This ramp area may look messy, but it is like controlled chaos… kind of – Photo: AirlineReporter
Out in the aviation world, there are a few different people who always take the blame for anything airline-related. If you are inside the terminal, the customer service staff always take the brunt of any little problem. If it’s onboard the aircraft, the blame is given to the flight attendants. But if something happens to your checked baggage, then all the blame is placed squarely on the ramp agent (more commonly known as a “ramper”).
I was a ramp agent, and I can tell you right now that sometimes that blame should not come to me. Sure, there are times that they should take the blame, but not always. Working the ramp is not an easy job, and I am going to debunk a couple of myths that surround life under the wing.
Entrance to the new Qantas First Lounge – Photo: Blaine Nickeson | AirlineReporter
Recently, Qantas opened a new lounge in the Tom Bradley International Terminal at Los Angeles International Airport (LAX). The Qantas First Lounge serves first class passengers from Qantas, British Airways, Cathay Pacific, and Japan Airlines, along with oneworld Emerald and Qantas’ own top-tier elites. As such, it is a good-sized lounge.
Beautiful bar in the Qantas First Lounge – Photo: Blaine Nickeson | AirlineReporter
I had a long layover in Los Angeles as part of my trip to Santiago with LAN Airlines to check out business class on their 787-8 Dreamliner, so we were able to arrange with Qantas to visit their new lounge and experience what it had to offer. It didn’t disappoint.
Delta Air Lines unveils the next phase of a Terminal 4 expansion at JFK – Photo: Michelle McLoughlin | Newscast Creative
As part of their $1.2 billion effort at improving their space at John F. Kennedy International Airport’s (JFK) Terminal 4B, Delta, along with the JFK International Air Terminal LLC (JFKIAT) has completed the second phase of expansion of the terminal and held a media event to show off and officially open the new space (a soft opening occurred last week).
In attendance, and speaking on behalf of their organizations, were Gail Grimmett, Delta’s senior vice president for New York; Patrick Foye, executive director of the Port Authority of New York and New Jersey (PANYNJ); Gert-Jan de Graff, president and CEO of JFKIAT (the operator of Terminal 4); Kyle Kimball, president of the NYC Economic Development Corporation; Fred Dixon, president and CEO of NYC & Company; and Melinda Katz, the Queens borough president.
Press entrance for the special Terminal 4 event – Photo: Doug Wint
The expansion adds 75,000 additional square feet and 11 new gates to Terminal 4B, and will allow 80% of Delta Connection operations to move from Terminal 2. These new gates are enclosed and climate-controlled, and can handle mainline narrow-body jets, if needed. The new addition provides access to a renovated Sky Club, iPad stations, and world-renown eateries.
The carrier has also added a third stop to its Jitney shuttle service, which carries connecting passengers between its two terminals to the new terminus on the B side. This is to help alleviate the walking for connecting travellers (65% of Delta’s JFK passengers) between opposite ends of Terminal 4B.