A glorious grey sky in London.
AIR NEW ZEALAND BUSINESS PREMIERE REVIEW BASICS
Airline: Air New Zealand
Aircraft: Boeing 777-300ER
Departed: London’s Heathrow Airport (LHR)
Arrived: Los Angeles International Airport (LAX)
Stops: Non-stop flight
Class: Business Premiere
Seat: 1J (right center aisle)
Length: 10.5 hours
Cheers: The fact that I slept through most of the flight is probably one of the best reviews possible.
Jeers: I want to see out the window.
Bottom Line: It is confusing to figure out if this really is a Business product or First Class.
The “window” seats face away from the window, which isn’t so great for AvGeeks, but does provide more privacy.
Earlier, I posted my experience flying Air New Zealand’s Premium Economy from LAX to LHR. I was impressed with the product and was looking forward to how their Business Premium would compare (note: the airline covered my airfare and I paid the taxes). There are many similarities between Premium Economy and Business Premiere, but there are also key differences. Both can check-in at a priority line, get free alcoholic beverages and priority boarding. The extra money spent to upgrade will get you lounge access, premium wines on board, additional food options, a larger screen (10.6″ vs 12.1″) and a fold flat bed.
This was actually my second flight on Air New Zealand’s Business Premier, but only my first “real” one. My previous experience was taking the airline’s first Boeing 777-300ER from Paine Field down to Los Angeles, which was only a 2.5hr media flight. I was happy to try out the product in a “real world” situation and I had a good 10.5 hours to do it. Are the extra features and product worth the ticket premium (or miles)? I think it depends on how you want your flight experience to go.
Each seat has quite a bit of privacy for its occupants.
When first walking into the cabin, it is obvious that the Business Premier class is an upgrade. Instead of a 2-2-2 layout in Premium Economy, Business gives you a 1-2-1 layout, but really it feels more like a 1-1-1-1 set up since you are so isolated.
If you are traveling with someone else, you won’t be able to easily interact while sitting in your seat, but have no worries. The seats easily allow two people to sit and talk at the same seat. This isolation also gives every passenger access to the aisle, which means you don’t have to crawl over someone while they sleep to use the bathroom.
Each of the seats is angled to give passengers extra privacy. The biggest downside is not being able to look out the window with ease. Where the Premium Economy seat actually tilts you towards the window, the Business Premier tilts you away. Although I enjoy looking out the window, I much rather have the privacy and space, since the windows are shut after take off anyhow.
A larger laptop on the tray table gets in the way of the entertainment screen.
Now, the purpose of my flight was to check out the product, but I ran into a big problem… I fell asleep… for over six hours. That might be one of the best compliments when reviewing an airline’s product, right?
At first I was a bit confused about the seat. I kept hitting the recline button, but the seat would only recline so far. Turns out, it is one of those seats where you have to get up and fold down the bed. What a great Airline Reporter I am, not paying attention and thinking my seat was broken for a few minutes — oh well.
Yes, it takes a bit more of an effort to convert your seat into a bed, but I think it ends up being worth it. Once you have your seat folded forward, you are able to put a memory foam mattress on top. Then add the fluffy duvet and full size pillows and you are ready for a good night’s (or day’s) sleep. If you have any trouble or want some help, just hit the call button and the flight attendants will have no problem assisting.
I had plenty of room to roll around and get into multiple positions. If needed, I was given an eye mask to block out the light, but I didn’t need it. The soft glow of pink lighting was perfect for setting a sleeping mood.
This broke a record for me, since previously, the longest I have slept on a flight was four hours straight. I wasn’t even that jet-lagged, since I had a week in London and was more or less caught up on sleep. Oh well. That still gave me four hours to check out the product, food and drinks.
My dinner starter: prawns. I think I am watching Up in the Air here.
The meal service started shortly after take off (and before I went to sleep). I decided to watch the movie, Up in the Air (it seemed appropriate) and enjoy my meal. I started with coconut prawns with rice noodles and plum sugar dressing. Then I had a choice between lamb, salmon, chicken or eggplant. I decided to go with the lamb that was on cabbage and potato mash with field mushrooms and minted yoghurt. All amazing.
Then I finished it off with a little vanilla and chocolate ice cream. On my previously flight, dessert was served with the appetizer, which was a bit odd for me, but this time, it came after the meal with some dessert wine.
When I woke up, the cabin was still in sleep-mode and I was thirsty. I was able to fire up the ‘ol in-flight entertainment system and order from a nice selection of food and drinks. I decided on some Diet Coke and sparkling water. The cool part is I was able to customize how my drink was served. Why, yes, I will take ice in both and a lemon wedge in my water. Less than a minute later, my drinks were delivered.
Near the end of the flight, we were served a second meal, which was quite a bit lighter. I had a choice of smoothie, fruit, wraps or scones.
Ordering additional drinks or food during non-meal service is quick and easy.
When I received my ticket to fly, the Business Premiere section was filled. I was hoping to get a window seat, but there were none left. Even after checking multiple times before the flight and again at check-in, there were still no other seats. I would have preferred not sitting in the first row, since many times, when my feet were up, the curtain would hit them anytime anyone passed.
So, is upgrading to Business Premiere worth the additional money over Premium Economy? Well, that depends. If you need to sleep well, there is no question that it is worth more. However, if your game plan is to stay up the entire flight and maybe talk to the person next to you, then maybe Premium Economy will do what you need.
But the fact that on average, Business Premiere seats cost $4000-5000 and Premium Economy cost $2000-$2500, that is not a bad deal. Especially when you compare these products to other international seats that cost much more. If you are a person who has the ability to either pay or use miles to upgrade to the front of the plane, it will be hard to find an upgrade per dollar that gives you this good of a deal.
ADDITIONAL PHOTOS OF AIR NEW ZEALAND’S BUSINESS CLASS:
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Air New Zealand Boeing 777-300ER at LAX.
AIR NEW ZEALAND PREMIUM ECONOMY REVIEW BASICS
Airline: Air New Zealand
Aircraft: Boeing 777-300ER (ZK-OKM)
Departed: Los Angeles International Airport (LAX)
Arrived: London’s Heathrow Airport (LHR)
Stops: Non-stop flight
Class: Premium Economy
Seat: 23A (window)
Length: 9.5 hours
Cheers: The product is great and those New Zealand accents — have to love them.
Jeers: Argh, why does my elbow keep pausing my movie?
Bottom Line: Having the word “economy” in the name seems inappropriate; it is anything but economy.
The outer seats in Premium Economy point towards the windows, giving extra privacy. I had the window seat.
THE FULL PREMIUM ECONOMY REVIEW
I recently had the opportunity to take a flight from Los Angelas International Airport (LAX) to London’s Heathrow Airport (LHR) in Air New Zealand’s Premium Economy (note: the airline covered my airfare and I paid the taxes).
Say what? How can I fly from an American city to a foreign city on Air New Zealand? It is because of the Fifth Freedom of the Air, which allows Air New Zealand to operate their flight from Auckland to London, via LAX. Most people probably do not think about taking Air New Zealand to London, but they are a unique option that I wanted to check out.
This was my first Air New Zealand flight — kind of. I actually flew on the exact same plane earlier, when it was brand spanking new. ZK-OKM was Air New Zealand’s first Boeing 777-300ER and I was able to hitch a ride on part of the delivery flight from Paine Field (PAE) to LAX. Since it wasn’t a real revenue flight with standard service (and only 2.5hrs long), I was looking forward to checking out the full product on a much longer flight.
With the outer seat angled a bit towards the window, it makes looking outside a breeze. Taking off from LAX (and yes, I had permission to take this photo below 10,000 feet).
When I first toured the airline’s 777-300ER, I had a hard time placing exactly what Premium Economy was. To me, it looked like something one would find in a long-haul business class.
Air New Zealand has had Premium economy on their 777-200s, but this product is very different. On the -200, it is your standard economy seat, in a 3-3-3 layout with some extra recline and seat-pitch. Not bad, but the new Premium Economy is in a whole other league.
Not only are the seats in a 2-2-2 layout, they don’t face forward. The first question you have to ask yourself when booking your ticket is if you want to interact with the person next to you or not. If you want to talk, dine or even snuggle with your seatmate, you probably want to go for the inner-space seats, located in the middle of the plane. Even though the seats are slightly tilted away from each other, they easily allow people to interact if desired.
The Premium Economy is in a 2-2-2 layout. The outer seats give better privacy than the inner seats.
If you are on your own or want some additional privacy, then getting a seat in the outer-space is for you. Each seat is tilted towards the window and gives more of a sense of privacy.
Having my seat tilted towards the window made taking off even a better experience than usual. It was a little weird at first orienting myself when I was tilted, but after a few minutes, I didn’t even notice anymore.
Since the seat in front is not directly centered, the video screen and tray table popped out and slid over for easier usability. I had plenty of room to work on my large laptop, while watching a movie.
The in-flight entertainment system was good enough and when browsing through the eight pages of movies, I found quite a few that I was interested in seeing. The system was quite slick, having a favorite list, that I could add what I wanted to watch later, so I wouldn’t forget what I wanted to watch.
Dang you remote! Why do you have to get in my way? The round silver thing above the remote is a pop out LED light.
The main downside of the product was the location of the remote — which was right by my left elbow. I ended up hitting it more than once, causing issues with my viewing experience. I unlatched the remote and let it hang, so I wouldn’t hit it anymore — problem solved.
The remote is not really needed, since the you can do everything (except use the keyboard, turn on your light or call a flight attendant) via the touch screen.
When will the lights dim? When will I get my next meal? This screen will tell you.
One of the coolest things on the in-flight entertainment system is the “My Flight” menu. This really gives you an itinerary of where you are at during the flight, when you will eat and when the lights will be bright or dimmed. This was great to be able to plan out when I wanted to sleep, when service would start and even when I could order food on demand.
Salmon, bread and wine make sense for a starter, but dessert too?
The food wasn’t too shabby. For dinner I was first served smoked salmon, watercress shoots, toasted almonds and burnt orange mayonnaise. For the main meal I had a choice between lamb, cod and chicken. I went with the lamb with potatoes and minted peas.
Then for desert was raspberry almond cheesecake, but it was odd, since the dessert was put on my tray with my appetizer and remained there until I was done with my meal. Maybe it is a cultural thing?
For breakfast, I had a choice between a chicken herb sausage cheese omelet, or Belgian waffles with strawberries. Not going to lie, I had a hard time making that decision, but I decided on sleeping through the meal, which I later regretted.
This is how dark it got during the flight. Taken over northern Canada.
The seats in Premium Economy do not fully recline, but it does go back farther than economy and there is a little beanbag pillow to put your legs up.
Although the product is slick, you don’t get all the bells and whistles as Business Class — which makes sense. Both premium classes get priority ticket counter access, but only business gets access to the Koru Club Lounge. If you want to get into the lounge, you can buy a day pass for $55, which isn’t a bad deal.
From Los Angeles to London, economy class normally runs around $1200 and Premium Economy runs about $2400. Not bad considering the product one gets when upgrading.
My biggest suggestion is to change the name of this product. The old Premium Economy was just that. An economy product with a bit more leg room, but they were the same seats as economy, with the same seat layout.
The new Premium Economy is much closer to Business Class than economy and not changing the name doesn’t do the product justice. Even calling it something like “Kiwi Class” would be beneficial, because when most people fly and see a “premium economy” seat, they just think space a few inches of extra, but this product is much more than that.
MORE PHOTOS OF AIR NEW ZEALAND PREMIUM ECONOMY:
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The Koru Club at LAX offers a warm and welcoming atmosphere.
First of all, I have to be honest and say that I have become a bit of a spoiled traveler. Before starting this blog, I rarely got to see the inside of an airline’s lounge. I thought they were just for the uber elite (either wealthy or status earners). Now, I realize that lounges aren’t this magical land that a rare few can access, they are something that almost anyone can get into (with a fee, of course).
On my recent flight from Los Angeles International Airport (LAX) to London’s Heathrow (LHR) (for Farnborough), my ticket did not give me club access. The problem was I had almost a six hour lay over at LAX (after flying in from Seattle) and I didn’t want to do it in Terminal 2 at LAX.
This became my temporary office for a few hours in the Koru Lounge.
Taking a look at what the Koru Club offered and knowing how great lounges can be, I was ready to pay the $55 for a day pass. Don’t get me wrong, I surely don’t have much money to throw around, but the idea of being able to spend a good chunk of my lay over (I arrived at LAX at 10:30am, but the lounge doesn’t open until 1pm), the $55 seemed like a good deal.
When you break down what it might cost to access internet at an airport, buying a meal or drinks, the $55 becomes a good deal quite quickly.
Luckily for my wallet, Air New Zealand reached out and asked if I would like access to check it out and prepare before my flight. Um…yes please.
There is a nice selection of food and drink options at Air New Zealand’s LAX lounge.
Access to the lounge is on the second floor of Terminal 2, past security. It is a lounge operated by Air New Zealand, but Virgin Australia customers are able to get access too.
Some lounges seem too fancy and I feel a bit out of place. Others feel pretty cheap and I would be embarrassed if I was the airline. The Koru Club is a lounge that is just right for my taste. It is not too large, has plenty of seating options, free Wi-Fi, showers, a decent selection of food and drinks.
The lounge offers a sandwich bar. Good thing — I love sandwiches.
Another important quality I look for is great views of the airport. During my wait, I was able to spot so many different types of aircraft — MD-11, A380, Boeing 747 — it was eye candy for sure.
As with most places around an airport, I wish they had more power outlets. The four place table, where I spent the majority of my time, only had two outlets and I used both of them the entire time (luckily no one else came to sit down).
ADDITIONAL PHOTOS OF THE KORU CLUB AT LAX:
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Flying on a CRJ 700 down to LAX to catch my flight to Hawaii.
Maresa writes the blog Around Puget Sound and when she was recently taking a trip to Hawaii on United Airlines, I asked her to write up a review from a non-airline nerd perspective. This is her review in her own words:
My United Airlines Review – The Beginning
I’m on my way from SEA to LAX to ITO (Hilo, HI). It’s time for a vacation; to get away and escape from the fast paced life we all seem to live in these days. I’m hoping for good weather for hiking, biking, and snorkeling. I’ll be staying in my very favorite vacation rental: Papaya Sunrise on the East side of the Big Island during the week of my visit.
Currently, I’m traveling from Seattle to L.A. I’m riding in a CRJ700 and it’s tiny! I’ve never been in a commercial jet this small on the mainland before. As many of you know, Hawaii has many inter-island jets that are about the same size.
We took off from Sea-Tac only about 10 minutes late, but our expected arrival is still ’˜on-time’. I have about a four hour lay-over in LAX, but the way I see it is I’d much rather have way more time than necessary than be stranded somewhere I just didn’t mean to be.
It’s always exciting to fly. I love the views I get over Washington. I feel extra fortunate when I get the added bonus of flying past Mt. Rainier–talk about a spectacular view!
One of the nice parts about the smaller jet is it took hardly anytime to board the plane. Also, United was willing to check larger bags for free at the gate that were too big to fit in the narrow overhead compartments. My carry-on bag fit just fine, but it was nice to have the option to check it and to have enough space up ahead for my backpack. The folks on the flight who did check their bag will be able to pick up their bag right after getting off the plane without going to baggage claim.
Right now, the woman next to me is dozing with four radiant sunflowers clasped in her grip, undoubtedly from Pike Place Market. It’s a good reminder of Seattle, of the summer to come, and the sunshine that I’m on my way to see.
I’ll let you know about the next leg of the trip when I get that far…
From LAX to ITO, I rode on a Boeing 737-800. Not this exact one, but one like it. Photo by Jeremy Dwyer-Lindgren
Over Five Hours Later
Wow, LAX was huge! My connecting flight wasn’t too far from where I landed. I have to tell you though, this second flight is shaping up to be much stranger and unpredictable than the first part.
When my fellow passengers and I were waiting to board, many people were struck by how rude the gate agent collecting boarding passes was to fellow passengers. ’œNo, don’t go in that line! I said the right line–not the left!’ The United/Continental worker shouted to customers. ’œNo, rows 30 and higher may board, only rows 30 and
higher!’ Calm down lady–I think you’re taking this all a bit too personally.
I found out a few minutes later that she wasn’t looking or scanning at the tickets she was collecting from people either, which meant that anyone with a ticket of any sort could board the aircraft–and someone did. A man got my plane to Hilo but didn’t find out he was on the wrong plan until he found someone sitting in his seat–how could there
be two people in seat 28E? ’œIsn’t this flight going to Denver?’ The man asked. ’œNo, we’re going to Hilo as in Hawaii…’ The flight attendant responded sounding surprised. The man quickly grabbed his things and deboarded the plane. ’œIn all my six years of working as a flight attendant, I’ve never had that happen!’ The flight attendant said shaking his head.
After only 20 minutes in the air the pilot informed us that we’d be experiencing some turbulence for the next 150 miles–how long it would take to pass through, they didn’t say.
Now I’ve done a lot of traveling and encountered some pretty bad turbulence but this far surpassed it all. The flight attendants were all losing their footing and desperately trying to hold on. The SnackPacks were bouncing all over in the carts and were about ready to bounce out onto the floor. At the moment that I thought someone might
actually start to panic, one of the flight attendants actually did. He exclaimed, ’œBuckle up, buckle up! We’ll come back with the drinks and food, is everyone buckled, because I need to go buckle up.’
After a while, the turbulence settled down and the beverage service began again.The flight attendants were going right along and missed my row entirely. I called him back and wound up drinking a flat Ginger Ale. Great.
Mauamai Beach on the West side of the Big Island.
Right Now
The flight attendants have just come back with another round of beverages and somehow they missed my row and walked right passed us again. When the attendant was called back by my seat-mate the man serving the drinks said abruptly to me, ’œWhat’d you want?’ ’œCranberry juice please,’ I asked. ’œHere–’ the man says shoving the can of juice
at me.
United/Continental, I was not amused…not amused. I heard one passenger say, ’œNever have I seen passengers treated with such disrespect,’ but thank you for getting us all to paradise safely.
If you are looking for things to do around the Puget Sound region either as a resident or a visitor, be sure to check out Maresa’s blog, follow on Facebook or Twitter.
American Airlines Boeing 767
This adventure and write up was completed by Temo Madrigal, AirlineReporter Correspondent. Enjoy…
The best things in life are free. Well, not always. Sometimes they will cost you anywhere between 0.99¢ to $3.99. I recently had the opportunity to test out American Airlines new in-flight entertainment system (called Entertainment on Demand) on a flight from New York to Los Angeles and this was a good opportunity for me to see if my money would be well spent.
Before boarding the plane I had to make sure that all of my electronics were fully charged, just in case the movie options were not to my liking. I had my mp3 player, my tablet, laptop, and if all of those options became boring on my 6 hour flight, I would simply resort to my good’ole fashioned book. I had not seen any advertisements on the new In-flight Entertainment System in the terminal, so was keeping a lookout for the first glimpse of what was to come.
Before take-off, I sifted through the front seat pocket and found a pamphlet with information highlighting GoGo’s services that include Wi-Fi and the In-Flight Entertainment Service. The information on the pamphlet was simple and clear but still left me wanting to see it in action. As we prepared to take off the emergency instruction video played and shortly after a 2 minute commercial on the GoGo IFE was played as well. It also let the passengers know that it was simple and easy to navigate. It made me think that even my 8 year old could sign-up and choose her movies.
Watching what the airline wants you to watch during the flight is so 1999.
Once we were at the appropriate altitude that allows for electronics use and after about 45 minutes of some technical issues with my personal laptop, I was able to connect to the GoGo website and begin my entertainment adventure. I have to say that navigating the IFE was as easy as 1-2-3 (okay there is a 4th step, but it is sitting back and enjoying your movie). You go to the website, sign-up and add your credit card information, select a movie/tv show, and watch.
Movie selections are currently limited to 18 movies with selections in most genres (i.e. comedy, action, drama, etc.). The cost of a movie is $3.99, which is comparable to what you would get at Block Buster or your local movie rental store. Movies included Due Date, Arthur, Jane Eyre, The Adjustment Bureau, The Eagle and the Kingdom. Each movie also provided a short description and the movie rating. Dad mode kicked in and I was interested in knowing the options for kids.
There are currently only two selections, The Green Lantern animated and Nanny McPhee. I asked Jason Cohen, who works for GoGo was on the flight, about this and was told that because this is currently the test phase, the selections are limited and by November 1st, 2012 the selections of movies and TV Shows will be increased to 200. Of which 18 will be in the children’s genre.
The TV show selection was the most limited, only offering 30 Rock and Royal Pains, with only 10 episodes of each. The cost of renting an episode is 99¢, and this is the same as what you would find on iTunes for a TV show rental. Browsing these selections are made easy and my favorite was the browse by length of movie or TV Show option (i.e. 30 minutes, 1 hour, 1-2 hours or over 2 hours). I opted for a 30 minute TV show (30 Rock) to begin with because I assumed that the buffering would be terrible and streaming would be choppy. This was not the case at all. The video quality was crisp and clear and the streaming was flawless with no buffering stops. I was truly surprised.
It only takes a few steps to get yourself watching movies or TV shows.
I thought to myself, I’ll try and navigate the web and watch the movie at the same time and I’m sure it will cause a buffering issue. Did it, and again, was not the case. I was able to watch the TV show, navigate the web, and check my email at the same time. I truly enjoyed having all of the options and not cause an issue with the streaming the tv show.
I was lucky enough to have Jason on board to help me and answer any questions, but if you don’t have a Jason on your flight, no worries, GoGo also has live help via chat. I took the opportunity to chat with Seth just to test out the service option. I asked Seth a few general questions but one of the most important ones that I could think of that other users would ask is, ’œWhat if I don’t finish watching the movie on my flight?’ Seth let me know that I would be able to go back into the same webpage and continue watching the same movie at a later time (maybe the connecting flight if wi-fi is available) as long as it was from the same laptop I was using the first time and within 24 hours of purchase for movies, and 10 days for tv shows.
American has rolled out this new service on 15 of their Boeing 767-200 aircraft, primarily serving the New York to Los Angeles and San Francisco routes. American is hoping to roll out this feature on other GoGo equipped aircraft starting later this year. One downside of featuring this on the 767 is they only have power outlets in Business and select economy seats found near the front of the aircraft. I was sitting in the rear and if I would have been watching movies non-stop, my laptop would have ran out of juice before arriving at LAX. American is in process of installing additional powerports across their fleet.
There were no issues with bandwidth. I was able to stream my show and work on my email with no slow down.
Although the movie and TV show selection is currently limited, Jason explained that GoGo will be adding up to 200 movies soon and they will be rotated out every month. He also explained that that number would possibly go up depending on the demand from customers. I know some people might also think, ’œFor $3.99, why don’t I just rent a DVD at Redbox and return it at my destination?’ Well, that sounds great, but there a few things to consider: What if there are no Redboxes at your destination? And will the time and hassle it takes to find the redbox and return it be worth it? I would not want to go through the hassle and really a few bucks to make my flight go by quicker is always worth it.
American and GoGo are not willing to talk about how many passengers are currently using the new Entertainment on Demand, but they obviously feel this will be a successful venture with looking to add it to other aircraft. I hope to get the opportunity to use this feature again soon. Thanks American and GoGo for letting me and AirlineReporter.com try out your new service. Cheers!
Boeing 767 Image: So Cal Metro
Others: Temo Madrigal
