Out in the aviation world, there are a few different people who always take the blame for anything airline-related. If you are inside the terminal, the customer service staff always take the brunt of any little problem. If it’s onboard the aircraft, the blame is given to the flight attendants. But if something happens to your checked baggage, then all the blame is placed squarely on the ramp agent (more commonly known as a “ramper”).
I was a ramp agent, and I can tell you right now that sometimes that blame should not come to me. Sure, there are times that they should take the blame, but not always. Working the ramp is not an easy job, and I am going to debunk a couple of myths that surround life under the wing.