Although it is frustrating at times, I understand when airlines have had to send jobs overseas to help them survive. Delta, in a rare showing, is now doing the opposite — and at a good time nonetheless! They are no longer outsourcing their reservation call center to India and will be moving the jobs back […]
If you read the main headlines of most new sources it seems the world might end soon with the Swine Flu outbreak. Although not as bad as the media hypes it, some are still concerned about travel. Because of this some airlines are waiving change fees for flights through Mexico. It is estimated that about […]
With prices going up and amenities going down, it shouldn’t be too surprising that complaints are going up. Airline complaints increased about 60% from 2006 to 2007. While the complaints increase, more and more companies are cutting call centers, outsourcing, and automating, increasing the distance from the customer to someone in the company who can […]
British Airways Flight 38 crashed in Heathrow Airport in London in January 2008. Luckily no one died and only 13 of the 136 aboard had minor injuries. The flight landed 1000 feet short of the runway due to lack of thrust to the engines, probably caused from ice in the fuel lines. Upon landing, the […]
Sometimes I come across stories that are somewhat interesting, but don’t know how to approach the subject and I end up moving on. This is one of those that I almost did, but I can’t help but making a post about it. Imagine for a moment you are on a flight from LA to Honolulu […]