Stories by David Parker Brown

EDITOR-IN-CHIEF & FOUNDER - SEATTLE, WA. David has written, consulted, and presented on multiple topics relating to airlines and travel since 2008. He has been quoted and written for a number of news organizations, including BBC, CNN, NBC News, Bloomberg, and others. He is passionate about sharing the complexities, the benefits, and the fun stuff of the airline business. Email me: david@airlinereporter.com

https://www.airlinereporter.com

Unfortunately, many people just think of Memorial Day as a day off work (unless you are in the airline business where your work never stops), but it is much more than that. Many wonderful airline pilots start their careers as a military pilot and not all are able to make the transition to civilian life […]

According to the Customer Service Satisfaction Index, airline passengers feel the airlines are doing a 3.2% better job in customer service compared to the year before. Although fees are up, the numbers of passengers are down. This means less lines, fewer bumped people, and more room since you might have no one sitting in the […]