Ryanair Going Crazy Again, Leaving Passengers Stranded

Sunset view looking at a Ryanair winglet over the Canary Islands

Sunset view looking at a Ryanair winglet over the Canary Islands

If you read the blog often you know I have a fascination with Ryanair. Well I think most people who follow the airline industry have a fascination with Ryanair. As American travelers complain about fees, yet still pay them, I think Ryanair might show a glimpse of the future if passengers keep demanding the lowest price possible. Ryanair is known for their cheap prices, tons of fees and a total lack of customer service.

Recently Ryanair showed their customer service skills by stranding passengers at the wrong destination.

Eager passengers were on a flight from the UK to Lanzarote in the Canary Islands when it was diverted to Fuerteventura (about 30 miles away) due to weather. Even though airlines have no legal obligations to pay for costs related to weather, most make accommodations for customers in this situation due to this thing called “customer service.”

Instead, Ryanair booted off the passengers, fueled up and took off, leaving passengers on their own. Since there was no staff at the airport, there was little chance to get help. Of course, they could have tried to fight it out on the phone, but  Ryanair charges by the minute to talk to a customer service representative.

Do I feel bad for these travelers? A little bit, I mean they lost a day of their vacation, had to get a hotel room, but flying on Ryanair is always a gamble. The old saying “you get what you pay for,” is quite accurate with Ryanair.

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Image: GanMed64

My Six Favorite Airline Reporter Blogs of the Year

Me, in the engine of a Boeing 777 at the Future of Flight

Me, in the engine of a Boeing 777 at the Future of Flight

This year has been amazing. 2009 brought some interesting blogs, a name change, syndication with the Seattle PI, coverage from multiple media outlets, some wonderful friends in aviation, travel around the country and much more.

I started this blog about a year and a half ago just to share my passion of commercial aviation with others. I started with only a few readers and now have thousands everyday. I have enjoyed the wonderful comments on my blog, syndication, and of course Twitter.

Looking back, in January 2009 I only wrote three blogs for the whole month and now, I work very hard trying to get one up daily. The task is not easy; I work a full-time job, own a house, have a wonderful girlfriend, and try to keep a decent social life. But I love following the airline industry and it seems some of you enjoy my perspective, so it motivates me to keep it up!

Next year is already looking great. I am currently working with a few airlines on some pretty cool projects I plan to take on early next year. I will also have a close relationship with the Future of Flight which has already inspired some of my blogs and allowed me to have VIP viewing of the Boeing 787 first flight. I also ask you, my readers, to think of interesting blogs you would like to see!

Now, to my top Airline Reporter blogs of this year. It was hard to choose just five of my favorite blogs, so I changed it to my top six (hey, this is my blog, I can do what I want :) ). They might not have been the most read, but they are special to me for different reasons. Here they are in no particular order and why they are my favorite:

#1 AirTran’s Big News (part 4): Every AirTran Airways plane will get Wi-Fi

Back in May 2009 I was invited by AirTran to fly from Seattle to Baltimore to go on their special Wi-Fi media flight. This was still at a time where being an aviation blogger was new, I didn’t have a solid direction my blog was going and I had never had an experience like this previously. This event really opened my eyes to the potential of my blog. I was lucky enough to meet Benet Wilson with Aviation Weekly, Ben Mutzabaugh with USA Today, Joe Sharky aviation legend, and many others who are very inspiring writers.  The trip really started me thinking big and motivated me to aspire for bigger and original blogs.

#2 Pics and Video of Boeing 787 Dreamliner’s First Flight

What can I say about this? Being there in person on the Strato Deck at the Future of Flight, seeing the Boeing 787 take flight for the first time was absolutely amazing. 10 years from now, I am certain this post will make my “Top 5 blogs in the last 10 years.” Seeing this gorgeous plane lift off, while Boeing employees cheered them on, I felt so lucky to be there. I also got to meet the famous Flight Blogger Jon Ostrower to boot!

#3 Row 13: Why some airlines have it and others do not

I have wondered about row 13 for over 15 years. When I started to think about writing a blog on it in May, it took me five months to complete the write up (and posted it on Friday the 13th). When I started the research, I had no idea where it would lead me. Some airlines had no row 13 because of luck, another because of a canceled Boeing order. It was neat to make connections with many airlines and the fine folks at SeatGuru.com during my research.

#4 Mom Tells How Flying Used To Be

It is awesome that my mom has written a few blogs for me.  This one was my favorite where she took a look back at what flying used to be like. She didn’t just blame the airlines for treating people like cattle, but realizes that airlines have just been meeting passenger demand for cheaper flying.  Her story got put on the front page of the Seattle PI and got quite a bit of attention (something I was a little jealous about). People have really enjoyed reading her blogs and she is working on a few more for 2010!

#5 Putting Alaska Airlines 25 Minute Bag Guarantee to the Test

This one was just fun. I had just bought a car that was in Phoenix and a friend and I were flying down on Alaska Airlines to drive it back to Seattle (it was a great trip). I had just read that Alaska  started charging for checked bags, but was giving passengers a guarantee — your checked bag will be at baggage claim 25min or less after the plane reaches the gate or you get a $25 discount on a future flight or 2500 bonus miles. This was a  genius idea and I knew I wanted to cover it! It was perfect timing, since I already had booked my ticket on Alaska and I could put them to the test. I started my timer right as the plane stopped at the gate. It took us 15min 18sec to get from row 26 on the plane to baggage claim and the bag was already on the carousel. Good job Alaska Airlines! When I wrote the blog, they were planning to end the promotion at the end of the year, but since it has gone so well, they are extending it until at least July 31, 2010.

#6 Blogging on Ryanair

Ok, this is kind of cheating because it is not just one blog, but I just love blogging about Ryanair. I know that Ryanair says crazy stuff to get free media attention, but heck, I see it as win-win situation. In July I also gave out my “More Crazy Than Ryanair” medal (which I have more recently changed to “Crazier Than Ryanair”). Oddly I haven’t been able to give it out much since few airlines are crazier than Ryanair. I truly hope they can keep up the good (and crazy) times in 2010.

I wish everyone a wonderful and safe New Year!

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Merry Christmas (if that is your thing)

Keeping with my Ryanair holiday love, I am going to share some xmas liveries from Ryanair of the past:

Ryanair Boeing 737-200 with a nice big bow and Santa on the tail.

Ryanair Boeing 737-200 with a nice big bow and Santa on the tail.

Ryanair always loves making waves. Hitting Santa will do it.

Ryanair always loves making waves. Hitting Santa will do it.

Santa's face on the nose of a Ryanair Boeing 737-200

Santa's face on the nose of a Ryanair Boeing 737-200

No matter if you celebrate Christmas, or whatever, I wish you the best travels and just Happy December 25th! Click on the pictures for where I found them.

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Ryanair Backs Out of Buying Boeing 737’s (or are they?)

CEO Michael O'Leary really loves those Boeing 737's

CEO Michael O'Leary really loves those Boeing 737's

Ryanair has announced they are breaking off negotiations with Boeing over purchasing 200 737-800’s. In early November I talked about how Ryanair was threatening to stop growth from not being able to reach an agreement with Boeing. The CEO of Ryanair, Michael O’Leary said the airline did come to an agreement, but Boeing is “unwilling to incorporate some other terms and conditions from our existing agreement into this new aircraft order,” O’Leary says. Of course O’Leary won’t elaborate what those details were.

Is this a real threat? I don’t think so. First off Ryanair already has a fleet of over 200 Boeing 737-800’s and is still planning on receiving over 100 more over the next three years. There is no way they are going to add another aircraft type or convert their entire fleet to Airbus. O’Leary also said he might be willing to re-open negotiations next year. Well, next year starts in about two weeks.

Ryanair is one of the fastest growing airlines in the world and it wants to continue its growth.  Going after Aer Lingus isn’t working out so hot for them, so they need more planes. I am sure Boeing knows this and isn’t going to let Ryanair bully them around. Boeing already has 152 orders for the Boeing 737 and has delivered 336 so far this year. Yes, another 200 would surely be a good thing but it is not like Boeing needs the orders to keep the 737 rolling.

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Source: KING5

HAPPY THANKSGIVING!

I love making fun of Rynair, because they are a bunch of Turkeys!

I love making fun of Rynair, because they are a bunch of Turkeys!

Happy Thanksgiving to everyone. I hope everything had safe and uneventful holiday travel and that you are having a better meal than this United Airlines turkey sandwich!

I might be in a food coma this weekend, so no promises of a bunch of big blogs :)

Orig Image: shadowsonclouds