WiFi is becoming common, but doesn’t mean it isn’t complex – Photo: Jason Rabinowitz
A few weeks ago, Gizmodo ran an article claiming to rank and explain every major U.S. carrier’s WiFi system. At Routehappy, a big part of my job is to do exactly that. I need to know exactly what WiFi system is installed on every airline fleet and subfleet in the world, how it performs, what its limitations are, and how it ranks in the overall ecosystem. When I read through this article, I couldn’t help but notice it contained a few errors.
It’s a very complicated ecosystem, but not so complicated that it can’t be figured out. While the article does a great job of explaining how in-flight WiFi works and the technology behind it, I felt it was necessary to clear up which airlines currently offer what systems. Gizmodo’s 1-9 ranking is unchanged.
Below are excerpts from the original Gizmodo article, with my comments added under each.
Continue reading In-Flight WiFi: So Complicated. Very Satellites. Much Dollars. Wow.
Updating the gate area means seating that can be enjoyed by everyone – Photo: United
On my recent trip to Chicago with United to experience their new United Club cuisine, we were shown something that the airline had been working on. Something that would have been obvious to so many, but that not so much to others. United has been working on many different ways to improve their boarding experience.
We have all had a bad boarding experience. A delayed flight, people massing at the gates (gate lice), no order at all, bad communication, and confusion. Airlines all board aircraft in different fashions, and each airline has someone (or a team) of people, who are consistently re-evaluating how the boarding process can efficient. Some new methods work well, others are silently stopped and never spoken about again.
But what is sometimes forgotten about in the boarding process is what that gate area looks like, how it is handled, and how passengers actually feel about it. United has decided to take a look at all of these factors and decided on trying a new boarding experience — one where even passengers had some role in the decision-making process.
Continue reading United Airlines is Updating Their Gate Experience
Hawaiian Airlines is streamlining their 717 cabins – Photo: Hawaiian Airlines
Hawaiian Airlines is now the second-largest operator of Boeing 717s in the world — with a fleet of 18 (tied with QantasLink — Delta is number one). Even though it is a smaller fleet, the airline operates five different configurations of the aircraft type, which they use to fly inter-island.
To simplify, the airline has decided to standardize each aircraft with 128 new seats and also update some of the design elements of the cabin.
“These new, modern design elements rejuvenate the interiors of our Boeing 717s while allowing us to deliver a consistent onboard experience for our guests,” said Peter Ingram, chief commercial officer for Hawaiian Airlines.
Continue reading Hawaiian Airlines Revitalizes Their Boeing 717 Fleet
Delta has partnered with Starbucks as their new coffee provider – Photo: Starbucks
I will be the first to admit (and I have) that I am a coffee addict. So to surprise no one, I am talking about something close to my heart, and my stomach. Coffee on-board a flight (or while waiting for one) is a big thing, not only to me, but to so many other travelers.
The Delta 737 called “The Spirit of Seattle” seen from the air – Photo: Bernie Leighton | AirlineReporter
Airlines are not known to have the world’s best coffee. Heck, some might even call it plain awful. An airline’s choice of coffee can be an important one, not only to keep the passengers happy but also for their budgets. More and more airlines are taking their choice of coffee quite seriously and I decided to hold the cream and sugar and dive on in.
Continue reading Starbucks, Dunkin, & Lift – Oh My! Coffee Keeps Passengers Going