EDITOR-IN-CHIEF & FOUNDER - SEATTLE, WA. David has written, consulted, and presented on multiple topics relating to airlines and travel since 2008. He has been quoted and written for a number of news organizations, including BBC, CNN, NBC News, Bloomberg, and others. He is passionate about sharing the complexities, the benefits, and the fun stuff of the airline business. Email me: david@airlinereporter.com
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If you read the main headlines of most new sources it seems the world might end soon with the Swine Flu outbreak. Although not as bad as the media hypes it, some are still concerned about travel. Because of this some airlines are waiving change fees for flights through Mexico. It is estimated that about […]
With prices going up and amenities going down, it shouldn’t be too surprising that complaints are going up. Airline complaints increased about 60% from 2006 to 2007. While the complaints increase, more and more companies are cutting call centers, outsourcing, and automating, increasing the distance from the customer to someone in the company who can […]
British Airways Flight 38 crashed in Heathrow Airport in London in January 2008. Luckily no one died and only 13 of the 136 aboard had minor injuries. The flight landed 1000 feet short of the runway due to lack of thrust to the engines, probably caused from ice in the fuel lines. Upon landing, the […]
Sometimes I come across stories that are somewhat interesting, but don’t know how to approach the subject and I end up moving on. This is one of those that I almost did, but I can’t help but making a post about it. Imagine for a moment you are on a flight from LA to Honolulu […]
If you were flying Northwest (recently merged with Delta) or Delta airlines at the end of march you might have found some of the flight attendants seemed a bit retro. No, I am not talking about giving you large free meals or free blankets and pillows, I am talking about the way they looked. To […]