Our TAM Airbus A320 at Congonhas-São Paulo Airport
In Part 1 of my trip I talked about the process of getting to Brazil and went over the first day of the media trip. I had just spent my one and only night in Brazil, and was in the hotel lobby at 4:30am local time to start day two. Bring it!
At this point, I was definitely feeling the lack of sleep. I had used all the coffee packets in my hotel room. The first thing of the day was for us to head to Sao Paulo’s secondary airport, Congonhas-São Paulo Airport (CGH), which was only 15 minutes away from the hotel. Our destination? Leite Lopes Airport (RAO), then about an hour’s drive to TAM’s Museum and Maintenance facility (MRO).
This was exciting for me for a number of reasons. First off, just being able to see the Museum and MRO, of course. But also, this was going to be the first time that I had ever flown on a non-US domestic flight. It seemed weird to me and thinking about it at 5am, I thought that I might had missed a memory, but nope, this was the first time and something to check off the ol’ AvGeek to-do list.
CGH is a small airport. This made it easy to get checked in and to our gate. Originally the flight was to depart from a remote gate, meaning boarding from the tarmac (yay), but at the last minute, it was changed to a real gate (boo). TAM originally had us three journalists (me, Jason Rabinowitz and Cynthia Drescher) seated together. No good. Not that we don’t like each other (we actually get along quite lovely), however we each wanted out own window seats. Luckily the flight was not that booked and we made it happen.
Hanging out on a safety slide next to the TAM pool. Lots of funny jokes about pushing me in.
Who flies 15,000 miles to just spend one night in a foreign country? This guy!
I was recently invited to Sao Paulo to take a look a behind the scenes look at TAM Airlines’ operations. When invited, my first thought was, “hell yes,” but once seeing that I would be flying 15,000 miles for one night in Brazil, I felt that there might be some challenges (and lack of sleep). But was it worth it? I wasn’t sure at first. So, I decided to take you behind-the-scenes of the behind-the-scenes trip — what is it like to do a media trip in such a short amount of time.
Lots of miles, lots of things to do, not a lot of sleep – Image: GCMap.com
The media schedule was cram-packed of activities and not too much time to sleep. I would fly from Seattle to New York in economy (well, premium economy on the way home), then take the red-eye on TAM from New York’s JFK to São Paulo–Guarulhos International Airport, and then take another red eye back to the US. With such a short trip, this meant that I needed to do the best I could to rest when possible, keep hydrated, and heck, why not have some fun too.
When I take these media trips, I think most of my friends and family visualize me on the beach or next to a pool with a nice drink (probably one with an umbrella in it) and it is all wine and dine. These media trips are VERY different than that, but it doesn’t mean that I do not love them. Even though there is a lot of fun in doing them, I am on a job and doing work. Sometimes, that means pushing through when all my body wants to do is shut down. This trip put me to the test.
TAM Airlines’ flight training area – with pool
By now, I have been to a few airline flight attendant training facilities and I am always in awe with what is similar and what is different. What I liked most about TAM’s training facility was they let us get really hands-on with the experience. Not just learn about what their different training devices can do, but we got to experience them first-hand.
The outside of TAM’s training facility, located in Sao Paulo
Although visiting an airline’s training facility can be quite fun for a visitor, there is no question that the facility is designed to train flight attendants on how to save lives.
Everytime I go to one of these facilities, I am reminded how flight attendants have complex jobs. Many see them as glorified waiters and waitresses, but they are anything but.
My only regret for this trip — I didn’t bring my bathing suit for the pool!
The different uniform choices in the TAM uniform shop
One large task of an airline is to make sure that all their employees are dressed properly. Typically, each position within an airline will have a different dress code. From the fancy outfits that flight attendants often wear to the more mundane look of those who work behind the scenes and away from passengers. They each have their purpose and it is quite the feat to make sure that every employee has a proper uniform.
The uniform shop is a three-story facility with an employee lounge on the first floor
TAM Airlines has a specialty uniform shop, located in Sao Paulo, where all 22,000 employees can go and pick up their uniforms. The process is quite the task.
The facility is unique in that not only do employees come in person, but the airline wants the uniform process to be a part of their culture. I was excited to see what it was all about — I had never seen a shop quite like it.