I have had the pleasure of checking out Lufthansa Technik (aka MRO – maintenance services) in both Frankfurt and more recently in Hamburg. I was curious about why they were starting operations in at Rafael Hernández Airport (BQN) in Puerto Rico, which is about two hours west of San Juan. The schedule for celebration included a concert on the evening […]
Back in August, we connected with some of the fine folks that have been working to prepare the first Boeing 727 for its last flight. At the time, they were painting the plane and it looked damn good. Although a new coat of paint will make the plane look slick, it doesn’t exactly get it airborne. What does? Engines, of course.
I heard that they took possession of a few Pratt & Whittney JT8D engines and I wanted to get an update on how things were going and also take a tour of the interior.
When the aircraft was donated to the Museum of Flight, it was almost fully restored to how it looked (inside and out), when it first flew for United Airlines. So, I headed to the Museum of Flight Restoration Center at Paine Field and see how things were progressing.
I am a big fan of Spirit Airlines. They offer some of the lowest fares and push to promote their a-la-carte-style pricing. Although it seems that many customers see them as the enemy and “extorting” people out of their money, I see them as a viable, cheap option to get from point A to point B. Are they going to be like riding in business class on a Qatar A380? No… not even close. But that is not what they are about, nor should that be the expectation flying them.
Last week, I posted a letter from a reader complaining about his experience with Spirit and my hope was that people would see him as ridiculous and defend the airline. Many did, but some I saw (via the story and social media) agreed with the passenger. That surprised me.
I reached out to Paul Berry, who is Spirit’s director of communications, advertising, and brand to see what he thought. Although I was just looking for a few lines, I was very impressed with how seriously he took this complaint; he gave a very thorough reply. Below, you can see how he breaks down each topic and gives a detailed description on how Spirit operates.
A few times per week, I get emails from upset passengers. The vast majority of these emails come across as entitled people who’ve had a bad experience, but think the world owes them — big. Many times I am cc’d with dozens of other media outlets, in hopes that one of us will create a story: “BREAKING […]