Flight Attendants | Airline Reporter

Time Lapse Video of Virgin America Installing a New A320 Training Interior

By David Parker Brown, on August 20th, 2011 at 9:22 am

All the knowledge that flight attendants have about safety and serving the customer doesn’t happen over night. Employees will spend weeks training, most of the time using an aircraft interior mock-up. Last week, Virgin America installed a new Airbus A320 mock up at their Burlingame, California Headquarters. It is unknown if the training A320 comes with techno music standard or if you need to bring your own.

You can also check out photos of the process that Virgin America posted on their Facebook.

Photo Tour of Singapore Airlines Training Facility

By David Parker Brown, on July 21st, 2011 at 8:20 am

Singapore Airlines gave a special tour to invited media guests to their training facility located in Singapore and I felt privileged to be among the group. We were able to experience the flight attendant safety training, cabin crew procedure training and the flight simulators.

The slides are not for fun. This hybrid of Boeing 777 and Airbus A380 is to teach cabin crew how to evacuate an airplane.

We first entered a large room that looked almost like a play ground with slides, but it was all business. This is where cabin crew learn and get re-trained on safety protocols. There were a number of different interior mock ups and the most interesting was the hybrid slide trainer. This was a unique set up with a Boeing 777 in the front and an Airbus A380 in the rear. The aircraft is used to allow flight attendants to practice evacuating passengers and jumping down the slides themselves. Inside the mock up, the interior was made up of earth-toned seats, with half of it being wider than the other half. The emergency doors had LCD screens located in the windows to simulate what might be on the other side (ie fire, debris) and the flight crew must react accordingly. Other mock ups in the facility allow cabin crew to practice opening emergency doors, escape from crew quarters and learn the proper operations on different aircraft.

Instructors are able to set up a number of different scenarios for flight attendant training.

The larger hybrid airline cabin is able to be filled with smoke to simulate an emergency situation (see an example from when I visited AirTran). There is a control panel that lets the instructor set up a scenario and the flight attendants must react accordingly. I was hoping to have an opportunity to take a slide down, but decided on the stairs instead.

The water is calm in this photo, but during training, instructors can make waves in the Singapore Airlines training pool.

After coming down the stairs, we went into the pool training facility, where flight crew are required to practice jumping into the water with their uniforms. The pool is able to simulate waves and rough conditions, providing an additional challenge for the new trainees. Much like the slide trainer, the interior has a full cabin set up, giving as much realism as possible to an actual water landing event.

Singapore Airline's Airbus A380 flight simulator has a Star Trek like command chair for the instructor to create almost any scenario possible.

The training facility also operates seven aircraft simulators that cost between $12million and $30million. Singapore Airlines leases time on the simulators for other airlines as well, except the Airbus A380 since they need all the time on it as possible. The A380 simulator is unsurprisingly big and although it is a massive beast — she flies like a champ. The simulators have full motion giving pilots realistic g-forces during landing, take off and maneuvers. Instructors are able to sit in a command seat behind the pilot and co-pilot to create dangerous situations at airports around the globe. Before pilots take a spin on the larger simulator, they are able to practice the proper procedures on a much more simplistic (and cheaper) Flight Training Device.

New Singapore Girls learn how to work the economy section at the training facility.

Even though safety is the most important aspect of a flight attendants job, a large portion of the facility is set up to teach flight attendants how to take care of their customers. Down a long hallway, there are multiple mock-ups to let new employees learn customer service for economy, business and first class passengers. Interestingly, part of their training includes greeting facility guests with a warm welcome. It is quite impressive to walk by a group of 25+ new flight attendants and have them all welcome you to the training center.

Looks and proper grooming is important to Singapore Airlines. This room, new hires learn how to look professional during long flights in a low-humidity environment.

First impressions are important and Singapore Airlines makes sure their entire flight crew look professional. Even though the male crew won’t be wearing any make-up, they still go through the full training to learn how to keep their skin from getting too dry and how to assist their female co-workers. There is a classroom dedicated to make-up and scents training and another for flight attendants to practice walking properly.

Singapore Airlines is known for their high-end service and it takes quite a bit of work to accomplish. Besides basic training, flight crew are required to return for additional and advanced training. Even though the facility might look like fun and games, everything done there is for either customer service or safety. Both are very important aspects to running a successful airline and it seems to be working quite well for Singapore Airlines.

CHECK OUT ALL 30 PHOTOS OF SINGAPORE AIRLINES TRAINING FACILITY

Allegiant Announces They Will Add More Seats, Another Flight Attendant, but Keep Legroom

By David Parker Brown, on September 13th, 2010 at 1:15 pm

Allegiant MD-80 tail with a clear blue sky

Allegiant Air announced today that they will be adding 16 additional seats to most of their MD-80 aircraft. All of the 48 currently operating and nine of the additional ones will be operating with 150 seats will be changed to accommodate 166 seats. The three MD-87′s that hold 133 seats will not be changed.

Allegiant is investing $50million into this change, which includes removing the galleys. They will start the changes near the end of 2011 and will be completed by the end of 2012.

“These added seats will allow us to grow our capacity with the least amount of risk,” Andrew C. Levy, Allegiant President, said. “This project effectively increases our capacity by 11 percent while lowering our cost per seat. In addition, we expect to fund this through internally generated cash-flow.”

This investment shows that Allegiant will continue with their fleet of MD-80 aircraft as well as their newer Boeing 757s for the future.

Due to the increase in passengers, Allegiant will be adding a fourth flight attendant to the 166 passenger aircraft. This increases the ratio of flight attendant to passenger from 1:50 to 1:42.

I wondered if this would mean Allegiant would offer less seat pitch for customers. Just back in 2004, Allegiant made a big deal about taking out three rows of seats to provide more leg room (thanks to Dan Webb for that link). I asked Jordan McGee, Director if Allegiant Corporate Communications and she explained that all Allegiant’s aircraft are not configured the same, but even after the conversion to 166 seats, all the aircraft will have a seat pitch between 30-32 inches.

“Our current seat pitch varies by aircraft because of different configurations, but our average is 30-32 inches. We also have quite a few seats at 33 inches and then some upwards of that, depending on the aircraft. Once we make the conversion to 166 seats, each seat will be between 30-32 inches,” McGee explained.

If they aren’t using the galleys to serve food, why have them? Heck, if Allegiant can put in more seats and more flight attendants while not taking any leg room away from me and while trying to keep fares competitive, I am all for it.

Image: p1anespotting

Airline to Flight Attendants: Lose Weight or be Reassigned!

By David Parker Brown, on August 18th, 2010 at 8:40 am

A nice Turkish Airlines Airbus A340 up front, lots of other Turkish planes in the background.

The argument for “passengers of size” has been going on for quite some time now. Now Turkish Airlines is looking to add “flight attendants of size” into the mix. 28 flight attendants have been put on unpaid leave to shape up or be reassigned.

Izzet Levi, head of a cabin attendants’ association, and one of those trying to lose weight, told the Haber Turk newspaper he must drop 22 pounds or he will get re-assigned.

This is a tricky situation. With larger passengers, it is easy just to have them purchase a second seat, but flight attendants need to be able to safely get up and down the aisle and help passengers get off the aircraft in case of an emergency.

It is easier with passengers to tell when they have to buy a second seat. If you can’t put your seatbelt on or put down the armrests, there is a good chance you will have to buy the seat next to you, but with flight attendants, it is not as easy.

Source: AOL Travel Image: Baris Karakaya

Putting AirTran’s Flight Attendant Training to the Test (Flying from ATL-MKE-SEA) – PART 4

By David Parker Brown, on April 22nd, 2010 at 4:05 am

AirTran Boeing 737-700 that I flew from ATL to MKE

What better way to test out the things I learned than flying home via AirTran?

After my second day sitting in on classes, I left the AirTran training center and headed straight to Atlanta International Airport (ATL) for my AirTran flight to Milwaukee (MKE), then back home to Seattle (SEA).

Yesterday I looked at how some airlines provide very little space for passengers, but on this trip, I was lucky enough to test out AirTran’s business class (which has a seat pitch of 37″ — ah yeah!). In Business Class, the seats are bigger, you have more room, free drinks and premium snacks. Being up front also gave me the opportunity to watch what the flight attendants were doing and see if they were doing everything I just learned about earlier that week.

On the flight home, I had a totally different perspective than I had on my previous flights. Like most frequent fliers, I feel like I know how everything works and I don’t need to pay attention. This time, I couldn’t help but notice how the flight attendants did the safety announcements and prepped for the flight.

Once all the passengers boarded, I could see the flight attendants close the front door and arm the slides. When I heard the call, “cross check, all call,” this time I finally knew what it meant. Each flight attendant double checks to make sure both doors in the front and back have the slides armed and then call back, “cross check complete.” This is also done after reaching the gate to make sure the slides are dis-armed.

Once we hit that 10,000 foot mark, it was time to get on to the internet. AirTran and GoGo In-flight were offering WiFi for 20% off, so how could I refuse? Cost me less than $10 and let me have access to the internet on both legs of my flight.

Every AirTran flight has WiFi, which is awesome!

The flight from ATL and MKE went very fast. I caught up on some blogging (what better way to be inspired than blogging at altitude). The leg was uneventful and I enjoyed my free adult beverage and premium snacks. I ended up not having a talkative neighbor and that was ok with me.

When leaving ATL we were told that those of us continuing on to SEA would stay on the same aircraft. Fine by me, I could just surf the internet while waiting. Once we landed, I sat on the plane while others de-boarded around me. One of the flight attendants was standing in front of me thanking the passengers and I started talking to her about how many flights she had left. She told me this was her last flight for her and the plane. I thought she might have just been messing around with me. Turns out, she wasn’t.

With the extra room, my netbook easily bit on the tray and in Business Class you get free drinks!

While in flight AirTran changed plans and now people flying to Seattle would have to change planes. Between that decision being made and us landing at MKE, no one had informed the passengers. Not a big deal, this just meant I got to watch a totally different AirTran crew at work.

In my hurry to get to my next plane, I accidentally left my carry-on bag in the overhead bin. While waiting in the jetway an AirTran pilot who was dead-heading (not flying but commuting from one place to another) asked if I needed help and went to get my bag (since he had the spiffy uniform on, people got out of his way). That was very nice of him, since it was not expected.

There were probably about ten of us who had to change planes who were on our way to Seattle. Most of the others were upset that we weren’t told and found this to be a huge inconvenience. One guy even mentioned that AirTran was definitely going to hear from him about this incident. Really? I mean this stuff happens. The airline business is very complex and planes have to be moved around all the time. We all got our same seats, and left right on time and got to stretch our legs. Not a big deal to me.

I spent two days training with AirTran flight attendants, I flew two flights with two different flight crews from ATL to SEA…how did they do, you ask? Well it depends. Did they do every little thing they were originally trained to do? No, but that seems okay. How many of us do everything exactly the same way we are trained at our job? If I was just a normal passenger, not knowing all the specifics, I would be very impressed.

For example, in Business Class, trash is supposed to be taken away on a tray (vs the economy class uses bags) and bags were used on one of the flights. Do you think anyone came close to noticing that? No. Did passengers get less for their money because their trash was picked up in a bag? I surely hope not.

One of the things I enjoy most about flying on AirTran is that I know that on every plane, every flight will have internet and XFM radio. That is something that’s important to me. AirTran believes consistency is important on every flight; not just with the amenities available, but the type of service that passengers receive. On a flight that takes me 10 hours to get from one side of the country to another, I sure am willing to pay more knowing I will have Wi-Fi: something you can’t always get with others airlines.

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