In part one of this series I provided an overview of my airline sampler trip (5 airlines over 4 days) and offered my thoughts on my very first flight with Virgin America, from Dallas to San Francisco. Here we pick back up at SFO for a quick journey down to LAX in the first class cabin aboard a United 787-8.
This leg of my airline sampler was actually the catalyst for the entire trip. I happened to stumble upon an announcement that United would be briefly returning the 787 to domestic service for once weekly (Friday) service from SFO-LAX. I didn’t get the opportunity to check out the Dreamliner when United had them on domestic runs when they were first introduced. After a number of friends booked their own 787 experiences only to be disappointed by the wrong plane at the gate, due to operational issues, I decided to hold off. I was skeptic for too long and wound up missing my opportunity. Some time had passed and United now had a number of 787s in service, so I figured that the time was right.
The economy fare was very attractively priced at a meager $72.10 — what a bargain! When United.com solicited me to pay an extra $29 for economy plus I jumped at it.
As a Boeing fan-boy, I was excited, but that joy would soon evaporate like spilled Jet A on a hot day. It pains me to report that problems began before I ever stepped foot on the plane…
Continue reading Airline Sampler- Part 2: Flying in 1st Class on United’s 787-8 Dreamliner
Updating the gate area means seating that can be enjoyed by everyone – Photo: United
On my recent trip to Chicago with United to experience their new United Club cuisine, we were shown something that the airline had been working on. Something that would have been obvious to so many, but that not so much to others. United has been working on many different ways to improve their boarding experience.
We have all had a bad boarding experience. A delayed flight, people massing at the gates (gate lice), no order at all, bad communication, and confusion. Airlines all board aircraft in different fashions, and each airline has someone (or a team) of people, who are consistently re-evaluating how the boarding process can efficient. Some new methods work well, others are silently stopped and never spoken about again.
But what is sometimes forgotten about in the boarding process is what that gate area looks like, how it is handled, and how passengers actually feel about it. United has decided to take a look at all of these factors and decided on trying a new boarding experience — one where even passengers had some role in the decision-making process.
Continue reading United Airlines is Updating Their Gate Experience
United’s 787-9 parked at the gate as a 787-8 taxis in next door
This story was originally published on Airways News by Seth Miller.
The Boeing 787-9 Dreamliner entered service with United Airlines Monday, making the Chicago-based carrier the third airline in the world to offer service on the type. The first flight operated from Houston to Los Angeles, a route the carrier has used for 787 training and proving runs since taking delivery of its first 787-8 two years ago. After a short period of domestic flights, the aircraft will enter international service this fall. The first route the 787-9 will serve is Los Angeles – Melbourne, which will be the longest 787 route in the world when it launches in late October. Airways News was a guest of United’s on the inaugural flight.
The forward BusinessFirst cabin of the 787-9
For most passengers (and the airline) this was business as usual; just another flight from Houston to Los Angeles. There was no special reception at either end, no balloons and nary a cupcake to be seen. Yet there was still a bit of excitement in the air. For some passengers it was just about flying on a Dreamliner. For others being on the inaugural was a specific goal. Neil Gamrod was up at 4am Eastern to make his way down to Houston for the inaugural flight.
Like others he studied the airline schedules and adjusted his plans a few times, just to make it on board. And by the time we wrapped up the day with a celebratory dinner at the In-n-Out adjacent to LAX he was absolutely convinced it was a worthwhile trip, even if he was exhausted. Like many other 787 passengers Gamrod noted the more comfortable cabin comfort and the quieter ride as just a couple of the advantages the Dreamliner brings to the skies.
Continue reading Taking the Inaugural United Airlines Boeing 787-9 Flight on Airways News
I’ve always wanted to fly in seat 1A on a 747 – Photo: Blaine Nickeson | AirlineReporter
Recently, my wife and I took a trip to Japan to celebrate our 10th wedding anniversary. Because we have two toddlers (who were NOT coming with us), we wanted to travel in luxury and make it something very special.
Besides being an AvGeek, I also happen to be very savvy with airline miles and hotel points. While that’s not a topic AirlineReporter focuses on (there are lots of great sites out there that do), I booked all of our flights using United miles that I’ve collected through various means.
On the outbound, I booked us DEN-SFO-NRT, with the SFO-NRT segment operated by the 747-400 (the bulk of United’s 747s operate out of SFO to Asia, with a handful of 747 flights also based out of Chicago O’Hare). I could have booked us on United’s direct flight from Denver, operated by a Dreamliner, but United’s 787 fleet doesn’t feature a first class cabin (which United calls “Global First”). Also, I really wanted to check out the United Global First Lounge in San Francisco.
United 787 at SFO…viewed from inside a Mercedes! Photo: Blaine Nickeson | AirlineReporter
Full disclosure: on our last big trip without the kids, we flew Lufthansa First Class and got to visit the Lufthansa First Class Terminal. Both were so good, I think it ruined us for any future flights. As much as I love United, I didn’t have great expectations. Here’s the shocker/spoiler: our United experience was really good.
Continue reading Flight Review: United Airlines 747 – Global First