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Browsing Tag: ticketing

Flight 891 from Buffalo. This plane was delivered to Eastern Airlines on 11/30/1979 and transferred to Delta in 1991

Flight 891 from Buffalo. This plane was delivered to Eastern Airlines on 11/30/1979 and transferred to Delta in 1991

Although it is frustrating at times, I understand when airlines have had to send jobs overseas to help them survive.

Delta, in a rare showing, is now doing the opposite — and at a good time nonetheless! They are no longer outsourcing their reservation call center to India and will be moving the jobs back to the US.

There will still be call centers in Jamaica and South Africa, but staffing would most likely be reduced there as well in the future.

When Delta outsourced their call centers to India in 2002, they estimated saving $25million per year, which is nothing to sneeze at.

However, customers made it clear they weren’t happy with the service they received from the call centers in India. “The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback,” said Richard Anderson, Chief Executire of Delta Airlines.

I would imagine the number of reservation calls has greatly decreased since 2002, with most people choosing to reserve tickets online.

Source: AP Image: AV8NLVR

Scanning a cell phone

I  have always taken advantage of the e-check-in before it became something that everyone does. Now that everyone else is doing it, I want to feel more hip and technologically superior!

I might not have to wait very long. Delta, Continental and American Airlines are rolling out mobile ticketing, which allows travelers to have a barcode sent to their phone that can be scanned as a normal boarding pass.

Phones are sent an encrypted bar code with your normal flight information. TSA agents are able to scan these barcodes and verify you are authorized to move forward.

I look forward to using this technology soon and once ahead be one step above my fellow passengers!

Source: ajc.com Image: HowStuffWorks