You’ve really got to hand it to our friends over at Runway Girl Network. Earlier in the week, I read an article by Gavin Werbeloff that made me shout gleefully (something a lot more impolite than “YES! This man is correct! Give him cookies and accolades!”) I actually shouted it out loud and confused my wife.
Regardless, it sparked my creativity. I’m leading up to a point here- so do bear with me.
It seems to me that the industry gets obsessed with fads. I’m so old that the fad I was beginning to notice was going 10Y on 777s. The thing is, I never saw it as a move purely designed to increase unit revenue while decreasing unit cost. I always saw it as a way of psychological warfare directed at frequent flyers. As a professor drilled into my skull, it’s an airline’s duty to extract as much money from each customer as possible.
Frequent flyers often fly on someone else’s money – part of me honestly believes that making economy into an insufferable torture space was designed to increase premium revenues by inciting revolts within corporate middle-management to force the purchase of premium economy or higher fares. It never happened, but the results are the same. Economy cabins are denser and more miserable than ever.