Around the World

Miles flown for stories
2014: 228,152
2013: 330,818

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Like Airplanes? Like the Internet? All Access at Gogo

Inside the gogo Network Operations Center - Photo: Blaine Nickeson | AirlineReporter

Inside the Gogo Network Operations Center – Photo: Blaine Nickeson | AirlineReporter

As a frequent flier, the novelty of in-flight internet has (mostly) worn off for me.  After a full day of presentations, tours, and demonstrations at Gogo, I can promise you that I’ll never take it for granted again.  Gogo invited me as part of a group of journalists from both the travel and tech sectors to take part in a day-long “all access” event at their headquarters, near Chicago O’Hare airport.

gogo's "Social Media Command Center" - Photo: Blaine Nickeson | AirlineReporter

Gogo’s “Social Media Command Center” – Photo: Blaine Nickeson | AirlineReporter

Gogo is the largest provider of in-flight connectivity, with over 2,000 commercial planes equipped and 6,000 business jets. Originally known as Aircell (and a lot of equipment I saw still had that name on it), the company was founded in 1991 to provide in-flight telephone access. In 2008, Gogo launched in-flight broadband on their first commercial flight, and our lives as fliers has never been the same.

Continue reading Like Airplanes? Like the Internet? All Access at Gogo

VOTE! Which Airlines are the Best?

Is there a favorite aspect of the passenger experience you like the most? Share!

Is there an aspect of the passenger experience you like the most? Share!

As I am sure many of you know, not all airlines are created equally. Some airlines are about getting you from point A to B with little fanfare, while others spend a great amount of time (and money) to make sure you arrive happy.

If only there were a way to celebrate those airlines who you feel were the best — OH, THERE IS! You can have your voice heard through the Passenger Choice Awards, presented by APEX.

Their quick, 10-minute survey gives you, the passenger, a voice in which airlines deserve to be rewarded for high-end service and amenities. The survey covers the entire passenger experience from the ticket purchase to picking up your bag at baggage claim. The survey allows you to hone in on one great customer service experience you had or you can take some time and share multiple experiences.

Food is a big part of the airline experience.

Food is a big part of the airline experience

After the votes are tallied, the winners will be announced at the APEX Expo in mid-September. Plus, many of the airlines on the survey will receive the data; this, of course, meaning that not only can you reward airlines for a job well done, but you might help them improve their service.

The Airline Passenger Experience Association (APEX) is a group of airlines, suppliers and related companies with the task of improving the passenger experience. They keep up with news, trends, and conduct surveys like these to keep up with what is going on with the passenger experience.

You can easily keep up with the awards by following @theAPEXassoc and @PassengerChoice on Twitter.

GO AND SUBMIT YOUR OPINIONS ON AIRLINES NOW! 

Make sure to vote soon. On June 30th, the polls will close and APEX will start to process the results.

NOTE: This is a sponsored post, yet the opinions are our own.

More Qatar Airways A380 Info Revealed

Qatar Airways’ first A380 took off from Toulouse on its maiden flight to Hamburg where the aircraft will be fitted with its cabin before being painted. Image: Airbus.

Qatar Airways’ first A380 took off on its maiden flight to Hamburg, where the aircraft is being readied for delivery to QR.

Qatar Airways has now set the date for their inaugural service for the newest aircraft in the fleet, the Airbus A380.  Qatar has previously been very tight-lipped about their newest aircraft, giving just small glimpses of the on-board environment or a tease of their intended destinations (London & Paris).  When they released information on the first class seats at the ITB event in Berlin in March, this was our first glimpse into the gulf carrier’s plans for the whale jet.

Continue reading More Qatar Airways A380 Info Revealed

IMAGES: Qatar Airways Unveils its New Airbus A380 First Class

Qatar Airways new A380 First Class. Photo - Qatar Airways

Qatar Airways new A380 First Class – Photo: Qatar Airways

This week, Qatar Aiways unveiled what their new First Class product on the Airbus A380 will look like and it is impressive.

There are some immediate things that jump out and excite me beyond the hard statistics. The colors and branding fit right in with the overall Qatar Airways color palette. Many airlines, to their detriment, completely lose all branding in their premium cabin and begin to focus on creating an atmosphere that attempts to soothe the passenger away.

Qatar Airways’ first A380 took off from Toulouse on its maiden flight to Hamburg where the aircraft will be fitted with its cabin before being painted. Image: Airbus.

Qatar Airways’ first A380 before being fully painted – Photo: Airbus

There are some airlines that even make their premium cabins look like hospitals covered in billboards… but I won’t mention names.  It looks as if Qatar Airways has decided to create an elegant, welcoming living room-like atmosphere without losing their identity as an airline inside. As an aircraft interiors geek, I find this exciting.

Continue reading IMAGES: Qatar Airways Unveils its New Airbus A380 First Class

What is Delta Air Lines Up To? The Good, Bad & Ugly

Delta unveils special "Spirit of Seattle" livery on a Boeing 737 in Seattle. Image: Delta.

Delta unveils special “Spirit of Seattle” livery on a Boeing 737 in Seattle – Photo: Delta

There has been a lot of talk over the last few months about Delta Air Lines.  They have been doing many good and smart changes, a few not so good things, and some crazy things that makes me wonder what the heck is going on. I wanted to take a look at the last few month (and maybe a bit beyond) to try and figure out what Delta has been up to.

If you wind the clock back a few months, what Delta was up to seemed to make a bit more sense than they do now.  Expanding their west coast presence was a good thing.  Turning the Los Angeles to San Francisco route into the equivalent of the Delta Shuttle on the west coast was smart.  Adding more services to Seattle to turn it in to a new focus city is good as well, but also a little crazy.  Why crazy? Well, Delta is partners with Alaska Airlines and it seems the two of them have decided to publicly show their competitive side, while still trying to be “friendly” towards frequent fliers.

Continue reading What is Delta Air Lines Up To? The Good, Bad & Ugly