Browsing Tag: LAX

LAN's Boeing 767 sits at Santiago.

LAN’s Boeing 767 sits at Santiago.

LAN AIRLINES PREMIUM BUSINESS CLASS REVIEW BASICS:

Airline: LAN Airlines
Aircraft: Boeing 767-300ER
Departed:  Comodoro Arturo Merino Benà­tez International Airport (SCL)
Arrived: Los Angeles International Airport (LAX)
Stops: Jorge Chávez International Airport (LIM)
Class: Premium Business Class
Seat: 4L (right window), missing one window
Length: 13.5 hours

Cheers: A long flight made easy with LAN’s product.
Jeers: Lima is on my naughty list… first impressions count.
Bottom Line: A great product, but it is hard to fly on a Boeing 767 after flying on a 787.

My home for 12.5 hours - the other hour was spent in the Lima airport.

My home for 12.5 hours – the other hour was spent in the Lima airport. Too bad I was missing a window.

LAN AIRLINES PREMIUM BUSINESS CLASS FULL REVIEW:

I was excited to compare LAN’s Business Class configuration during my flight from Santiago back home to Seattle.  Only a few days earlier, I had flown down on LAN’s first Boeing 787 Dreamliner non-stop from Everett, WA. It was an impressive flight, and I was awestruck by the new 787’s atmosphere. I was looking forward to checking out LAN’s older product on the flight back home, to see how it measured up. (note: LAN paid for my trip to Santiago and flight back home to cover their 787 delivery).

A Boeing 767-300ER would carry me from Santiago to Lima, and on to LAX.  (I had to catch an Alaska Airlines flight back home to Seattle). My schedule had me reach SCL about five hours before my flight was scheduled to depart. No problem — my premium ticket gave me access to the LAN lounge which includes complimentary food, beverages, and even shower facilities.

The time flew right on by (pun intended), and soon it was time to board the aircraft. I knew the product on the 767 was not going to be as new or modern as the 787, but I was quite delighted with what I found. The Premium Business Class is in a 2-2-2 layout, and I went for a window seat. I ended up with a vacant seat next to me ’“ I felt like I had almost unlimited space, a sensation unheard of in current-day air travel.

While everyone settled in, flight attendants came around asking if I wanted anything to drink, which is pretty standard. The lead flight attendant also went around to each customer, introduced himself, and shook everyone’s hand. This was new which I’d never seen before and I was quite impressed.

I’d never before seen Lima, so I decided to stay awake during the first leg, holding sleep off until the second leg into LAX. I didn’t think it would be easy since I was pretty tired , but I had more than enough to keep me entertained.

The food was fresh, colorful, tasty and filling on my LAN flight.

The food was fresh, colorful, tasty and filling on my LAN flight.

The in-flight entertainment system was a bit slow and cumbersome, but it did what it needed to do ’“ it kept me entertained. The controller lived on the side of the seat, which meant I would accidentally hit it with my leg and stop my movie a few times. I’ve experienced this with other airlines, but here I could at least get the movie to easily resume where I left it. Other comparable systems from this era required me to fast forward. I solved the issue by simply pulling out the remote and letting it dangle so I wouldn’t hit it (keep it classy people).

Initially I was pretty excited about idea of stopping in Lima. I’d never been there and figured it would be a unique FourSquare check-in. I imagined we would land and those stopping at Lima would depart while those of us going to LAX would stay on. Sigh… no, it cannot be that easy.

We were told that we would have to de-plane and re-board. Okay, sure… it is 2:00am Chilean time and midnight in Lima, but I can play this game. The problem was, we didn’t just de-plane and wait at the gate area. We had to go through customs and be re-scanned – sweet.

I suggest using the pre-set buttons. I had a hard time manually getting the seat to do what I wanted it to.

I suggest using the pre-set buttons. I had a hard time manually getting the seat to do what I wanted it to.

Yeah, I am used to the process. Ask me why am I was in Chile and how long I was there. Now take out my laptop and put my bag in the scanner. The security person saw something in my bag they didn’t like and wanted to do a hand search. Sure, go ahead.

As they started going through my bag, I had difficulty getting through the metal detector. I am not a travel newbie and knew I had no metal on me, but it kept going off. After a nice little pat down, it turns out that my chip in my Passport was setting it off. They apparently have those detectors turned all the way up.

Back to my bag. The agent searches through and takes out my cork screw, while giving me a dirty look and shaking their head like it was a big knife or something. Okay, fine, take my cork screw that I have flown around the world with me.

I was a bit annoyed with the Lima security, but figured it was all over when I got to the gate. Guess what? Before we could re-board, all of our bags were hand-searched again. This time they took my nail clippers…really? Again, I have flown all over the world with nail clippers, but sure, at this point I just wanted to get back on the plane.

It takes quite a bit to get me annoyed when dealing with airlines or airports, but this did it. And when I am annoyed, it means that your standard passengers are super annoyed and upset — and oh boy were they.

Many left the plane in good spirits, but those returning were not happy. Not a great first impression Lima, might want to think about having a little better customer service, because I am in no hurry to visit again.

LAN's 767 In-Flight Entertainment product is not as slick as the 787's, but not too shabby compared to other airlines.

LAN’s 767 In-Flight Entertainment product is not as slick as the 787’s, but not too shabby compared to other airlines.

This experience was not LAN’s fault; they have no control over what happens when they land at Lima. “When we have a stop-over in Lima, the government dictates whether or not our passengers are going to have to deplane and go through customs, or just deplane and then get back on the same plane for departure,” LAN spokesperson Megan Kat Williams told AirlineReporter.com. “We realize that this can be a huge inconvenience for our passengers, but we usually do not have much notice as to what they are going to require us to do.”

I was happy to get back on the plane. I was planning to get some rest, but was almost done with a movie that I wanted to finish while we took off. Argh! Even though I had the same seat, the system must had been re-started, because I had to fast forward. Normally not a big deal, but I was pretty grumpy after my experience with Lima.

After takeoff, I finished my movie and it was time for sleep. The seats fold flat and do their job well. I slept for six hours but, I have to admit, it wasn’t super comfy. If LAN would let passengers have a padded cover to put on top of the seat before going to sleep, it would make a huge improvement.

I think that LAN provides a great business class product on their Boeing 767 and upgrading to the 787 is only better. I only wish there was no need to make a stop in Lima.

ADDITIONAL LAN 767 PHOTOS:
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I have almost  gotten over my addiction with Gangnam Style (don’t judge me), sung by South Korean author Psy. It does not help when SpeedbirdHD recently posted a video highlighting Korean Air flights to/from Los Angeles International Airport (LAX) to the song Gangnam Style. Two of my favorite things combined, equals I want to share. The video shows Korean Air’s Airbus A380, A330, Boeing 747-400 and 777-300ER at LAX.

Even if you are sick and tired of the song, hit mute or put on your own tunes and watch this video.

Virgin America, Breanna Jewel, sits at LAX after arriving.

Virgin America, Breanna Jewel, sits at LAX after arriving.

VIRGIN AMERICA FIRST CLASS REVIEW BASICS:

Airline: Virgin America
Aircraft: Airbus A320 (named Breanna Jewel)
Departed:  Seattle-Tacoma International Airport (SEA)
Arrived: Los Angeles International Airport (LAX)
Stops: None
Class: First Class
Seat: 1A
Length: 2.75hrs

Cheers: Best domestic first class product, hands down.
Jeers: Please wash your windows.
Bottom Line: You get what you pay for and you shouldn’t feel bad paying for this.

Virgin America's first class seats are spacious and colorful.

Virgin America’s first class seats are spacious and colorful.

FULL VIRGIN AMERICA FIRST CLASS REVIEW

It has been a while since I have done a review on Virgin America and when I recently flew from SEA to LAX for #Dorkfest, I decided it was time for another review.  I have flown Virgin America quite a few times, but always at the back of the (air) bus. I was hoping to review their premium product; First Class and luckily I made it work out. (Note: I paid for an economy ticket and was upgraded one-way by the airline to do the review).

Having a premium ticket gave me access to use the TSA priority line at SEA. My flight was leaving at 7:10am on a Saturday, so the priority line only saved me about a minute.

After getting through security with a first class ticket, do not expect lounge access. There is no lounge for Virgin America passengers in Seattle and lounges in New York, San Fransisco and Washington DC will cost you from $35-$75 to enter, even with a full fare first class ticket.

Have to love the Starbucks coffee sitting on the tray table in the Virgin America flight deck.

Have to love the Starbucks coffee sitting on the tray table in the Virgin America flight deck.

I was running a bit late and missed the first class priority boarding period. When doing a review, I prefer to board as soon as possible (or get pre-boarding access), but luckily the front cabin was still empty when I entered the A320.

It never gets old boarding a Virgin America flight. Where most other airlines welcome you with white lighting (snoozers), Virgin America gives you a pink and purple feast for the eyes.

Hunting down my seat, 1A, was not too difficult. After taking some photos and settling down I watched as the front flight attendant, Justin, was interacting with the kids boarding the plane. One was dressed as a superhero (seriously rad) and he was invited into the flight deck, but wasn’t having it (even super heroes have bad days I guess).

Every other child that boarded was given a similar invite, which most agreed. Well heck… I finally asked if adult-kids can go see the flight deck as well and I was more than welcome to do so. I have found that Virgin America is pretty welcoming to pre-taxi flight deck visits, which many other airlines are reluctant or just do not allow it.

After the kid in me got to check out the front of the plane, I was back to enjoying my pre-flight drink (coffee) and see what my seat has to offer.

If you love purple, you will love Virgin America first class.

If you love purple, you will love Virgin America first class. I had to take pretty photos inside the cabin, since taking photos of the outside weren’t happening.

The safety video, which features Richard Branson’s voice, has been playing for a while now, but I haven’t quite gotten sick of it yet. However, I wasn’t able to watch it on this leg of the flight. Those in first class can hear the video, but a flight attendant shows the safety features, since the TVs remain in the armrest.

My biggest problem with the entire flight were the windows being filthy. Not a huge deal for your average traveler, but one that needs (okay, maybe wants, but it feels like a need most times) to take photos out the window. The pain became much worse when our flight flew right by Mount Rainier and out of about 30 photos taken, none of them turned out remotely decent. At least there were great things to distract me inside the aircraft.

No matter what cabin you fly in, passengers get access to free satellite TV, games, ability to order food from the screen and some of the other things that make RED awesome. The bonus of being up front is all the on-demand tv and movies are included in the price of the ticket.

Probably the best banana bread I have had. How did they keep it so moist?

Probably the best banana bread I have had. How did they keep it so moist?

Talking about free; you also get free drinks and food. And we aren’t talking about a meal in a box food here, we are talking real food — the best I have had domestically.

For breakfast, I decided on the steel-cut oats (not sure what that means) and American breakfast: “Chilled steel-cuts oats tossed with oranges, apples, maple, walnuts, dried cranberries  cherries, currants, and creamy yogurt, topped with multigrain granola, raspberries, and blackberries. Served along cage-free scrambled eggs finished with chives and cream cheese, accompanied by cheddar hash browns, apple and chicken sausage, roasted tomato, grilled green onion and mini French toast filled with vanilla and orange cream.” Dang, that is impressive — remember this is on a flight from Seattle to Los Angeles.

They even had Glenlivet 12 year old scotch, which is rare to even find on an international business class flight. Only if it was later in the day, I would have enjoyed it, but some OJ and coffee sufficed.

It is hard to remember this is a domestic product. Sure, the seats do not fold flat, but they get quite comfy.

It is hard to remember this is a domestic product. Sure, the seats do not fold flat, but they get quite comfy.

If you want to guarantee a seat up in the front, make sure you purchase your first class ticket well in advance. If you are willing to take the risk, you have the ability to grab an upgrade for pretty cheap.

Elevate Gold Members are eligible to purchase First Class upgrades for themselves and a travel companion from 24 hours before departure. Elevate Silver Members are eligible to purchase First Class upgrades for themselves and a travel companion from 12 hours before departure.  All other Elevate Members and other guests are able to purchase upgrades to First Class from 6 hours before departure. For a short-haul flight (like SEA-LAX) you can get a economy to first class upgrade for $79 each way. That goes up to $139 for medium haul and all the way up to $299 for long haul.

I have had no problem stating that I feel Virgin America has the best domestic economy product and I am happy to say the same about their First Class product. I am not one that has a ton of money to throw around, but I would feel okay spending the extra money for this product.

ADDITIONAL VIRGIN AMERICA FIRST CLASS PHOTOS:
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