Airline cabin -- where all the action happens. Pic by The Airline Blog

Airline cabin -- where all the action happens. Pic by The Airline Blog

The annual survey of frequent fliers conducted by Seatguru.com is out and it doesn’t look so great for some domestic airlines compared to their international counterparts. About 1,600 frequent travelers (most of whom fly 8 or more times per year) were asked to rate their airline experiences.

When a domestic airline actually serves a meal, it is rated among the lowest. Meals on United Airlines, US Airways, and American Airlines fared the worst. The best were Singapore, British Airways, Air France, and Continental Airlines (the only U.S. airline to make the top 4).

American, United, and US Airways are seen again on the bottom for comfort in economy class seats, while JetBlue made it to the top of the list.

Unfortunately for American, United, and US Airways they also topped the list for “rudest flight attendants” while Singapore and Southwest Airlines made top marks.

Matthew Daimler, founder of Seatguru.com stated, “Domestic airlines have been making strides in recent years to better compete with international airlines, but it is clear that they still have a ways to go in the eyes of fliers.”

Other interesting results:
* 13% of fliers say they have knowingly transported banned items through secuirty
* When asked which celebrities a person would want to sit next to, 56% said none
* 42% are willing to shell out 10% more for more legroom
* 26% think the front of the plane is the safest, 17% middle, and 6% the back.
* 17% of travelers self-medicate before a flight

Source: Seatguru.com

EDITOR-IN-CHIEF & FOUNDER - SEATTLE, WA. David has written, consulted, and presented on multiple topics relating to airlines and travel since 2008. He has been quoted and written for a number of news organizations, including BBC, CNN, NBC News, Bloomberg, and others. He is passionate about sharing the complexities, the benefits, and the fun stuff of the airline business. Email me: [email protected]

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1 Comment

On flight 7995 3/2 to Chicago in row 7 the seats were too small for good comfort.When the seats in the row in front of us were reclined,our tables could not be lowered.The next leg of my journey was to Houston on flight 125,in row22
where I realized what a great comfort the first leg had been!I sat so low in my seat that I could not move.I could not reach the airand we sat with our arms crossed most of the time.The staff was great.we never did get to know the people who rested in our lap most of the way.Our return trip was made on the 10th and to our pleasent supprise it was a little more comfortable,but our tables could not be lowered because of the seats on the row in front of us.

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