Your typical airline headquarters and operations center is somewhere near aÂ major hubÂ airport, usually in some nondescript building with views that donâ€™t really inspire much of anything. United, however, couldnâ€™t be any further from the norm. Inside Chicagoâ€™s Willis Tower, once the tallest building in the world, the once largest airline in the world is managed by motivated individuals around the clock.
I have been to a few airline operation centers in the past, but never the control center of an airline quite as massive as United. Hundreds of people, across an entire floor of the Willis Tower, are dedicated to keeping United and United Express moving efficiently and safely, a task that is far from easy.