Delta Air Lines likes to call itself the “the on-time machine.” Heck, they even filed for trademark protection of that term. Indeed, the airline does have a statistically high on-time performance and completion factor. But what happens when your flight is one of the minority that does get delayed? And what if I actually wanted it to be delayed? Weird, right?
Recently, I had to fly from San Jose (SJC) to New York City. San Jose is one of those oddball cities where the flights back to New York are lacking; just one non-stop exists, and it’s a redeye, which I won’t do. This meant I could get a little creative while booking. I settled on a one-hop journey through Salt Lake City, which would be my first visit to Utah.
During the booking process, the Delta website prompted me several times to upgrade to First Class. For $120, I would be upgraded on both legs of the trip, which isn’t such a bad deal considering I have paid nearly that much for Comfort+ domestically. I took the bait and selected my new seats, expecting to fly on a beat up ex-Northwest Airbus A319 and one of the older Boeing 737-800s with seatback entertainment screens.
The morning of my flight, I was minding my own business, watching TV in my hotel room when I suddenly got an email, text message, and app alert from Delta. Here we go, it’s the delay notification carpet bomb. My flight from San Jose to Salt Lake City was suddenly delayed three hours, meaning I wouldn’t have a chance at making the connecting flight (the last of the day) to New York. It was time to get creative if I wanted to get home.