Being a flight attendant can be a very stressful job. I know when I am having a bad day I like to have a little space. I couldn’t imagine dealing with a bad day locked in a tube 30,000 feet in the air with 300 needy people.
However, it is a job and one should not be putting their personal issues out on customers. The Consumerist goes into great detail what happened in the incident. It is a good read, but a little dramatic. After reading that, then make sure to also read Heather Poole’s (she’s a flight attendant) response to the incident. She points out that 1 bad incident over 27,300 flight legs aren’t bad odds — which is very true.