Delta Air Lines likes to call itself the “the on-time machine.” Heck, they even filed for trademark protection of that term. Indeed, the airline does have a statistically high on-time performance and completion factor. But what happens when your flight is one of the minority that does get delayed? And what if I actually wanted […]
Every few days, I tweet out another installment of my “airline you’ve (probably) never heard of before” series. For many of you reading this, Thomas Cook Airlines probably fits that description. Thomas Cook is not a new airline, or really even that small. But unless you are European and going on holiday, you probably have […]
If you tallied up the number of flight reviews on this site, you will notice that the majority of them are for business and first class. It turns out that premium cabins are just more interesting than economy, with all the fancy lie-flat suites, and butler service in your private bedroom. More often than not, economy […]
China Eastern is not an airline I ever really expected to fly. With a fleet of new Boeing 777-300ERs, the opening of a new route to Chicago, and a small investment from Delta Air Lines, China Eastern is modernizing and becoming a real player in the North American market. When I saw a fare posted of $650 round-trip between New York and Japan, I jumped at the opportunity to give this airline a try.
My routing was New York JFK to Osaka, Japan via Shanghai, returning from Tokyo Narita back to New York. On the first leg to Shanghai, China Eastern graciously upgraded me to business class in order to experience the new product.
At JFK, China Eastern departs from Terminal 1 and uses the recently renovated Air France lounge. Although this flight departed at 2:00 am (thanks for nothing, daylight saving time), the lounge was actually surprisingly crowded. As boarding time neared, I headed to the gate to find utter chaos. Lines of passengers extended in every direction with no signage to tell anyone where to stand. Eventually, gate agents put up a few signs, but that should have been done much earlier. A hectic boarding process sets a negative tone for a 15-hour flight. The same hectic process was applied to all four of my flights, indicating that China Eastern has a systemic problem with orderly boarding.