Browsing Tag: Qatar Airways

The Trophies all lined up ready to be handed to the winners of the SimpliFlying Social Media Awards - Photo:

The trophies all lined up ready to be handed to the winners of the SimpliFlying Social Media Awards – Photo:

On a recent flight from Seattle to Phoenix I did something that has become more common. My flight was delayed and I conversed with the airline via Twitter to see if there was anything I could do to make my now-25-minute connection.  Had the airline not had a presence on Twitter, I could have been stranded.  This was not a first though for me; I often deal with the airline social media teams to get situations handled, or to help with a booking.  Social media and airlines seem to go hand-in-hand lately, but what airlines have the best social media presence?

October saw a selection of travel social media heavyweights all gathered for the 4th Annual SimpliFlying Social Media awards in Amsterdam. Over 37,000 votes were collected for the evening’s events to choose the winners.

Qatar Airways to join One World. Image: Qatar Airways.

Qatar Airways to join Oneworld. Image: Qatar Airways

An announcement was made today (September 9th) that as of October 30th, Qatar Airways will be officially accepted in to the Oneworld Alliance of airlines.

Oneworld gave the official nod to Qatar after the final reviews and checks were completed by the alliance, in conjunction with British Airways, the sponsoring airline. The review process was completed in record time and with the admission date set for approximately one year after the invitation was announced, making it the fastest approval process for a Oneworld airline to date.

Qatar Airways Chief Executive Officer Akbar Al Baker said:  ’œIn Qatar Airways’ relatively short history, we have quickly established a reputation for innovation, quality and excellence in everything we do.  We are pleased to build on that by becoming the only major airline from the Gulf to date to be joining any of the global airline alliances.  We are proud to entering the best of them, in Oneworld ’“ and to be doing so in record quick time.  We very much look forward to flying alongside some of the best airlines in the world from 30 October, bringing the heightened benefits offered by Oneworld to our customers.’

Qatar Airways Boeing 777-200LR - Photo: Qatar Airways

Qatar Airways Boeing 777-200LR – Photo: Qatar Airways

After getting the opportunity to fly on the first Qatar Airways 787 and then also flying back to the US on-board a Qatar Airways 777-200LR I wanted to be able to write a story to compare and contrast the two aircraft.

Since my Qatar Dreamliner flight back in November 2012, the 787 has run into some issues, but at least the aircraft is still flying. Both of my flights were in Business Class and both were about the same length, giving me a great opportunity to compare. Let’s break this down bit by bit…

Aviation fuel comes out of the left wing of a Boeing 787 Dreamliner during a test flight at Boeing Field. Photo by Brandon Farris.

Aviation fuel comes out of the left wing of a Boeing 787 Dreamliner during a test flight at Boeing Field. Photo by Brandon Farris.

The past 7 weeks have not been one to write home about for the 787 program, from a couple of diversions, to a fire in Boston along with a couple of fuel leaks.

While events like these are expected it has come at a bad time with all of them being so close together and has caused major public scrutiny of the aircraft. We are going to take a look back at what has happened in the last seven weeks to lead to the events of yesterday causing the launch carrier, All Nippon Airways (ANA) and also Japan Airlines (JAL) to ground its entire fleet of Dreamliners.

The first event was on 04DEC2012, involving United Airlines performing flight 1146 from Houston to Newark when it diverted to New Orleans after the Captain reported getting multiple messages indicating some kind of system error. When calling into ATC the pilot stated that it was an electrical malfunction and directed firefighters to look behind the wing once the aircraft touched down where the electronics bay is located.

The aircraft, N26902 was thoroughly inspected and no arching or proof of any kind of fire was found and the aircraft ferried back to Houston a couple of days later where it re-entered service on 10DEC2012. However on 17DEC2012 United Airlines (UA) reported that it had found another electrical problem on a second 787 in its fleet of 5 at the time.

Just a couple of days later, reports surfaced from Qatar Airways CEO Akbar Al Baker, that it also had to ground one of its 787’s following a similar electrical issue as the one that the United aircraft suffered after the airplane landed in Doha following its delivery flight. Al Baker was very vocal stating, ’œThese problems are unacceptable because this aircraft has been flying for the last 14 months.’

’œTwo aircraft having the same problem — the same major problem — so quickly is a cause of concern,’ Al Baker said, adding that Doha-based Qatar Air will ask Boeing to cover its losses. ’œDefinitely we will demand compensation. We are not buying airplanes from them to put in a museum.’

The next 4 weeks were quiet and smooth for the 787, until 07JAN2013, when a Japan Airlines 787 that just arrived, deplaned and was sitting at the gate, when cleaners on-board the aircraft noticed smoke billowing into the cabin of the aircraft. Firefighters were called in and by the time that they got there smoke was pouring out of the cargo compartment. The responders were able to quickly find the spot where the smoke was coming from and managed to put the fire out about 45 minutes after it started. While they were attempting to put the fire out one of the lithium ion batteries that powers the aircraft was believed to have been struck by one of the firefighter’s axes and caused the battery to ultimately have a small explosion.

United is confident in the 787 and still operating the aircraft. Photo by Brandon Farris.

United is confident in the 787 and still operating the aircraft. Photo by Brandon Farris.

The incident was significant enough to cause the NTSB to come out and investigate. It was believed that this issue stemmed from something different than the United 787 issues back in December.

“We need to give our technical teams time to really understand the event,” Lori Gunter, spokeswoman for the 787 program, said in a statement at the time. “Anything offered now would be speculation and likely incorrect. It’s just too early to make comparisons to other events or to draw conclusions.”

The next day (08JAN13) things went from bad to just plain outright ugly as a second JAL 787 was on the ground and taxing out to the runway when it had a fuel leak of approximately 40 gallons of JET-A. The aircraft was then towed back to the gate where it was fixed and departed 4 hours later.

It also comes out on 08JAN that UA inspected its fleet of 787’s again following the JAL fire and found improper wiring on 2 of its 6 Dreamliners that have now been corrected.

ANA had incidents on both 09 and 11JAN13 of braking issues on one 787 and a cracked windshield on another. These are very much non-issues and only made the news since the aircraft was already under scrutiny. These kinds of things happen across the world every day from many different aircraft.

On Friday 11JAN13 the FAA and US DOT announce that the 787 will undergo a comprehensive review of all the critical inspections to make sure that no changes are necessary. A team of FAA, Boeing engineers and inspectors will conduct this joint review, with an emphasis on the aircraft’s electrical power and distribution system. The review will also examine how the electrical and mechanical systems interact with each other. ’œWe are confident that the aircraft is safe. But we need to have a complete understanding of what is happening,” said FAA Administrator Michael P. Huerta. “We are conducting the review to further ensure that the aircraft meets our high safety standards.’

Boeing Chairman, President and CEO Jim McNerney issued the following statement yesterday after it was announced that the FAA and Boeing will start a review of the 787’s recent issues and critical systems, “Boeing shares the same commitment to air travel safety that Transportation Secretary LaHood and FAA Administrator Huerta spoke of this morning in Washington, D.C. We also stand 100 percent behind the integrity of the 787 and the rigorous process that led to its successful certification and entry into service. We look forward to participating in the joint review with the FAA, and we believe it will underscore our confidence, and the confidence of our customers and the traveling public, in the reliability, safety and performance of the innovative, new 787 Dreamliner.”

At the time, was in SJC covering the inaugural 787 flight to the airport and managed to get this statement from ANA Chairmen of the Board Yoji Ohashi on their take on the events of the week, ’œWe can not give you an official comment, but we are confident about the safety of the Dreamliner.’

That now leads us to yesterday, 15JAN2013, on what appeared to be just another day in Japan but then reports started to float out that and ANA 787 just made an emergency diversion to Takamatsu following the pilots reporting smoke in the cockpit. The aircraft landed without incident and once off of the runway the slides were deployed and passengers evacuated from the aircraft on the tarmac of the airport.

The aircraft involved in the incident was JA804A, which was ZA102 and a part of the certification flights for the 787. This aircraft actually flew the final flight to give the 787 type its official certification. At this time it is still not clear what caused the smoke but we are sure that something will come out in the next couple of days as the FAA and NTSB are both very interested in it.

About an hour after the incident news began to break that ANA was ordering the grounding of all 787’s in its fleet to undergo immediate inspections and would remain grounded until further notice according to officials at a press conference following the incident. Shortly after that JAL announced it would also ground its fleet but did not say for how long. This is pretty significant as it puts 24 787’s between the two carriers on the ground and that is approximately half of the 787’s currently in-service.

ANA has already cancelled all 787 flights to the USA for Wednesday, reports have come in that JAL has closed reservations for its NRT-BOS flight until 22JAN13 meaning a week long suspension at least for that route. has been attempting to reach out to several 787 carriers for comments and updates on if they also plan on grounding their fleets (please check the updates below for newer comments). At the time of posting this story, Qatar Airways has responded stating, ’œNo comment.” LOT has confirmed their inaugural 787 flight from Warsaw to Chicago is still happening later today. United told us via email, “We inspected all of our 787 aircraft and they are flying as scheduled. We are continuing to support Boeing and the FAA throughout their review.”

Via Twitter and Facebook, it seems that most #AvGeeks would not think twice about flying on a 787 Dreamliner today. But there have been more concerns voiced about the Dreamliner versus when the same question was asked about a week ago.

Airplane Geek Daryl Chapman was nice enough to talk with us briefly on why he wouldn’t fly on the aircraft at this point in time, ’œjust too many problems in such a short time and problems that are rather serious.’ He continued stating, ’œI think the 787 looks great but these problems are too serious seeing its already been delayed for so long.’

Yes, the plane has been delayed several years; however there are always unforeseen things that happen that aren’t in spec. The 787 is not just a small evolution in airline design — it is a revolution. It is the most advanced commercial vehicle ever created, with uncountable advances in many varied technologies. It’s not unexpected that there will be issues that weren’t revealed in testing and every other aircraft has had issues, some much more devastating. Remember, that this is the first new airliner to be put under the scrutiny of social media, which can follow every small up and down the 787 is facing.

Personally, I am scheduled to fly on LOT’s inaugural Warsaw to JFK flight in less than three weeks and I currently have absolutely no second thoughts about getting on the Dreamliner. The airplane has been heavily tested and proven itself to the FAA and other international Aviation Administrations. Let’s just hope the aircraft has a bit more smooth flying from here on out.

(see LAN’s updated comment in Update6 below) received an official comment from LAN Airlines via email: “Since August 2012, when LAN began to receive and operate our first three Boeing 787 Dreamliners, we have conducted regular inspections of all of the aircraft systems in compliance with industry regulations and the recommendations of the manufacturer.  The aircraft has received the same high level of routine maintenance and inspections that we diligently apply to our entire fleet.  The safety of our passengers and the reliability of our fleet is our top priority.”

Reports show that Qatar Airways has canceled its London (LHR) to Doha (DOH) flight 76 today and that the aircraft, A7-BCK, is at least temporarily grounded at LHR. The UK Daily Mail shows that Qatar confirmed the cancellation and stated that safety fears were ’˜speculation’ but admitted such cancellations were ’˜rare.’  The airline also did not comment on the fate of four other Dreamliner planes in its fleet. It appears that the airline might also be planning to delay its initial launch of the 787 on its Perth Route that was supposed to launch on 01FEB. When trying to book a flight on the airline’s website, it shows a Boeing 777-200LR will be used instead of a 787 Dreamliner.

UDATE3 – 3:15pm – FAA GROUNDS THE 787:
According to multiple sources, the FAA has grounded all Boeing 787 flights. Here is the full FAA statement:

’œAs a result of an in-flight, Boeing 787 battery incident earlier today in Japan, the FAA will issue an emergency airworthiness directive (AD) to address a potential battery fire risk in the 787 and require operators to temporarily cease operations.  Before further flight, operators of U.S.-registered, Boeing 787 aircraft must demonstrate to the Federal Aviation Administration (FAA) that the batteries are safe.

’œThe FAA will work with the manufacturer and carriers to develop a corrective action plan to allow the U.S. 787 fleet to resume operations as quickly and safely as possible.The in-flight Japanese battery incident followed an earlier 787 battery incident that occurred on the ground in Boston on January 7, 2013. The AD is prompted by this second incident involving a lithium ion battery.

’œThe battery failures resulted in release of flammable electrolytes, heat damage, and smoke on two Model 787 airplanes. The root cause of these failures is currently under investigation. These conditions, if not corrected, could result in damage to critical systems and structures, and the potential for fire in the electrical compartment.Last Friday, the FAA announced a comprehensive review of the 787’s critical systems with the possibility of further action pending new data and information.

’œIn addition to the continuing review of the aircraft’s design, manufacture and assembly, the agency also will validate that 787 batteries and the battery system on the aircraft are in compliance with the special condition the agency issued as part of the aircraft’s certification.

’œUnited Airlines is currently the only U.S. airline operating the 787, with six airplanes in service. When the FAA issues an airworthiness directive, it also alerts the international aviation community to the action so other civil aviation authorities can take parallel action to cover the fleets operating in their own countries.’

United has emailed “United will immediately comply with the Airworthiness Directive and will work closely with the FAA and Boeing on the technical review as we work toward restoring 787 service.  We will begin reaccommodating customers on alternate aircraft.” Reaching out to LAN, LOT and other 787 operators for updated comments.

Boeing Chairman, President and CEO Jim McNerney just released the following statement: “The safety of passengers and crew members who fly aboard Boeing airplanes is our highest priority.

“Boeing is committed to supporting the FAA and finding answers as quickly as possible. The company is working around the clock with its customers and the various regulatory and investigative authorities. We will make available the entire resources of The Boeing Company to assist.

“We are confident the 787 is safe and we stand behind its overall integrity.  We will be taking every necessary step in the coming days to assure our customers and the traveling public of the 787’s safety and to return the airplanes to service.

“Boeing deeply regrets the impact that recent events have had on the operating schedules of our customers and the inconvenience to them and their passengers.”

This updated statement was just sent via email:  “In compliance with the recommendation of the Federal Aviation Administration of the United States (FAA) and in coordination with the Chilean Aeronautical Authority (DGAC), LAN announces that we will temporarily suspend the operation of our three Boeing 787 aircraft.

“Flights that were scheduled to be operated by the 787 will be temporarily replaced with other aircraft in our fleet to mitigate any potential impact that this situation could cause our passengers and cargo clients.  The safety of our operation and our passengers is our top priority and we lament any inconvenience that this may cause.”

LOT Airlines has postponed their inaugural Boeing 787 Dreamliner flight from Chicago today, but it is unclear if it is related to the FAA  airworthiness directive (AD) or another issues. Jon Ostrower with the Wall Street Journal is reporting on Twitter, “Indian Regulator joins FAA and has asked Air India to temporarily ground its fleet of Boeing 787s.” Still no word from Ethiopian Airlines, but we are trying multiple channels to speak with them.


One of JAL's Boeing 787 Dreamliners grounded at Haneda Airport in Tokyo. Image by Hiroshi Igami.

One of JAL’s Boeing 787 Dreamliners grounded at Haneda Airport in Tokyo. Image by Hiroshi Igami.

One of ANA's Dreamliners grounded at Haneda. Image by Hiroshi Igami.

One of ANA’s Dreamliners grounded at Haneda. Image by Hiroshi Igami.

From LOT: “Today also European regulator, EASA, confirmed FAA recommendations, and LOT is fully compliant with them. 

“Two of currently operated by LOT aircrafts are grounded until all recommendations will be implemented and planes will be re-checked by technical staff.

 “Following FAA statement we would like to confirm, that LOT will cooperate both with Boeing and FAA to develop a corrective action plan to allow our fleet to resume operations as quickly and safely as possible.”

Statement from Qatar Airways: “Following instructions by both the Federal Aviation Administration (FAA) in the United States and Qatar’s Civil Aviation Authority, Qatar Airways is implementing the Airworthiness Directive issued by the FAA for all operators of the Boeing 787 to ground the aircraft, effective today 17 January 2013.”

Regarding current situation we would like to inform, that all our long-haul operations will be continued with 767 aircrafts, except today’s flight to Beijing, which will be cancelled.

This story written by…Brandon Farris, Correspondent. Brandon is an avid aviation geek based in Seattle. He got started in Photography and Reporting back in 2010. He loves to travel where ever he has to to cover the story and try to get the best darn shot possible.@BrandonsBlog | RightStuffPhotography | Flickr
Business Class Lounge Entrance in the Qatar Airways Premium Terminal - Photo: Mal Muir -

Business Class Lounge Entrance in the Qatar Airways Premium Terminal – Photo: Mal Muir /

You’re flying business class to a faraway land. You’re scheduled for a five hour connection between your flights and this fills you with dread.  It is not quite long enough to leave the airport to explore and all you can think of is being trapped.  If you have a Business or First class ticket, flying Qatar Airways out of Doha, you have nothing to worry about.

Qatar Airways has something that no one else has at the Doha International Airport (DOH): their Premium Terminal.  When you fly to/from/through Doha in either First or Business Class you have access to not just a lounge, but a whole VIP terminal.

There are other airlines that have private terminals for their First Class guests (Lufthansa in Frankfurt for example) but Qatar is special; they offer this amenity to Business Class guests as well.

No Need to Carry your own bag, porters do it for you. Photo: Mal Muir -

No Need to Carry your own bag, porters do it for you. Photo: Mal Muir /

If you are departing from Doha, you do not need to go to the main terminal first. As you enter the airport facility, you head off to the right and start your travel directly at the Premium Terminal.

From the very moment you arrive, the service begins.  You would normally need to drag your bags to check in and then worry about where to go, navigating your way through the large facilities, finding the right counters.  Not so here.

A porter will open the door for you, help you with your bags, even guide you up to a counter where you can sit down at a desk and the check in staff will get your boarding pass for you, without a hassle in the world.

Private Check In Desks in the Qatar Airways Premium Terminal - Photo: Mal Muir -

Private Check In Desks in the Qatar Airways Premium Terminal – Photo: Mal Muir /

The staff will guide you towards the private immigration and security channels. You still have to go through the same process as everyone else in the airport, but it’s a little less crowded. I ended up going through during the morning rush hours and had to wait a few minutes’¦ the shock and horror! Even though the service before security is nice, the real treat starts after security.

On the main level is the Duty Free shop and the gates for the flights. The lounge is located up on the second floor where additional staff is there to greet you. Once complete, those with Business Class seats head left and those with First Class take a right — but not so fast.

The second floor is host to the ’œlounge area’ though it is not just a lounge — There are a number of facilities.  You have a cloak room, a games room and nursery for the kids, a smoking lounge (several of them dotted throughout the terminal) and even a clinic in case you’re not feeling well.  ATMs, phones and a lovely calming water feature are here as well.

Tired? Why not take a quick nap in the  Qatar Airways Premium Terminal - Photo: Mal Muir -

Tired? Why not take a quick nap in the Qatar Airways Premium Terminal? – Photo: Mal Muir /

Once you enter the lounge, the real relaxation can begin.  Located around the lounge are all different areas of comfort depending on what you wish to do with your time.

If getting down to business is your thing, there are private little cubicles which are more stylish than your usual office. If you feel like a little snack and a relaxing seat while maybe enjoying an espresso… do not worry… the lounge has it covered.

If eating on a lounge chair is not your thing, there are also sit down tables. Just be weary that a big snack can make you feel tired.  There are comfy reclined seats, blanket and pillows to get you rested before your long flight.

Hungry? One of many food bars in the Qatar Airways Premium Terminal - Photo: Mal Muir -

Hungry? One of many food bars in the Qatar Airways Premium Terminal – Photo: Mal Muir /

The food isn’t your typical lounge fare of cheese cubes and snack mix.  At breakfast you can have a hot breakfast of poached eggs on toast or even waffles with berries and whipped cream. If you want something a bit lighter there are cereal and pastry choices as well.

Of course, if you feel like a cocktail and maybe a decadent little dessert before your flight, it is there for you as well.  Whatever your mood or taste, I am sure you will be pleased.

One of the two Dining Areas in the Qatar Airways Premium Terminal - Photo: Qatar Airways

One of the two Dining Areas in the Qatar Airways Premium Terminal – Photo: Qatar Airways

You probably don’t want to board your plane smelling ripe, so using one of the showers might be a great idea.

If you have a First Class ticket, you also get access to a full spa. What could be more relaxing than taking a soothing soak in a spa bath/Jacuzzi right before your flight?

Soon enough your time in the lounge will come to an end and you will need to board your flight. No need to keep checking your flight status, when it is time to board, a staff member will come around quietly announcing your departure.

Back at the bottom of the escalators is the ’œGate Area.’   There are no rows of chairs here, no crowded area filled with pushing and fighting passengers. Instead there are only a row of counters and screens where employees will check your boarding pass and direct you to the buses waiting to take you to your plane.

This isn’t your typical bus either.  When you are ready, a porter helps you onboard the and will help you with your bags (because surely you bought a lot at the duty free store right?).

Once all the seats are filled the door is shut, and your airport drive begins as you are bused directly to the boarding stairs for your aircraft.  While economy board at the rear, me and the other business class passengers strolled up the forward steps.

It was now time to transition from an amazing ground-based experience to an airborne one on my Boeing 777-200LR flight back to the states (more on that soon).

Disclaimer: Qatar Airways paid for the trip to Qatar, all opinions are my own.
This story written by…Malcolm Muir, Lead Correspondent. Mal is an Australian Avgeek now living and working in Seattle. With a passion for aircraft photography, traveling and the fun that combining the two can bring. Insights into the aviation world with a bit of a perspective thanks to working in the travel industry.

@BigMalX | BigMal’s World | Photos