Around the World

Miles flown for stories
2014: 137,829
2013: 330,818

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Delta Opens New Terminal 4 Extension at New York’s JFK

Staff are celebrating the opening of the new Delta T4 at New York JFK Airport - Photo: Mal Muir | AirlineReporter.com

Staff are celebrating the opening of the new Delta T4 at New York JFK Airport – Photo: Mal Muir | AirlineReporter.com

With the closure of the famous Pan Am Worldport (T3) at New York’s John F. Kennedy International Airport (JFK), Delta decided to move their facilities to Terminal 4 (T4) and I was invited to join in on the grand opening.   Even at 4am on the 24th of May (the day the new terminal opened), construction workers were still putting on the finishing touches. Since Delta is the primary tenant at T4, they started the day with a very large celebration.

The new T4 refurbishment and extension brings state of the art technology together with new services, shopping and dining facilities to provide an amazing new guest experience.

BONUS: Delta Previews JFK T4 With T4X In Lower Manhattan

“Thanks to Delta’s $1.4 billion investment, travelers to and from JFK will experience a state-of-the-art facility with improved amenities and better services,” said New York Mayor Michael R. Bloomberg. “Over the past six years, Delta has doubled the number of employees based at JFK and created quality construction jobs, with a focus on local hiring. We look forward to their continued expansion and partnership with New York City.”

Continue reading Delta Opens New Terminal 4 Extension at New York’s JFK

Delta Air Lines Grows Like Crazy at LaGuardia

There are going to be a lot more Delta widgets seen at LGA soon.

There are going to be a lot more Delta widgets seen at LGA soon.

Recently, Delta Air Lines announced their game plan to expand at LaGuardia Airport (LGA) after their slot swap with US Airways. Delta, being the world’s second largest airline, has plenty that they can bring to the New York area and grow LGA into a major hub for business travelers.

If you scroll through the new Delta LGA flights, you will see a lot of smaller aircraft: the Embraer ERJ-145, E-170, E-175, Bombardier CRJ-700, CRJ-900 and the CRJ-200. With an airport that is already so crowded, it was a little surprising seeing so many small aircraft.

Just because a new route starts as a smaller aircraft, doesn’t mean that Delta can’t upgrade to a larger aircraft later. Still, it seems like some of the routes might be able to handle larger aircraft, why did Delta go this route?

“It’s purely a function of having the right aircraft for the right market,” Morgan Durrant, Delta Spokesperson explained to AirlineReporter.com. “LaGuardia is arguably the most restricted airfield in the world but that doesn’t preclude the market demand for both capacity and frequency. Utilizing regional aircraft in some markets allows us to achieve both in a way that’s good for customers and good for business.”

At least Delta is operating jets; US Airways Express (aka Piedmont) flew quite a few turbo-props in LGA. For the airline nerd (that many of us probably are), turbo-props are fun to fly in, but I know that most travelers do not share our passion for aviation and most prefer the comfort of a jet. And remember, that not all regional jets are created equally. Many of Delta’s jets that have more the 50  seats contain amenities found on larger aircraft.

“Delta Connection aircraft larger than 50 seats will have a two-cabin configuration and Gogo Wi-Fi,” Durrant stated.

Delta has more connections and are arguably using better aircraft, so I wouldn’t be surprised if they are able to become quite successful out of LGA. I also wouldn’t be surprised to start seeing larger planes operating in Delta colors in the future out of LaGuardia as well.

Two view points you have to read about this topic are: Brett Snyder looking at the winners and losers of this deal and Dan Webb looking at the new destinations.

Photo by: Jerome Vorus

Airline Love: Delta Air Lines Puts Down the Red Carpet

Delta Air Lines Bombardier CRJ-900.

Delta Air Lines / Mesaba Bombardier CRJ-900.

It is time once again to share an #AirlineLove story. This one is from Jason Rabinowitz (aka @yankees368) who recently took a Delta Air Lines flight from Detroit Metropolitan Wayne County Airport (DTW) to John F. Kennedy International Airport (JFK). Here is his story in his own words:

You recently wrote about how many of the emails you get bitch about some bad experience with an airline, but don’t often read about good experiences. Well, I have a good one for you. The airline is Delta. I know, I know, very unexpected. Delta and I have a very checkered history over the last four years, so this was something I felt had to be shared.

I was booked on Delta Connection/Mesaba from DTW to JFK at noon Wednesday before Thanksgiving. Security at DTW had no wait and a lot of TSA personnel, very nice. Aircraft was a CRJ900, not the biggest, but not tiny. For whatever reason, Delta has really cut back on their DTW-JFK route, and they are down to three a day (two on a CRJ900 and one A319). I am very surprised that they did not add capacity due to the holiday, but I digress.

When I checked in at a kiosk, I was presented with the screen asking me if I would like to put my name on the volunteer list to be bumped. I agreed and proceeded to the gate. The gate agent eventually called me up and informed me that the flight was oversold by three passengers. I happily took the opportunity to get a $400 voucher and be moved to LaGuardia Airport (LGA), as there really wasn’t any space going to JFK. I even asked for a first class upgrade, which she happily agreed to.

Flash forward 15 minutes later at the gate and my seat assignment turns into 22C! Thats the last row on their A319. Hardly first class, but I am happy to be in a seat. I hopped on Twitter, asked @DeltaAssist what the deal was, and they apologized and gave me another $25 voucher. Now we are at $425 voucher credit + $6 meal voucher.

Just before our 12:10pm push back, air traffic control stops traffic at LGA until 1pm. Uh oh, I know how these 1 hour delays turn into 2 then 3 then 7, so I needed to act fast and get something to eat. I asked the flight attendant if the door was still open and if I could grab something to eat, and they said sure! However, when I went up the jet bridge, the gate attendant informed me that I could not deplane and re-board, as she plane would no longer be secure. She then offered to personally escort me to the food court right around the corner while I grabbed a snack, with a smile on her face the entire time! Wow.

The flight was bumpy but fast, and now I am at LGA instead of JFK. I figured I would take a shot in the dark and ask a Delta red coat if they would provide a coupon for a cab ride to JFK. A few smashes of the keyboard later, she prints out a voucher and tells me to wait for a car. Holy crap, the car they called was an all black Cadillac Escalade, all for me. Again, wow!

For whatever reason today, everyone at Delta went above and beyond what they needed to do, and made my day easy (and profitable). I first started flying Northwest Airlines (which merged with Delta) when I moved to Michigan in 2008, right when they probably gave up. For what its worth, things didn’t start to go downhill until the Delta name was slapped on the ticket. It once took me 3 days to get from DTW to JFK! Yowza. Now, this summer I got from Lansing’s Capital Region International Airport (LAN) to Yankee stadium in 4.5 hours. Delta has come a long way.

So, where should I go with my $425 voucher? (I say come to Seattle -David)

Delta Air Lines Adds Bag Tracking on Smart Phone App

Do you know where your bag is at? If you are on Delta, you can know. Photo by Kenny Ganz.

Do you know where your bag is at? If you are on Delta, you can know. Photo by Kenny Ganz.

Earlier this year Delta Air Lines started experimenting with being able to track your checked bags via the internet. Although you could check the status of your bag using a browser on your smart phone, it wasn’t the best. Now, Delta has expanded the capability to use their app to check on your bag.

Once you enter your bag’s code (with the iPhone you can scan it) you are able to watch it board your plane and find out what carousel it will show up on after you land. Or you might also be able to watch as it goes to Hawaii as you fly to Ohio. Even though that would be a negative experience overall, at least, it allows you to plan ahead of time. You won’t have to stand at baggage claim for an hour waiting for your bag, just to find out that it did not make it. You can go straight from your flight to a customer service representative.

“Delta’s baggage tracking feature on our mobile applications is part of our ongoing investment in technology to bring greater convenience to the travel experience, said Bob Kupbens, Delta’s vice president – eCommerce. “We’ve added features that help put our customer’s minds at ease, simplify their journey and put them in control.”

Currently, the bag tracking is available on the iPhone and Android. Apps for Windows and Blackberry phones will be coming online in the next few weeks.

So, with many of your traveling has anyone been able to try out this service yet?

Learn more and see a video on Delta’s blog.

My Review: Delta Airbus A330 from Amsterdam to Seattle

Delta Air Lines Airbus A330 with a KLM Boeing 747-400 in the background in Amsterdam.

Delta Air Lines Airbus A330 with a KLM Boeing 747-400 in the background in Amsterdam.

This was my last leg of my RwandAir adventure. I had already flown from Seattle to Rwanda in a 737 and just completed a 10 hour flight from Kigali, Rwanda to Amsterdam on a KLM A330. I was already pretty tired and wasn’t sure how my mind, body and spirit would do on another ten hour ride in a different A330. On the positive side, I was looking forward to comparing two international Airbus A330s back-to-back. Overall, I have to say I like the Northwest Delta Air Lines A330 long haul premium economy a bit better than KLM’s.

When arriving into Amsterdam, I had a three hour layover and I was hoping to check out their observation deck. Before plane spotting, I needed to do some charging of my laptop and cell phone, since my last ten hour flight did not have in-seat power and neither would my next one. The classic hunt for an open outlet was on.

I started down the concourse looking from side to side. I kept going and going and… well, going. Seriously? After 45 minutes looking up and down concourses D, E and F, I found an outlet about seven feet up for vending machines, one in the bathroom, one on a fire hose holder and one on a center pillar in a crowded walkway. I choose to deal with the crowds and sat down on the floor (looking like an idiot by the way) by the pillar, plugged in my phone and then… nothing. Sweet, this outlet did not work. Now the debate was did I want to look like even more of an idiot standing in the bathroom charging my phone, climbing on a vending machine or using an outlet on a fire hose that might cause some alarm to go off. I figured my best bet was with the fire hose and luckily it worked. The bad part was it took so long to juice up, that I wasn’t able to check out the observation deck – save it for next time I guess.

Delta Economy Comfort seat on an Airbus A330.

Delta Economy Comfort seat on an Airbus A330.

I figured I might as well head to the gate, where I received my first body scan. We had to wait in a small waiting area at the gate for our flight, which had little entertainment before being able to board. I was sitting in Delta Economy Comfort, which gave me four additional inches of seat pitch, 50% more recline, priority boarding and free alcohol. You also sit near the front of the plane, which means you are first to customs after arriving in Seattle. .

Even with the extra four inches, I was unable to fully stretch out my legs since there was a huge in-flight entertainment box under my seat, negating the extra leg room. You would think with a large electrical box like that under your seat, they would at least give you an outlet, but there was none. Reading on SeatGuru.com, it looks like only Business Class has outlets. Good thing I did some charging during my layover.

One nice surprise was seeing an air vent in the overhead bin. I absolutely love my air vents, since I am normally hot and that little breeze can make a huge difference. Sure, most domestic aircraft have air vents, but I am finding more and more long haul Boeing 747, 777, Airbus A330/A330 and the A380 are lacking them.

During both legs (KGL to AMS and AMS to SEA), I had window seats. When flying on the KLM A330, I noticed that there was quite a bit of room between the seat and the wall and was wishing the outer arm rest would raise, allowing me access to that extra room. It was too bad that the armrest would not rise on the KLM A330, but it did rise on Delta’s. This gave me an extra three inches or so of seat width and I was starting to get the feeling that this might be a good flight. Unfortunately we ran into some trouble pretty quickly.

Taking off from Amsterdam.

Taking off from Amsterdam.

After boarding we were told there would be a delay. It turns out that the amount of fuel that the truck indicated being pumped into the aircraft, didn’t match the A330′s gauges. Delays can be annoying, but I am willing to wait to make sure we have enough fuel — I am old fashioned like that. It took about an hour to determine that the truck had the failure and after all the paperwork was completed, we took off.

When getting my free headphones given by Delta out of their plastic bag I accidently ripped one of the wires. Not a big deal, I figured I could just ring the call button and quickly get a new one. I decided to try something new; time how long it would take for a flight attendant to assist me after ringing the call button. I decided I would make eye contact with a flight attendant walking by, but I would not say anything like “excuse me,” to put them to the test.

I rang the call button and waited. And waited. And holy crap waited some more. At the 10 minute mark I turned off my call light and rang it again. During those ten minutes I had two different flight attendants walk by, but they did not stop… they did not even make eye contact. At the 15 minute mark I turned off my call light and rang it again. Another flight attendant walked by, but still nothing. I could see that my call light was on and the “ding” noise was definitely making its sound.

At about 18 minutes a flight attendant came by for trash. I was waiting for her to ask me about my light, but she didn’t. I decided I really wanted to start watching a movie, so I asked her for another head phone set, which she got right away. I am not normally one who uses the call button and I have never timed it before, but I am pretty certain that 18 minutes and three flight attendants walking by is not okay. It takes a lot to get me annoyed or frustrated on a flight and this definitely did it.

OH YES! The armrest near the window moves, giving me more room.

OH YES! The armrest near the window moves, giving me more room.

When trying to relax, the recline of the Economy Comfort was great. However, when the person in front of me was enjoying their extra 50% recline, it was not so great – actually pretty annoying. I am normally one that doesn’t recline my seat, since I do not want to disturb the person behind me, but I really had to recline a bit to open my laptop, even with the extra four inches.

During the flight, I was served two different meals. One was your standard airline pasta, but the second was pizza. Both of them were pretty decent and I thought it was pretty slick having pizza on the plane. I really didn’t get to enjoy all the amenities in the flight, since I slept through most of it. Having the ability to raise my outer armrest really gave me one of my best economy sleeps with someone sitting next to me. I landed in Seattle feeling a lot better than I thought I would after 24 hours of economy flight.

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