Delta Air Lines Boeing 757 at JFK – Photo: David Parker Brown | AirlineReporter
Delta Air Lines recently upgraded their Economy Comfort cabin for trancontiental flights from New York to Los Angeles, San Francisco, and Seattle. I recently had a trip from JFK to SEA and decided to give the upgrade a shot.
The big changes? The addition of pillows, blankets, sleep kits, Luvo snack wraps, free adult beverages, and frozen yogurt bars.
“Delta continues to invest in Economy Comfort with upgraded amenities for customers when they fly one of our transcontinental routes from New York to Los Angeles, San Francisco, and Seattle,” said Jeff Robertson, Vice President – Product Development, Sky Clubs and Marketing Communications. “Adding pillows and blankets for comfort as well as Luvo wraps and mid-flight snack offerings improves the travel experience for our premium economy customers so they arrive at their destination rested and refreshed.”
These come with the standard upgrades that all Economy Comfort seats give passengers: up to 4″ additional legroom and ideal location for boarding/de-planing.
The big question – is $100 worth the additional extras you get with Economy Comfort? Although I was quite tired during this flight (this was the fourth and final leg of a four day, 15,000 mile journey), I was willing to find out.
Icelandair Boeing 757 in Seattle (SEA).
On May 16th, 2013, Icelandair flew its inaugural flight from Anchorage (ANC) to Keflavík (KEF) in Iceland. I was not able to swing a trip up to ANC for the festivities, but I was able to take their flight from Seattle (SEA) and join in with the celebration in Iceland. This is my review of flying Icelandair to Iceland and back. Notice: Icelandair covered my trip to/from Iceland. All opinions are my own.
I have flown internationally before and the standard international travel excitement led me to show up way too early. I arrived at noon and still had thirty minutes until Icelandair’s ticket counter opened. Since the airline doesn’t fly every few minutes, they don’t staff their counters at all hours of the day and night — which makes sense. I tend to forget this since I mainly travel with larger carriers and have little problem getting to the airport super early.
Promptly at noon, an Icelandair ticket agent had the place running, checked in my bag, and had me on my way. They recently adopted online check-in and ticketing and it worked perfectly. No paper, no fuss.
Delta Air Lines Airbus A330 with a KLM Boeing 747-400 in the background in Amsterdam.
This was my last leg of my RwandAir adventure. I had already flown from Seattle to Rwanda in a 737 and just completed a 10 hour flight from Kigali, Rwanda to Amsterdam on a KLM A330. I was already pretty tired and wasn’t sure how my mind, body and spirit would do on another ten hour ride in a different A330. On the positive side, I was looking forward to comparing two international Airbus A330s back-to-back. Overall, I have to say I like the
Northwest Delta Air Lines A330 long haul premium economy a bit better than KLM’s.
When arriving into Amsterdam, I had a three hour layover and I was hoping to check out their observation deck. Before plane spotting, I needed to do some charging of my laptop and cell phone, since my last ten hour flight did not have in-seat power and neither would my next one. The classic hunt for an open outlet was on.
I started down the concourse looking from side to side. I kept going and going and… well, going. Seriously? After 45 minutes looking up and down concourses D, E and F, I found an outlet about seven feet up for vending machines, one in the bathroom, one on a fire hose holder and one on a center pillar in a crowded walkway. I choose to deal with the crowds and sat down on the floor (looking like an idiot by the way) by the pillar, plugged in my phone and then… nothing. Sweet, this outlet did not work. Now the debate was did I want to look like even more of an idiot standing in the bathroom charging my phone, climbing on a vending machine or using an outlet on a fire hose that might cause some alarm to go off. I figured my best bet was with the fire hose and luckily it worked. The bad part was it took so long to juice up, that I wasn’t able to check out the observation deck – save it for next time I guess.
Delta Economy Comfort seat on an Airbus A330.
I figured I might as well head to the gate, where I received my first body scan. We had to wait in a small waiting area at the gate for our flight, which had little entertainment before being able to board. I was sitting in Delta Economy Comfort, which gave me four additional inches of seat pitch, 50% more recline, priority boarding and free alcohol. You also sit near the front of the plane, which means you are first to customs after arriving in Seattle. .
Even with the extra four inches, I was unable to fully stretch out my legs since there was a huge in-flight entertainment box under my seat, negating the extra leg room. You would think with a large electrical box like that under your seat, they would at least give you an outlet, but there was none. Reading on SeatGuru.com, it looks like only Business Class has outlets. Good thing I did some charging during my layover.
One nice surprise was seeing an air vent in the overhead bin. I absolutely love my air vents, since I am normally hot and that little breeze can make a huge difference. Sure, most domestic aircraft have air vents, but I am finding more and more long haul Boeing 747, 777, Airbus A330/A330 and the A380 are lacking them.
During both legs (KGL to AMS and AMS to SEA), I had window seats. When flying on the KLM A330, I noticed that there was quite a bit of room between the seat and the wall and was wishing the outer arm rest would raise, allowing me access to that extra room. It was too bad that the armrest would not rise on the KLM A330, but it did rise on Delta’s. This gave me an extra three inches or so of seat width and I was starting to get the feeling that this might be a good flight. Unfortunately we ran into some trouble pretty quickly.
Taking off from Amsterdam.
After boarding we were told there would be a delay. It turns out that the amount of fuel that the truck indicated being pumped into the aircraft, didn’t match the A330’s gauges. Delays can be annoying, but I am willing to wait to make sure we have enough fuel — I am old fashioned like that. It took about an hour to determine that the truck had the failure and after all the paperwork was completed, we took off.
When getting my free headphones given by Delta out of their plastic bag I accidently ripped one of the wires. Not a big deal, I figured I could just ring the call button and quickly get a new one. I decided to try something new; time how long it would take for a flight attendant to assist me after ringing the call button. I decided I would make eye contact with a flight attendant walking by, but I would not say anything like “excuse me,” to put them to the test.
I rang the call button and waited. And waited. And holy crap waited some more. At the 10 minute mark I turned off my call light and rang it again. During those ten minutes I had two different flight attendants walk by, but they did not stop… they did not even make eye contact. At the 15 minute mark I turned off my call light and rang it again. Another flight attendant walked by, but still nothing. I could see that my call light was on and the “ding” noise was definitely making its sound.
At about 18 minutes a flight attendant came by for trash. I was waiting for her to ask me about my light, but she didn’t. I decided I really wanted to start watching a movie, so I asked her for another head phone set, which she got right away. I am not normally one who uses the call button and I have never timed it before, but I am pretty certain that 18 minutes and three flight attendants walking by is not okay. It takes a lot to get me annoyed or frustrated on a flight and this definitely did it.
OH YES! The armrest near the window moves, giving me more room.
When trying to relax, the recline of the Economy Comfort was great. However, when the person in front of me was enjoying their extra 50% recline, it was not so great – actually pretty annoying. I am normally one that doesn’t recline my seat, since I do not want to disturb the person behind me, but I really had to recline a bit to open my laptop, even with the extra four inches.
During the flight, I was served two different meals. One was your standard airline pasta, but the second was pizza. Both of them were pretty decent and I thought it was pretty slick having pizza on the plane. I really didn’t get to enjoy all the amenities in the flight, since I slept through most of it. Having the ability to raise my outer armrest really gave me one of my best economy sleeps with someone sitting next to me. I landed in Seattle feeling a lot better than I thought I would after 24 hours of economy flight.
A FEW MORE PHOTOS
Delta ad on one of their seatback video displays.
On Monday, Delta Air Lines announced a new level of service coming to long-haul international flights: Economy Comfort. By summer 2011, more than 160 of Delta’s Boeing 747, 757, 767, 777 and Airbus A330 will have the new Economy Comfort seats installed. The seats themselves aren’t that much of a change, but what comes with them is a pretty a nice improvement. The seats will give you four more inches of legroom and 50% more recline, but you are also going to get free drinks and premium boarding.
The obvious comparison is to United Airline’s Economy Plus. United flies Economy Plus on international and domestic flights and it has been a great way to create loyalty for their passengers.
To learn more and see a great comparison chart between Economy Comfort and Economy Plus, check out Brett Snyder’s blog, Cranky Flier.For some photos and even more information, check out Dan Webb’s blog, Things in the Sky.
There is strong competition between the world’s two largest airlines and it looks like Delta has just played their hand. United… it is your move.