The airline business is a complicated machine, where when one little aspect has a minor hiccup, it can affect thousands of people. What better way to see how complicated an airline is than to take a behind-the-scenes look at their catering operation? Recently, during a trip to Istanbul, Turkey, I was invited by Turkish Airlines to tour their catering arm, which is called Do & Co.
Some of the things I found were quite wonderful and surprising.
The lobby area of the Cabin Service Trainers were quite interesting. It was more like a coffee shop, with employees hanging out and relaxing, than it was an airline facility.
Many airline operation centers I have checked out tend to be a bit more dry and boring. Although the facility has Boeing 737 and 777 cabin trainers, we were escorted down the hallway (which looked like a runway) and taken into the Airbus A340/A330 trainer.
We were told this is where we would have lunch — awesome. We sat down in the seats of our choice (they were a bit worn and out of date, but hey, it was a trainer) and were served some of the high-end meals from Turkish Airlines.
While we dined, we also had the chance to learn a bit more about their catering operation; we would soon go on a tour.
Before getting to where the food was, we all had to put on proper attire — who doesn’t look good in a hairnet?
One thing that surprised me is seeing that the majority of fruits and vegetables come into the facility whole and are peeled, cut, cubed, and processed in-house.
Taking an overview of the facility it looks like organized chaos. People are moving in all different directions, but each has an assigned task and come together to process so many meals per day.
There were quite a few different assembly lines. Some were to make sandwiches, others putting boxed meals together and there were a few putting silverware together and wrapping them in the napkins.
One interesting part of the tour was how much of a temperature difference that they was between rooms. Of course you have your standard refrigerator and freezer rooms, but going from the room where the food was being plated, and the room where they cooked the meat, was still about 20 degrees difference.
To help coordinate the whole catering effort, Turkish Airlines has a control tower-like facility that makes sure the right food gets on the right trucks and on to the right planes on time.
Much like a control tower, they have some pretty slick views.
Viewing a computer screen is one way at keeping track at what is going on, but the more fun way is being able to just look out the window.
At the very end of our tour and back out towards the offices was this long table that looked like there might be a garage sale going on. But these are all the items that Turkish uses, or is looking to use, on their aircraft. It lets people really get a hands-on feel and look of what works and what does not.
The tour was surely impressive and I was amazed that after we were done, we headed to the lobby and had a spot of Turkish coffee before heading over the maintenance facility for a tour. I would love to share that tour, but unfortunately no cameras were allowed. That said, I will be sharing my tour of the flight training facility shortly.
Note: Turkish Airlines supplied my flights, and accommodations while in Istanbul.