Browsing Tag: Turkish Airlines

My Comfort Class seat on my Turkish Airlines Boeing 777-300ER

My Comfort Class seat on my Turkish Airlines Boeing 777-300ER out of LAX

Introduction

When I first saw I was booked in Comfort Class on Turkish Airlines, I wasn’t sure what to expect.  I knew it was a premium economy product, but that could mean anything from a few inches of extra leg room to having an almost-business-class experience.

Being able to check out the product during my recent flights to and from Los Angeles to Istanbul, I was impressed overall by my whole experience.  I enjoyed the comfortable seat, my amenities, the delicious food, and the access to the in-flight entertainment (IFE) system. However, I felt let down by the service that I received during certain points of my trip, which left me wanting a bit more.

Turkish Airlines' Boeing 777-300ER sitting at Istanbul

Turkish Airlines’ Boeing 777-300ER sitting at Istanbul

It was nothing that horrible, but just added up enough to make me disappointed overall about the experience. I think some of the things could easily be avoided or changed to make the passenger experience a bit better, and make people who feel like they shelled out some additional money for a premium product feel a bit more special.

One of the main reasons that I was flown to Istanbul was to work with Turkish to help them look into the future of their business – and part of that was related to customer service. I am grateful to work with an airline wanting to learn, and I hope that they are listening.

Who wouldn't want a pool like this for themselves? Part 737, part A340/330/310 this is used for crew training at Turkish Airlines - Photo: David Parker Brown | AirlineReporter

Who wouldn’t want a pool like this for themselves? Part 737, part A340/330/310, this is used for crew training at Turkish Airlines Photo: David Parker Brown | AirlineReporter

What has pools, slides, and airplanes? Okay, well the Evergreen Wings and Wave Waterpark does, but also the Turkish Airlines Flight Training Center in Istanbul. But this facility is not about fun and games – it is all serious business to make sure that passengers arrive safely to their destination.

Notice the smoke coming out of the back of the Airbus A320 trainer.

Notice the smoke coming out of the back of the Airbus A320 trainer

Recently, during a trip with the airline, I was invited to tour their facilities and I am never one to turn down such a tour. On the same day we were able to tour Do & Co, Turkish Airlines’ catering facility and then both the flight simulators and the crew training area. I already shared about the catering part of the trip and this story will highlight what I found during the rest of the day.

Attention to details with the premium meals is important.

Attention to detail with the premium meals is important

The airline business is a complicated machine, where when one little aspect has a minor hiccup, it can affect thousands of people. What better way to see how complicated an airline is than to take a behind-the-scenes look at their catering operation? Recently, during a trip to Istanbul, Turkey, I was invited by Turkish Airlines to tour their catering arm, which is called Do & Co.

Some of the things I found were quite wonderful and surprising.

A nice Turkish Airlines Airbus A340 up front, lots of other Turkish planes in the background.

A nice Turkish Airlines Airbus A340 up front, lots of other Turkish planes in the background.

The argument for “passengers of size” has been going on for quite some time now. Now Turkish Airlines is looking to add “flight attendants of size” into the mix. 28 flight attendants have been put on unpaid leave to shape up or be reassigned.

Izzet Levi, head of a cabin attendants’ association, and one of those trying to lose weight, told the Haber Turk newspaper he must drop 22 pounds or he will get re-assigned.

This is a tricky situation. With larger passengers, it is easy just to have them purchase a second seat, but flight attendants need to be able to safely get up and down the aisle and help passengers get off the aircraft in case of an emergency.

It is easier with passengers to tell when they have to buy a second seat. If you can’t put your seatbelt on or put down the armrests, there is a good chance you will have to buy the seat next to you, but with flight attendants, it is not as easy.

Source: AOL Travel Image: Baris Karakaya