING FACILITY
Can I take a tour?
That looks amazing.
Ya who needs Disney land.
Amazing and oh so cool! Thanks for sharing.
Amazing!! Thanks a lot for sharing!!!!
im flight attendent but i look for job plz help me
i would like to knw the information about how to join emirates airline traning school
I would like to know the manufacture which produce the mock up?
Budi, the Cabin Service Trainers (CSTs) were manufactured in Dubai by Alubat Middle East FZCO although the contract was later reassigned to another company for legal reasons but that is a different story. Currently we are producing 6 CSTs (A320, A330, E170, B777, B747, B787) for Saudi Arabian Airlines’ new In-flight Service Training Centre in Jeddah.
Not true Mark. The Emirates Cabin Service Trainers were built by Spatial Composite Solutions FZE who simply leased a warehouse and offices from Alubat in JAFZ. The design and build was carried out by Spatial who later moved to their own premises in RAKIA Free Zone. The contract was reassigned by Emirates to Spatial who continue to support Emirates in terms of Warranty and Service since the installation was carried out in 2007. Credit where credit is due Mark!
Hey, I would like to know how i can join emirates cabin crew training ?
Hi, me too. I would like to know the same !!…tks
Hi Wow, this is all overwhelming. I’ve attended an Open Day with Emirates Airlines- And I was invited to attend the Assessment Day this coming Saturday. And I’m so excited. It’s a wonderful experience that is about to happen- and I’m glad that it gonna happen to me. Hello Tomorrow- HeLlo Dubai- and Goodbye South Africa.
hi sphamandla are u frm capetown?..
i want train into emirates airlines ascebin crew? what can i do?
i m from bangladesh . what is process to join cebin crew in emirates airlines. and what have educational background u need. i want to know. its my ambition to join as flight attendent in emirates . plz help me
i would like to join emirates airlines cebin crew training ? what can i do ? i m from bangladesh
this very great” how do i apply
Hi im really interested in joining cabin crew of emirates airlines please inform me on how too apply and what the requirements are. Thank you
hullo i would like to join the cabin crew team of any airline i can also do reservations and ticketing agents please reach me at bu*********@ya***.com thanks. i do have experience in hospitality thanks again.
i would like to know how to join emirates airline traning school
hello, please how can i apply to be a part of the Emirate training school. I am currently in Nigeria and have been longing to work with this great airline.A reply on how would be appreciated.
I really want to work as a cabin crew with fly emirates,have applied 10000000times with no results and I have hotel background,what more can I do? Is it advisable to take cabin crew training first?
Hi,I would like to know how to join emirates cabin crew training and what can I do.I hope to hear from you soon.
I want to join your esteemed airline as a Cabin Crew Line Trainer.
I have been in the airline industry for 29 years.
I am qulified in Airbus 310,330,340 same as Boeing 747-400.
Fluent in arabic ,french,english and basic in italian.
I am franco ,tunisian 59 years old.
Thank you for your consideration?
Hihow do you apply to join emirates cabin crew traing?
I would like to join emirates cabin crew traning . how to apply .what can i do
hello my name is liliana and I’m going to collage this year to study travel and tourism i was wondering after collage to you recommend me to go to university or not?
It’s imparetive that more people make this exact point.
Hi just want to say thanks for your good admnisration
Hi I would like to join emirates cabin crew traning . how to apply .what can i do it,i have certificate of cabin crew & i realy hope to join u as cabin cre,
I just respectfully requested at your high benevolence if the favor kindly grant me a scholarship. Indeed, I hold a BAcaleria and I wish to continue my studies in pilot training aircraft emirates aviation college. I thank you in advance and hope that my message retain your attention. Excellency mr expression of my most distinguished sentiments
I would like to join Emirates how can I do
fun heyyyy,,also wanna join the crew as a pilot
Please help me I need to know in what I’m supposed to be good at for me to join the emirates crew and also traing I only know a few of the things
I am interested join in emitares flight attendant and it’s my ambition to become a member of cabin crew. And how can I apply for this help me….
My name is Mehnaz and I go to college studying travel and tourism level 2 at the moment. I will be studing cabin crew next year however i would like to know what age would you have to be to do the traninging course in Dubai?
I would very much appreciate it if you could get back to me.
Hie my name is Irene. I would like to join the Fly Emirates cabin crew how do i go about it ?
hope your race went well today and you had some great weather for it. if the weather was anything like DFW, then it wa#s;n8217&t good running weather. hope to see your next post about it!
I am Gay, will Emirates still hire me for flight attendant, or would I be put to death ?