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Alaska customer service agents Heidi Tokar (left) and Julie Bilbey (right), of Bethel, are dressed in a typical winter-weather gear for this remote area of Alaska.

Alaska customer service agents Heidi Tokar (left) and Julie Bilbey (right), of Bethel, are dressed in a typical winter-weather gear for this remote area of Alaska.

EDITOR-IN-CHIEF & FOUNDER - SEATTLE, WA. David has written, consulted, and presented on multiple topics relating to airlines and travel since 2008. He has been quoted and written for a number of news organizations, including BBC, CNN, NBC News, Bloomberg, and others. He is passionate about sharing the complexities, the benefits, and the fun stuff of the airline business. Email me: david@airlinereporter.com

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