One of the most viewed stories here at AirlineReporter year in and year out is the primer on how different airlines board their flights. Of course, this is something that every passenger, from the lucky few who board Etihad’s Residence to the basic economy flyers on American, United, and Delta have to do in order to take their flight, so it will forever be a question that travelers are asking. However, even that last sentence belies the reason for this update.
The original post was written five years ago, almost an eternity in the aviation business. In fact, neither the aforementioned luxurious Residence nor basic economy at the other end of the spectrum had been implemented yet. Therefore, we felt it was time to dust off an old favorite.
For starters, several of the major airlines of 2013 don’t even exist anymore. Half a decade ago, the new American Airlines was the hottest topic in the news, with the merger having been announced just five days before the article was published. Predictably, US Airways no longer exists, and American’s processes have changed with the times. AirTran, which was undergoing a merger at the time, is just a memory now, and Virgin America is fading fast with it.
Almost every airline has their own take on boarding. Most, however, stick to a similar formula: elites and first class first, people who buy up to priority boarding second, then finally the rest, with some segmentation based on fare class, check-in time, or algorithms. Though larger bins for carry-on bags and fees for using overhead space has alleviated some of the crush for baggage space in the cabin, as always, the aim is to get on board as soon as possible to claim that sliver of space. Depending on what airline you fly, where you wind up will change. And with that, here’s what to expect on each of the United States’ key players.
(Note: these are the boarding requirements as found by AirlineReporter at the time of publishing. These change frequently, so please add any changes/ideas to the comments and listen to all gate announcements for proper boarding procedures.)
Personally, I have never flown Alaska Airlines. Or Virgin America, for that matter. However, they’ve stuck pretty close to the classic formula. As they define it, they only have two groups: pre-boarding and general boarding. First, customers with disabilities, small children, and active military board the plane. Next come the usual suspects, first class, MileagePlan elites, and premium class, Alaska’s relatively new premium economy experience, respectively. Finally, in general boarding, the airline seats customers from the back of economy to the front. Unlike some airlines, which have moved towards random or algorithmically generated boarding group divisions, Alaska still keeps a tried-and-true method: fill it up from the back first. Any further questions can be directed towards Jenn, Alaska’s helpful artificially intelligent chat window.
Known for their highly customizable fares, this leisure airline connects smaller cities and an increasing number of larger ones with sunny vacation getaways. The company was one of the first in the United States to adopt the now-prevailing approach – the ’œa la carte’ model, where a fare comes unbundled, leaving the traveler to determine what other services they require, and paying for them as they deem fit.
The upside to this model means that perks like getting an assigned seat, an exit row, or, on some flights, bigger seats with extra legroom, are fairly affordable, though still an extra cost. The add-ons each customer buys, in turn, determine boarding order. Everyone who does not select a seat assignment ahead of time will be assigned one when they check in to their flight. During boarding, any passengers requiring assistance or more time pre-board the aircraft, followed by those who bought priority boarding. The general boarding phase follows, and is free of charge.
American, rather helpfully, actually discloses their boarding process on their website, and is also one of carriers with a visually different process from the original edition of this article. Upon further inspection, however, they didn’t fundamentally change the system drastically, though the now-nine group system appears more complicated at a glance.
Recently, American shifted from having a large, segmented pre-boarding group into several smaller classifications. American’s highest tier of frequent flyers, ConciergeKey members, board before all nine groups. Notably, passengers that buy priority boarding wind up in group four, after the front cabins and most AAdvantage elites have boarded, which is certainly priority over, say, group eight, but not exactly the first aboard the plane. Since groups board sequentially, and basic economy customers, whose fares do not include a carry-on bag, are in the ninth and final one, a dearth of overhead bin space is less of an issue with them at the very end of the process.
Nine Groups, Explained:
- First Class, Business Class on planes without First Class, Active Duty Military
- Business Class (Three-Class Plane), Executive Platinum, oneworld Emerald
- Platinum Pro, Platinum, oneworld Sapphire
- Premium Economy, Gold, oneworld Ruby, AirPass holders
- Main Cabin Extra, certain cardholders, and eligible business travelers
- Group 6 (Main Cabin)
- Group 7 (Main Cabin)
- Group 8 (Main Cabin)
- Basic Economy
Delta Air Lines
Delta, like American, has divided their process up into several zones. Theirs, however, aren’t labeled all by numbers like their competitors in Dallas. First, customers in need of extra time as well as active military personnel pre-board the aircraft. Then, Delta One, First Class, and Diamond Medallion customers get their turn in the premium zone. Next come the other elites, except Silver Medallions, and upper-level partner elites, card holders, corporate travelers, and customers that bought up to priority status in zone one. Fare class breaks up the rest of the zones, with most of the main cabin boarding, followed by the rest of the cabin, and basic economy bringing up the rear yet again.
BONUS: Flying Delta – From Back to Front
Frontier specifies just two boarding groups when outlining their process. First, special services, courtesy boarding, and zone one customers board the aircraft. Zone one includes customers that purchased a carry-on bag, the WORKS, which is their bundled fare, or EarlyReturns elites. The rest of the aircraft boards in turn after these customers, a fairly straightforward process from the discount carrier.
jetBlue used to rather uniquely break up their boarding process by row. They have grown more conventional, however, dividing their groups across the entire cabin. After the typical pre-boarding for customers with disabilities, Mosaic and Mint customers get first dibs. Group A follows, with customers who purchased jetBlue’s extra legroom product, Even More Space. Before the remaining groups, active military and families with strollers are permitted onboard. Finally, groups B through E board the aircraft.
Southwest remains the outlier in the American commercial aviation field. Long known for not assigning seats, Southwest has stuck to its general-call boarding process over the years, even as other airlines move to a numbered group process. The Southwest system, however, still manages to make caveats for elites and people willing to buy early boarding, however.
The airline designates three zones, A, B, and C, with up to sixty people in each zone. Nominally, it is based on check-in time, but purchasing a Business Select Fare assures a coveted spot A1-15, as does Upgraded Boarding, when available. Rapid Rewards A-List members and customers who purchase Early Bird Check-In are also assigned their alphanumeric spot before the general public gets the opportunity. Customers with disabilities and families with young children board between groups A and B. From this point, customers take positions based on when they checked in, board accordingly, and take any open seat on the plane they please.
BONUS: No Status? No Problem.
Spirit, the most notorious ultra-low cost carrier in the country, breaks down its boarding groups fairly similar to fellow low-c0st carrier Frontier. Unlike Frontier, Spirit adds an additional two groups to its process, for a grand total of four. Like most airlines, they lead with pre-boarding for the usual suspects. Spirit then allows those that purchased a Big Front Seat onboard, followed by those with priority boarding and carry-ons. Finally, everyone else is divided up and boards in the remaining groups.
United and American have a remarkably similar boarding process, with the only notable difference being less categorical breakdown early in the process for the Chicago-based airline. United’s numbered groups only stretch to five, rather than nine. United Global Services members are included in the typical pre-boarding process for unaccompanied minors, customers with disabilities, families with small children, and uniformed military. This is a small group of the airline’s highest-value customers. Next, group one features all premium cabins as well as the next two highest Mileage Plus levels. Group two includes the remaining Gold and Silver tiers, as well as cardholders and customers who purchased priority boarding. Finally, the rest of the main cabin boards in groups three through five, with basic economy bringing up the rear.
Every so often, airlines change their procedures a bit, generating a little news and a lot of confusion. Understandably, this won’t stay up to date forever. There will always be methods in the works to board an airliner better, or so the theory goes. Revolutionary industry breakthroughs are hard to predict, so it remains to be seen how much these processes change in the next few years. As always, check your boarding pass and listen closely to ensure you’re in the right place at the right time. And, of course, enjoy your flight.
LOVE this article! Thanks for publishing 🙂
Yes, because the only airlines are American.
Allow me to update your update – Alaska uses group boarding now. (https://www.alaskaair.com/content/travel-info/flight-experience/our-boarding-process) P.S. you might consider this airline if you have an opportunity. When flying in the U.S.A., we will pay extra to fly with it over the big 4.
I realize now that your description could be interpreted as to how Alaska currently boards. Until recently, they literally called by row number which was how I interpreted your description. I would have deleted my comment if I had the opportunity.
American”s boarding process is nothing less than dysfunctional. Management over the years has taken it upon themselves to call the shots – ignoring inputs from the aircrew. They have prioritized customer relationships, HR and other management entities over what traditionally was the purview of the flight crew. Who else has their finger on the pulse during boarding other than the flight crew, yet gate agents now call the shots. They have no idea what”s going on inside the airplane during the boarding process. This results more times than not in a chaotic boarding process. The agents having no communication with the cabin crew and dealing with a full airplane, decide who is allowed to bring with them carry on items and who is not during the final minutes of boarding. Passengers with connecting flights end up having to gate check their personal belongings and can only hope those carry ons make it to their final destination, not to mention having no access to the things they really need such as personal grooming items, prescription items, and the like. The gate agents merely guess as to whether or not there are any overhead bins left for carry ons often times guessing wrong as was the case on a recent flight I witnessed. After confiscating the last group of passengers” carry on luggage, these same individuals boarded the airplane only to discover numerous overhead bins completely empty!!
American prides itself in creating various status for passengers giving those higher status passengers a feeling of worth and superiority at the cost of chaotic boarding and inconveniencing a good number of people, boarding this group here and that group there instead of boarding from the rear to the front. Nothing like standing in a narrow aisle waiting to get past people cramming their oversized suitcase into an undersized overhead bin. I have found however, that this chaotic boarding process is normally restricted to narrow bodied aircraft on domestic routes. These airplanes are normally turned quite quickly and gate agents are subjected to a great amount of pressure to get the flight out on time. Of course this just adds to the chaos as departure time gets closer. American needs to go back to what worked before – board first class, then coach from rear to front and do away with all their ”special” group numbers in my opinion.
Great article, good to learn more about the different boarding processes.
Absolute agreement with Fred. It is totally illogical and chaotic to use any system other than from the back to the front….even though the last(first ?) rows of Premium Economy may end up with no overhead space. If overhead baggage requirements and measurements are strictly enforced at the gate, this won’t happen.
I have to agree with Fred, American Airlines boarding process is nothing less than dysfunctional at best! I recently, as in last week, paid for 1st class ticket and was so surprised how American Airlines treats their passengers. In the past they boarded those needing extra help, then first and business class, followed by everyone else. Boarding this time was a “free for all”, people were lining up even when they were in boarding zone 6, just to be able to have a place to put their bags.
American needs to go back to what worked before — board first class, then coach from rear to front and do away with all their ”special” group numbers/ the best option would be boarding coach from front to rear then folks would have space for their bags (hoping that everyone would take into consideration their fellow travelers and do the right thing by not putting their bags where they don’t belong).
Traveling is certainly not enjoyable anymore, even when you’re flying first class, having a board process that was functional would certainly alleviate some of the issues I experienced last week.
hmmm… well i’ve never boarded an airplane before…. i hope to do so one day….
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