A6-LRE, a 777-237LR, loading up at LAX for the long flight back to Abu Dhabi – Photo: Bernie Leighton | AirlineReporter
“That was the bulliest experience I ever had. I envy you your professional conquest of space.”
Thing is, Teddy Roosevelt never flew Etihad. Guy missed out. If a small biplane could impress our only president to ever ride a moose, I think the sheer awesomeness of Etihad would likely have left him a gibbering fool!
AirlineReporter Senior Correspondent Jacob Pfleger flew Etihad’s first class product back in the days when it was still called “Diamond First Class.” It was amazing, but with the introduction of the Facets of Abu Dhabi scheme and removal of the word diamond, Etihad has taken it even further. Out of a sense of curiosity and jealousy, a need to travel to South Africa, and a desire to best Jacob, I found a good fare from Los Angeles to Johannesburg that would let me put Etihad to the test on their longest pair of flights. I flew from Los Angeles to Abu Dhabi and back, the route that Etihad purchased their 777-200LR fleet from Air India specifically to launch.
The suite was too long to fit its entirety in my 14mm lens! – Photo: Bernie Leighton | AirlineReporter
Now, when these planes came from Air India, they were in legendary Air India style. Missing parts, missing documents, pretty much close to the axe; the aircraft were not taken care of. Worse, Air India had decided to purchase the auxiliary fuel tanks from Boeing that were necessary for their dream routes to the U.S. West Coast that will only materialize this year (maybe). Etihad and Boeing worked for months to bring these aircraft up to scratch.
However, when you get on board, there is not a trace of the old horrors and neglect that these wonderful machines faced. The result is a first class cabin that is better than both Gulfstreams I have flown on.
The extremely wide seat extends into a bed well over six feet in length. Feeling exposed? Yeah, I would be too. Even though you can’t really see any other passengers when seated, that’s not the point – you have the ability to shut your doors and have ultimate privacy. When I fly, I’d rather not see anyone but the cabin crew. Commercial flights are not about socializing for me. Etihad understands.
I am a big fan of Spirit Airlines. They offer some of the lowest fares and push to promote their a-la-carte-style pricing. Although it seems that many customers see them as the enemy and “extorting” people out of their money, I see them as a viable, cheap option to get from point A to point B. Are they going to be like riding in business class on a Qatar A380? No… not even close. But that is not what they are about, nor should that be the expectation flying them.
Last week, I posted a letter from a reader complaining about his experience with Spirit and my hope was that people would see him as ridiculous and defend the airline. Many did, but some I saw (via the story and social media) agreed with the passenger. That surprised me.
I reached out to Paul Berry, who is Spirit’s director of communications, advertising, and brand to see what he thought. Although I was just looking for a few lines, I was very impressed with how seriously he took this complaint; he gave a very thorough reply. Below, you can see how he breaks down each topic and gives a detailed description on how Spirit operates.
The vintage 1952 Grumman Albatross – Photo: Jason Rabinowitz
“Do you have time this week for a flight in a 1952…”
’œYes.’
’œWhat time do you have ava’¦’¦’
’œI’ll make time available. Just grab me a seat!’
That’s pretty much the conversation I had prior to the 2015 APEX Expo, where Global Eagle subsidiary Row 44 had its Grumman Albatross on hand to give demo flights throughout the week. Naturally, when offered the chance to hop on board for one of the flights, I made it my business to be available.
The classic controls – Photo: Jason Rabinowitz
Global Eagle is the in-flight internet provider to a few major airlines in the United States, including Southwest Airlines. While its satellite equipment is installed on hundreds of commercial aircraft, an aircraft it can call its own is necessary to constantly test the service and upcoming products. While our friends at Gogo now have a 737 to call their own, Global Eagle kind of went the other way on this one. Its test aircraft is this wonderful old Albatross. What better way to test the future of in-flight connectivity than with a half century old twin’“radial engine amphibious flying boat?
An American Eagle CRJ200 taxiing at LAX, with an Embraer 175 following – Photo: John Nguyen | AirlineReporter
Let’s face it… the 50-seat Bombardier CRJ200 isn’t very popular. At all. You’ll find countless articles and blogs about how much flyers dread flying in it, and how all-around terrible the experience was. Complaints were numerous: claustrophobic cabin, tiny overhead bins that fit only the smallest of carry-on bags, no first class, inoperable lavatories, and so on. This wasn’t limited to just one airline either; CR2s are found in the regional fleets for most of the major U.S. airlines. Coincidentally, many of them are operated under contract by the same regional carrier, SkyWest Airlines.
Does the CR2 deserve its bum rap? Maybe, maybe not (but probably). For some passengers, however, there is hope just over the horizon…
The Bare Fare model – Photo: Spirit Airlines
A few times per week, I get emails from upset passengers. The vast majority of these emails come across as entitled people who’ve had a bad experience, but think the world owes them — big. Many times I am cc’d with dozens of other media outlets, in hopes that one of us will create a story: “BREAKING NEWS: Passenger’s Flight Delayed 30 Minutes Due to Weather.” As-if. Sadly, I do get emails like that.
Rarely I will get an email describing a true bad experience, where the airline messed up. In those cases I will take the time to either explain things to them or point them in a good direction to get assistance. Heck, I was getting so many poorly written emails that I even posted a story on how to write a good airline complaint letter.
Often, the emails are just plain entertaining and I want to share. Not only to give an insight of what airlines get on a daily basis, but also to really give these people what they want — publicity of their “horrid” treatment. Maybe even a reality check.
Every time I think about posting one of these emails, I chicken out. Yes, I am calling them out and making fun of them, and that is not very nice is it? Well… I am going to give this a try… and really, with this example, they clearly want to, “inform the masses about [Spirit’s] despicable treatment of its paying customers.” Alright Angry Passenger X (that’s obviously not their real name)… let me give you what you think you want. After, be sure to check out Spirit’s reply.
