People picking up their bags. Photo by Andrew Vane.
This Story was Written by Andrew Vane for AirlineReporter.com:
Although not filled with the glory of a wide-body international flight typically experienced by others, any opportunity to fly commercially always brings a smile to my face. Getting to fly, no matter the distance or aircraft, is what being an #AvGeek is all about! To quote a childrens book titled ’œRailroad Toad’ by Susan Schade and John Buller (that I used to read to my children): ’œGive me a ticket to anywhere, the farther the better I don’t care!’
Well, that opportunity rolled around again for me. This time, I got to fly for business from my home city of Charlotte, North Carolina to the capital of Pennsylvania, Harrisburg. Up one afternoon and back the next is all I had time for with this trip.
To give you some background on Charlotte-Douglas International Airport (CLT), in 2012 it was the eighth-busiest airport in the US and had more domestic flights than New York’s LaGuardia and Kennedy combined. As a major hub to US Airways (soon to become American Airlines), the airport has grown from three small crisscrossing runways in the 1960’s to four long runways capable of handling an A340-600 or Boeing 777. CLT officials are also planning to give the longest runway a 2,000 foot extension at some point in the future. Hmmmm. My last fortune cookie said ’œI see big things in your future’ so perhaps someday an A380 will grace CLT.
There are going to be a lot more Delta widgets seen at LGA soon.
Recently, Delta Air Lines announced their game plan to expand at LaGuardia Airport (LGA) after their slot swap with US Airways. Delta, being the world’s second largest airline, has plenty that they can bring to the New York area and grow LGA into a major hub for business travelers.
If you scroll through the new Delta LGA flights, you will see a lot of smaller aircraft: the Embraer ERJ-145, E-170, E-175, Bombardier CRJ-700, CRJ-900 and the CRJ-200. With an airport that is already so crowded, it was a little surprising seeing so many small aircraft.
Just because a new route starts as a smaller aircraft, doesn’t mean that Delta can’t upgrade to a larger aircraft later. Still, it seems like some of the routes might be able to handle larger aircraft, why did Delta go this route?
“It’s purely a function of having the right aircraft for the right market,” Morgan Durrant, Delta Spokesperson explained to AirlineReporter.com. “LaGuardia is arguably the most restricted airfield in the world but that doesn’t preclude the market demand for both capacity and frequency. Utilizing regional aircraft in some markets allows us to achieve both in a way that’s good for customers and good for business.”
At least Delta is operating jets; US Airways Express (aka Piedmont) flew quite a few turbo-props in LGA. For the airline nerd (that many of us probably are), turbo-props are fun to fly in, but I know that most travelers do not share our passion for aviation and most prefer the comfort of a jet. And remember, that not all regional jets are created equally. Many of Delta’s jets that have more the 50 seats contain amenities found on larger aircraft.
“Delta Connection aircraft larger than 50 seats will have a two-cabin configuration and Gogo Wi-Fi,” Durrant stated.
Delta has more connections and are arguably using better aircraft, so I wouldn’t be surprised if they are able to become quite successful out of LGA. I also wouldn’t be surprised to start seeing larger planes operating in Delta colors in the future out of LaGuardia as well.
Two view points you have to read about this topic are: Brett Snyder looking at the winners and losers of this deal and Dan Webb looking at the new destinations.
Photo by: Jerome Vorus
Delta Air Lines / Mesaba Bombardier CRJ-900.
It is time once again to share an #AirlineLove story. This one is from Jason Rabinowitz (aka @yankees368) who recently took a Delta Air Lines flight from Detroit Metropolitan Wayne County Airport (DTW) to John F. Kennedy International Airport (JFK). Here is his story in his own words:
You recently wrote about how many of the emails you get bitch about some bad experience with an airline, but don’t often read about good experiences. Well, I have a good one for you. The airline is Delta. I know, I know, very unexpected. Delta and I have a very checkered history over the last four years, so this was something I felt had to be shared.
I was booked on Delta Connection/Mesaba from DTW to JFK at noon Wednesday before Thanksgiving. Security at DTW had no wait and a lot of TSA personnel, very nice. Aircraft was a CRJ900, not the biggest, but not tiny. For whatever reason, Delta has really cut back on their DTW-JFK route, and they are down to three a day (two on a CRJ900 and one A319). I am very surprised that they did not add capacity due to the holiday, but I digress.
When I checked in at a kiosk, I was presented with the screen asking me if I would like to put my name on the volunteer list to be bumped. I agreed and proceeded to the gate. The gate agent eventually called me up and informed me that the flight was oversold by three passengers. I happily took the opportunity to get a $400 voucher and be moved to LaGuardia Airport (LGA), as there really wasn’t any space going to JFK. I even asked for a first class upgrade, which she happily agreed to.
Flash forward 15 minutes later at the gate and my seat assignment turns into 22C! Thats the last row on their A319. Hardly first class, but I am happy to be in a seat. I hopped on Twitter, asked @DeltaAssist what the deal was, and they apologized and gave me another $25 voucher. Now we are at $425 voucher credit + $6 meal voucher.
Just before our 12:10pm push back, air traffic control stops traffic at LGA until 1pm. Uh oh, I know how these 1 hour delays turn into 2 then 3 then 7, so I needed to act fast and get something to eat. I asked the flight attendant if the door was still open and if I could grab something to eat, and they said sure! However, when I went up the jet bridge, the gate attendant informed me that I could not deplane and re-board, as she plane would no longer be secure. She then offered to personally escort me to the food court right around the corner while I grabbed a snack, with a smile on her face the entire time! Wow.
The flight was bumpy but fast, and now I am at LGA instead of JFK. I figured I would take a shot in the dark and ask a Delta red coat if they would provide a coupon for a cab ride to JFK. A few smashes of the keyboard later, she prints out a voucher and tells me to wait for a car. Holy crap, the car they called was an all black Cadillac Escalade, all for me. Again, wow!
For whatever reason today, everyone at Delta went above and beyond what they needed to do, and made my day easy (and profitable). I first started flying Northwest Airlines (which merged with Delta) when I moved to Michigan in 2008, right when they probably gave up. For what its worth, things didn’t start to go downhill until the Delta name was slapped on the ticket. It once took me 3 days to get from DTW to JFK! Yowza. Now, this summer I got from Lansing’s Capital Region International Airport (LAN) to Yankee stadium in 4.5 hours. Delta has come a long way.
So, where should I go with my $425 voucher? (I say come to Seattle -David)