Around the World

Miles flown for stories
2014: 201,532
2013: 330,818

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When a Good Product Gets Dinged By Misses In Customer Service

My Comfort Class seat on my Turkish Airlines Boeing 777-300ER

My Comfort Class seat on my Turkish Airlines Boeing 777-300ER out of LAX

Introduction

When I first saw I was booked in Comfort Class on Turkish Airlines, I wasn’t sure what to expect.  I knew it was a premium economy product, but that could mean anything from a few inches of extra leg room to having an almost-business-class experience.

Being able to check out the product during my recent flights to and from Los Angeles to Istanbul, I was impressed overall by my whole experience.  I enjoyed the comfortable seat, my amenities, the delicious food, and the access to the in-flight entertainment (IFE) system. However, I felt let down by the service that I received during certain points of my trip, which left me wanting a bit more.

Turkish Airlines' Boeing 777-300ER sitting at Istanbul

Turkish Airlines’ Boeing 777-300ER sitting at Istanbul

It was nothing that horrible, but just added up enough to make me disappointed overall about the experience. I think some of the things could easily be avoided or changed to make the passenger experience a bit better, and make people who feel like they shelled out some additional money for a premium product feel a bit more special.

One of the main reasons that I was flown to Istanbul was to work with Turkish to help them look into the future of their business – and part of that was related to customer service. I am grateful to work with an airline wanting to learn, and I hope that they are listening.

Continue reading When a Good Product Gets Dinged By Misses In Customer Service

VIDEO: Saudia Airlines Starts Service Between Riyadh & Los Angeles

What better way to start a new flight to Los Angeles International Airport (LAX) than with a video from SpeedbirdHD?

On March 31st, Saudi Arabian Airlines (aka Saudia) started service between Riyadh and LAX using a Boeing 777-300ER. The aircraft, which was only five months old, is configured with 24 seats in First Class, 36 in Business, and 245 in Guest Class (aka economy).

The flight will operate three times per week on Monday, Thursday, and Saturday. The flight will originate in Riyadh (RUH) with a stop over in Jeddah (JED) before continuing to LAX.

“Saudia’s inaugural flight to Los Angeles is a manifestation of our continued efforts to expand our global reach to better service our valued customers,” according to Chief Executive Officer and Director General Designate, Mr. Abdulaziz Alhazmi. “The services to LAX, following our launch to Toronto, Canada in October last year and the resumption of our flights to Manchester, UK, are just some of the components of this initiative to claim our rightful place among the world`s leading carriers.”

LAX is already a melting pot of different airline liveries, but it is always great to add another.

Video: 2013 Year Review of Beautiful Airliners at LAX

We have shared quite a few amazing videos from SpeedBirdHD and this one does a nice wrap up of the many things seen at Los Angeles International Airport (LAX) over the last year.  It is a little longer at 34 minutes, but for sure worth watching. Enjoy!

Fallen Soldier Saluted by Alaska Airlines and LAX

The LAX fire department gives our flight with a fallen soldier a water cannon  salute. Photo: David Parker Brown / AirlineReporter.com

The LAX Fire Department gives our flight with a fallen soldier a water cannon salute – Photo: David Parker Brown | Airline Reporter

The thought of a fallen soldier coming home to their family is not easy, but a reality of the world that we live in. I have previously taken a look at how Alaska Airlines professionally handles when they are transporting a fallen soldier, but recently I got to view first-hand not only how the airline, but also Los Angeles International Airport (LAX), treats heroes with the respect they deserve.

On January 15th, I was on a flight from my home town of Seattle (SEA) to LAX and everything went just like normal, until we landed at LAX. A flight attendant made an announcement that there was a soldier who had died for our country on-board, and asked if everyone could please remain seated when we arrived at the gate to allow the military escort to leave the aircraft first. As we taxied, passengers on the plane clapped in support and to show their respect — it was pretty amazing.

Continue reading Fallen Soldier Saluted by Alaska Airlines and LAX

Flying Over 21,000 Miles to Singapore in Four Days – Who Needs Sleep? Part 1

Boarding on Singapore Airlines' A340-500 at LAX.

Boarding Singapore Airlines’ A340-500 at LAX

THE START OF THE JOURNEY

Hot damn – over 21,000 miles in less than four days is quite the adventure, but I signed up for it with smile. To cover the world’s two longest flights, I recently traveled from Seattle (SEA) to Los Angeles (LAX) to Singapore (SIN) to Newark (EWR) and back home again to Seattle. Lots of miles, lots of time in the air, and lots of good fun.

I have already shared my live blog of the world’s longest flight, but I want to tell this story of what the whole epic process was like.

Although I was looking forward to a big high-end adventure, it all started with a bus ride to Seattle-Tacoma International Airport, followed by an economy flight on Alaska Airlines to LAX. I felt that with each step towards Singapore I was going a bit more upscale.

Checking in at LAX.

Checking in at LAX – Photo: David Parker Brown | AirlineReporter.com

Getting down to LAX was easy and uneventful. I took an early flight to make sure that I had plenty of time to check out the new international terminal at LAX, but I always forget that the ticket counters do not open so early. Luckily, there were some food options that allowed me to eat before I was able to check in (have to say that the food quality at the Daily Grill was quite disappointing this trip).

I checked in and was escorted by the airline to the new Star Alliance Lounge for a tour. I was hoping to also have the time for a full tour of the new Tom Bradley International Terminal, but with the lounge and Airbus A340-500 tour, I wasn’t able to – next time.

Continue reading Flying Over 21,000 Miles to Singapore in Four Days – Who Needs Sleep? Part 1