On a recent flight from Seattle to Phoenix I did something that has become more common. My flight was delayed and I conversed with the airline via Twitter to see if there was anything I could do to make my now-25-minute connection. Had the airline not had a presence on Twitter, I could have been stranded. This was not a first though for me; I often deal with the airline social media teams to get situations handled, or to help with a booking. Social media and airlines seem to go hand-in-hand lately, but what airlines have the best social media presence?
October saw a selection of travel social media heavyweights all gathered for the 4th Annual SimpliFlying Social Media awards in Amsterdam. Over 37,000 votes were collected for the evening’s events to choose the winners.