So far, United has opened four of its flagship Polaris lounges: Chicago (ORD), San Francisco (SFO), New York / Newark (EWR), and Houston (IAH). We visited the Chicago lounge last year before it opened, and more recently we dropped by the one at SFO. Both were seriously impressive, with amenities like restaurant-style high-quality dining, showers, and nap rooms, with a dash of local inspiration. In short, everything we’ve seen from the Polaris lounges goes above and beyond. And we’re out to review the whole set.
Our next stop was the Newark lounge, which opened earlier this summer. Newark is United’s primary east coast hub and handles huge amounts of traffic, so a Polaris lounge here was a long time coming. We swung by on a Sunday morning and put the place through its paces. And between a delicious eggs Benedict and some relaxation with views of the ramp, we had a great time. Read on for tons of photos and an in-depth review — plus our analysis of how the place fits into United’s broader lounge landscape.
To the moon! Or maybe just to Jersey.
Let’s start out with the obvious: it’s been a rough few years for United Airlines. Amidst a choppy merger, a CEO ouster scandal (then the new replacement CEO having health issues), and an awful economic climate for the industry during most of the decade, the Chicago-based airline’s public perception took a big hit. It has become pretty clear that major change is needed to win over the hearts and minds of the American flying public.
Over the past year, United has unveiled a number of updates, including the return of free snacks in economy, beer and wine in long-haul international economy, the continued rollout of WiFi, increased direct-to-device streaming entertainment, refreshed menus in premium cabins, and improved United Clubs. Some updates have gone into effect already, while others will be rolled out gradually during this year.
p.s. BusinessFirst – Photo: United
One major structural change in 2015 was United’s withdrawal from JFK Airport, which had previously served as the New York terminus of the flagship domestic Premier Service (p.s.) routes from San Francisco and Los Angeles. As of October 2014, those flights now land at United’s massive and ever-expanding hub at Newark Liberty International (EWR). On the other coast, United has also been investing in its Terminal 3 hub at SFO.
Other airlines have been upping their transcontinental game, with American flying three-class A321Ts, JetBlue expanding its ever-popular Mint service, and Delta offering its Delta One long-haul product between JFK and LAX/SFO.
Over the course of a few trips between San Francisco and New York on the p.s. route, I had a great chance to test drive some of the latest changes at United. Read on as I share some of my insights from putting the new United through its paces.
My TAP A330-200 (named Bartolomeu Dias – reg CS-TOR) sitting at Lisbon – Photo: Katka Lapelosová
Recenty, I was booked to fly on TAP airlines from Newark Liberty International Airport (EWR) to Lisbon Portela Airport (LIS). On my way there, I flew on their Executive product (aka business class) and on the way home, I flew in economy.
TAP Executive cabin – Photo: TAP
At the airport, I looked for a priority line, but did not see one, so I waited in the standard line. Upon check-in, I was provided with a green sticker on my boarding pass, which indicated I was to receive an expedited security clearance. There was no discussion of whether I had lounge access and the ticket agents did not seem to know — actually, different agents told me to go to different lounges.
I was a bit frustrated, but it was only an hour until my flight anyway, so I decided to relax in a secluded part of the gate with the economy passengers. Checking out TAP’s website, I was able to confirm that I had access to the Lufthansa’s Business Class lounge in Terminal B.