Browsing Tag: ratings

Flight 891 from Buffalo. This plane was delivered to Eastern Airlines on 11/30/1979 and transferred to Delta in 1991

Flight 891 from Buffalo. This plane was delivered to Eastern Airlines on 11/30/1979 and transferred to Delta in 1991

Although it is frustrating at times, I understand when airlines have had to send jobs overseas to help them survive.

Delta, in a rare showing, is now doing the opposite — and at a good time nonetheless! They are no longer outsourcing their reservation call center to India and will be moving the jobs back to the US.

There will still be call centers in Jamaica and South Africa, but staffing would most likely be reduced there as well in the future.

When Delta outsourced their call centers to India in 2002, they estimated saving $25million per year, which is nothing to sneeze at.

However, customers made it clear they weren’t happy with the service they received from the call centers in India. “The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback,” said Richard Anderson, Chief Executire of Delta Airlines.

I would imagine the number of reservation calls has greatly decreased since 2002, with most people choosing to reserve tickets online.

Source: AP Image: AV8NLVR
Cabin of an airline -- keep it clean!

Cabin of an airline -- keep it clean!

I know I have been on certain airlines (I will keep them nameless) where there seems to be a constant dirty feel to them. Seats are stained, garbage in the seatback, and don’t even get me started with the bathrooms…

After United Airlines tied for last place in a JD Power and Associates survey for aircraft interiors they took a second look at their cleaning schedules.

It is not as simple as breaking out the 409 or some other cleaner, since many passengers will have allergies or some chemicals might interact negatively with the plane’s frame (and no one wants that).

Where United would only do deep cleans (shampooing and scrubbing) once every 6 to 18 months (kind of gross thinking of the number of people on the planes), now it is more about 30-days for domestic and about 15 days for international aircraft.

Source: MSNBC Image: carrib