This story was written by Steven Paduchak forÂ AirlineReporter.com
As I sit in front of the podium just past airport security every weekend wearing my â€œInformationâ€ uniform, I watch as passengers make their way through; stopping by and looking at the monitors of all flight information, asking about whatâ€™s available to eat, where the lavatories are located, etcâ€¦
While I pursue my degree in Aviation Management, I take advantage of any opportunity possible to immense myself in the airport environment. What many people arenâ€™t aware of today is that airports throughout the nation are city or county-owned. The airport represents the first essence of the city looking to bring in potential business.
As a result of this, airports have formed these volunteer-based initiatives in order to give off the best first impression and to ensure a positive experience. As I have observed the world of airport management the past few years through various experiences, I can say with certainty that customer service is vital to an airport and regionâ€™s economic success. People could sit down for days and talk about the poor customer service they get while traveling.