View of Allegiant's entrance at their Head Quarters in Las Vegas

View of Allegiant's entrance at their Headquarters in Las Vegas

I always enjoy it when I get the opportunity to check out an airline’s headquarters. It is an inside look at the airline’s culture and of course it is always nice to picture where they work when interacting with them as a media contact or customer.

Allegiant is located in a new business park just outside of downtown Vegas. It is away from the flashing-lights and casinos and in an area that just looks just a few years old.

When pulling up, it was not obvious it was Allegiant’s HQ since there was no signage outside, even though their roof prominently has “Allegiant” on it. However, after stepping into the lobby, there was no question.

Their lobby is two stories with two Allegiant sun’s on the floor. The best part was the replica of an MD-80 tail used as their front desk. Not too shabby. After checking in, I had the opportunity to sit down and wait on some airline seats. They were blue and leather like Allegiant’s, but quite a bit larger. They must have been taken from another airline’s first class or business seat — I wasn’t able to tell which.

Allegiant's MD-80 trainer for flight attendants.

Allegiant's MD-80 trainer for flight attendants.

I love walking through an airline’s operations to be reminded how most people there truly enjoy their job and have a smile. I always feel many passengers feel like there are airline people just waiting to screw them over. The nice part of Allegiant’s smaller operation is it didn’t take long to get through all departments. From those who take reservations to President and CEO’s Maurice J. Gallagher, Jr’s desk. Speaking of him, he doesn’t even have an office. All the Allegiant executives work in cubicles out in the open, bettering their interaction with other employees. Of course the executives have a little bigger than others, but they kind of deserve that.

There are also quite a few Allegiant models spread around the facility. Most are MD-80’s, but there were a few Boeing 757’s. The biggest 757 model was located right in the middle of all the executive’s cubicles (photo).

This is probably the coolest front desk ever.

This is probably the coolest front desk ever.

A second building holds Allegiant’s training facility. They have the rear section of an MD-80 used for flight attendants. It is raised above a hole in the floor, where employees can practice evacuations. I need to find one of those for my home.

All through out the facility there was quite a bit of Allegiant spirit. Not only where many walls painted in Allegiant blue, but many desk areas were showing off holiday spirit with a decoration contest. Almost every area had decorations and one thrilled worker actually turned their cubicle into a ginger-bread house.

It is fun to imagine the folks sitting in the operation center while flying back home to Seattle, planning the aircraft’s flight and dealing deicing. I only wish they sold those tables they used as their front desk.


EDITOR-IN-CHIEF & FOUNDER - SEATTLE, WA. David has written, consulted, and presented on multiple topics relating to airlines and travel since 2008. He has been quoted and written for a number of news organizations, including BBC, CNN, NBC News, Bloomberg, and others. He is passionate about sharing the complexities, the benefits, and the fun stuff of the airline business. Email me:
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Jonathan Anderson

Why does the simulator have the same candy stripe down the side as Horizon Air?

Jonathon Nield

Did they tell you a little bit about their lean company culture? When I was there a few months ago they explained to me that they take the “Lean” approach so seriously that they are trying to cut down how much open space there is because its wasteful. Pretty awesome and hardcore business culture.

To visit any aircraft headquarters is really amazing experience, we can know the culture and and whole process of the aviation. I love to attend the sessions on Allegiant”s, they provides really a best facilities for that.

Just have to mention to the folks in Vegas how UNFRIENDLY your website is…I would love to ask you…to ask your spouse to use YOUR website to book a flight…I use american..United…I can book a flight in 10 mins…I truly spent 2 hrs trying to understanding your site..its unstable, non user friendly…and add_crazy….So I am willing to pay $180 more to book on American who knows how to handle the customer..NOT to mention that when I tried to contact your Call book via their help…SORRY WE MAY HAVE A 20 MIN BELAY…try 34 mins….Talk about being out of the loop/You folks must be spending to much time at the MGM….In the days of good customer service how can you survive….well that is still a question on the street….Keep your old planes..Keep your old business model….I will pay for good quality service..PS this note is being passed on to about 8000 fellow employees…Oh, by the way…when I did finally get through your mess of a web site ,to book our flight…”sorry we have just had a SUDDEN increase in fares… …To have your name associated with your a large airline is sad….

william F Hallinan

Had flight reservations for May 29th, and on the 22nd was diagnosed to have a major clot by the hospital and primary physician. After two days of attempting to contact Allegiant we were told that for death or medical there is no provision for a reschedule or reimbursement. Your death is no legitament reason for a cancellation. Agent did not even know who the CEO was for Allegiant. Never again would I recommend Allegiant Air. The phone does not get answered. The agents are not available at the airport unless a plane is at the gate. Even other airline agents started to laugh when we asked how do we contact Allegiant customer service. I hope their maintenance department is subcontracted because if they operated that as they do their customer service you are doomed.

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