A Lufthansa A340 gets prepped for flight at the airport during snow – Photo: Andrew Poure
You’re sitting on a airliner preparing to depart from a major hub in the U.S. midwest, staring out the window. On a clear spring day, you’d pushback and be off the ground in moments, and see the shining Great Lakes and expanses of green fields and trees immediately after takeoff. That day is not today.
No, the scene out your window is white and grey as far as the eye can see. Amber and red strobe lights, from both aircraft and ground vehicles, add to the almost surreal landscape. It’s winter in the northern states.
When arriving at DFW, the sky was mostly blue and it was sunny. Things changed quickly.
It is obvious right? Being stuck at an airport because of delays or a cancelled flight is no fun. Recently, I had a fun little experience in Dallas after flying from Seattle (out of BFI) to Dallas (DFW) for American’s delivery flight of their first Boeing 737 with Sky Interior.
The delivery flight arrived at DFW about 4pm and my flight out wasn’t until 9:15pm. I took my time to get over to the terminal (our flight ended at a maintenance hangar) and since I had the time, I decided to wait stand-by for the earlier 7:30pm flight. I sat enjoying my window view, when all of a sudden alarms and warnings started to come over the speaker system.
“There is a severe weather pattern coming towards the airport. Everyone must go to the center of the building and away from any windows.” This was followed by talk of tornadoes and reassurance this was not a drill. It became obvious the airport meant business.
Some passengers bolted to the bathrooms, which were severe weather areas, and others couldn’t care less and had to be told by employees they must move. I decided to take the middle ground and figured it was a good time to go get some food, which happened to be in the center of the building. While enjoying my airport food (okay, enjoying might be a bit strong), we all started to hear very loud noises in the terminal. Large hail started to fall, making disturbing noises on the ceiling. People who were on planes had to be escorted off back into the terminal.
I couldn’t see outside, since I was away from the windows, but looking at news reports, there was hail the size of baseballs in the area. Love Field (also in Dallas) reported a tornado that touched down near the airport. After things calmed down about 30 minutes later, the 7:30 flight I was on stand-by for had an updated departure time of 9pm. My original 9:15pm flight still showed as “on-time.” I was #5 on the stand-by list, so decided to ditch my attempt for the earlier flight and started my trek from Terminal D to Terminal A.
DFW has a really slick train system inside security to quickly get passengers to any of the terminals. Unfortunately it does not run during severe weather, so I had about 45minutes to hoof it through the airport. I kept checking screens and flight 1575 from DFW to SFO kept showing “On-Time” as other flights slowly changed from “On-Time” to “Delayed.”
When I made it to the gate at 9:00pm, the flight still showed ready to go and that is when they announced the flight had been diverted to Houston due to weather. American started checking planes that were parked at DFW for damage and realized there were quite a few planes with damage and started cancelling flights. However, the few flights that had their aircraft diverted were still showing as delayed and not cancelled.
A little after 10pm American Tweeted:
“All AA and Eagle operations @DFWAirport are suspended for the remainder of the night due to #storm activity. Appreciate your patience.”
Hmm. That caused a bit of confusion. I tried to tweet to @AmericanAir to get clarification, but they were unanswered and people at the airport kept confirming that our flight was still a go.
Thousands of people at the airport lined up waiting for hours to get re-booked on flights the next day. Those of us on the SFO flight felt a little bad that our flight was still going when so many were being inconvenienced, but were happy to have our flight. With all the stranded passengers, hotels quickly filled up and it didn’t take long for all the cots that DFW provided to disappear as people started to set up camp.
Even with all the chaos, I have to say that American did a great job keeping us informed since our departure time kept being pushed back. A little after midnight, we were informed our plane was now coming from Oklahoma. I jumped on FlightAware.com and found our aircraft and quite a few others in-bound to DFW from Houston and Oklahoma. Our plane finally arrived a bit before 1am. People already started gathering around the gate ready to get on board as soon as possible. We were told it would take about 20 minutes to clean the plane and off we would go to SFO — finally.
There were a few empty seats on the flight and the gate agent started calling up people from the very long stand-by list. The flight was set to leave at about 1:30am, meaning we would arrive at 3:30am. I started figuring out how little sleep I was going to get, when we got the announcement:
“I have bad news…the plane is here, but we have no crew and American is cancelling the flight.” People reacted like they were just told they had an incurable disease. Some cried, others yelled. I couldn’t help but be a bit angry myself. I had been waiting for nine hours for this flight, while watching thousands of others get re-booked on flights and make hotel reservations. What kind of chance did we have to get on any decent flights to our destinations?
That poor gate agent. He had to know the news wouldn’t be taken well. After the announcement, two guys came storming up and just started yelling at him. I guess the cops had to be called over, but I wasn’t sticking around. 160 people just found out their flight was cancelled and most started lining up at the gate. I headed down the terminal to find a shorter line and luckily found one.
At this point I knew I wasn’t going to make it to SFO in time for an event I had scheduled, so now it was time to try to make it back home to Seattle. When I told the agent that I wanted to get to Seattle, the agent next to her looked over and said, “Good luck with that!” Sigh.
I have to say the agent I worked with was a trooper. She obviously was working way past her hours for that day and has dealt with many upset folks. Even though I was tired and frustrated, I tried to be as polite as possible. At first it looked like I might be stuck at DFW for a day and a half, but after some creativity she got me a flight to Orange, CA (SNA) on American and then to Seattle on Alaska — sweet.
Cots were gone and I heard rumors that people were having to go way out of town to get a hotel room. My new flight wasn’t leaving until 2:40pm — over 12hours later. Luckily, the airline gods were smiling on me. While at the counter a nice elderly gentleman was standing next to the counter. He was turning in a hotel voucher since he decided to camp out at the airport. I asked if I might have it and she gave it to me — for the first time in a long while, things were looking up.
Since this was a weather-related incident, American wasn’t picking up the tab, but it did guarantee a room and at a discounted rate. After calling to confirm there was a room (only one left) and hailing a cab, I was settled into my room by 3am.
It was a very long and frusterating day, but I fell asleep with a big smile on my face. I had the ability to take a shower and a nice comfy bed to sleep in and that was more than most people in my same situation could say. Cancellations are not fun for anyone, but they are part of the huge transportation infrastructure we have in America. Even with the weather causing the issues, I heard so many people blaming the airline. Do they really think that American wants to cancel flights? Keep their employees up extremely late and lose a bunch of money? Heck no. I was disappointed that I was missing my planned event, but I had to stop and realize it could have been worse. People at the airport I was talking to were missing bigger things like a wedding and even a funeral.
Passengers get away from the window during tornado warnings.
Yes, with our flight, American dropped the ball. They should have known there would be no flight crew and just cancelled the flight hours prior to give us all a better chance. Even while placed in a difficult situation I had to keep reminding myself that the airline business is extremely complicated and when an airline’s main hub gets shut down and you have people managing thousands of passengers, crew and employees, obviously some things will fall between the cracks. Airlines do not have the ability to be fully staffed at all times just in case situations like this occur.
With all the weather issues and thousands of flights each day, it is pretty amazing this doesn’t happen more often. Yeah, it might have taken me almost a day and a half to get home, but it is still better than driving. Just because I might love the airline business, doesn’t mean I have to love every aspect. Luckily experiencing cancellations like this is a rare occurrence.
Have you had an interesting cancellation story? Did an airline really go out of their way to help you? Or hurt you? Please share in the comments.
Boeing 747-8F during taxi tests at Paine Field.
You know the folks over at Boeing have to hate the “d” word right about now. That word, of course being “delay.” The Boeing 787 and 747-8 programs have been taking turns announcing new delays. Since the 787 team announced the last delay, it was inevitably the 747-8’s turn.
Delays look bad and they cost money, but they occur for good reason. Even though the new Boeing 747-8 might look very similar to the Boeing 747-400, there are a lot of changes and of course Boeing wants to make sure the aircraft is fully prepared before first delivery.
The most recently 747-8 Freighter delivery is caused from low-frequency vibration in certain flight conditions and an aileron actuator not performing correctly. These won’t require any structural changes, but it will delay certification testing.
“We understand the issues encountered in flight test and are working through the solutions,” Pat Shanahan, vice president and general manager, airplane programs, for Boeing Commercial Airplanes, said in a news release. “We recognize our customers are eager to add the 747-8 Freighter to their fleets, and we understand and regret any impact this schedule change may have on their plans to begin service with the airplane.”
Although the Boeing 747-8 first delivery to Cargolux is being pushed to mid-2011, Boeing states this change should not have a material impact on their 2010 financial results. Boeing also plans to add a fifth Boeing 747-8 to their test fleet.
One a more fun note: On this day in 1968, the very first Boeing 747 was rolled out of the Boeing factory in Everett (photo).
ANA's Boeing 787 Dreamliner waiting for its first flight. Image from Boeing Media
The Boeing 787 Dreamliner has not had very good luck.
It is Boeing’s newest jet made to be more economical and replace the aging Boeing 757 and 767’s.
The new aircraft was supposed to enter service in May 2008, but has hit a number of hurdles causing delay after delay. The aircraft had its official roll out on 07/08/07 (get it 7-8-7…cleaver), but it was just a pretty looking shell with almost no functionality (duct tape anyone?).
Delays have ranged from software issues, a strike, fasteners, contractors, supply chain and in-correct installations.
Everyone following the drama were hoping the Dreamliner’s would finally have its first flight on June 23, 2009 but it wasn’t meant to be. Boeing is now announcing that the newest delay, “stems from 18 points where the center wing box (11) meets the wingbox (12) on each side of the aircraft. The fix, once identified, will be installed on location. ”
A new airliner being developed and taking its first flight is a very exciting experience for anyone that follows the airline industry. It has been a long time since the Boeing 777 took its first flight (wow 1994) and I feel a personal connection to this project, since I live less than 15 miles from where the plane will take its first flight and I know people who have been working on the Dreamliner.
At this point, Boeing does not know when the first flight will happen, but check out FlightBlogger Jon Ostrower, who has minute by minute coverage of the events unfolding.