This story was written by Steven Paduchak for AirlineReporter.com
As I sit in front of the podium just past airport security every weekend wearing my “Information” uniform, I watch as passengers make their way through; stopping by and looking at the monitors of all flight information, asking about what’s available to eat, where the lavatories are located, etc…
While I pursue my degree in Aviation Management, I take advantage of any opportunity possible to immense myself in the airport environment. What many people aren’t aware of today is that airports throughout the nation are city or county-owned. The airport represents the first essence of the city looking to bring in potential business.
As a result of this, airports have formed these volunteer-based initiatives in order to give off the best first impression and to ensure a positive experience. As I have observed the world of airport management the past few years through various experiences, I can say with certainty that customer service is vital to an airport and region’s economic success. People could sit down for days and talk about the poor customer service they get while traveling.