Browsing Tag: Emirates Airline

Emirates A380 Bar/Lounge Photo: Jacob Pfleger | AirlineReporter

Emirates A380 Bar/Lounge – Photo: Jacob Pfleger | AirlineReporter

In part one of my review, I covered the standard features of the first class suite and product on-board the Emirates A380. In part two, I will cover the unique features of the Emirates A380 available to premium class passengers including the Business Class bar/lounge.

For first and business class passengers, the bar at the rear of the main deck is the place to be and be seen on any A380 flight. It is truly a unique experience and comes complete with a dedicated bartender who will mix up your favorite drink.

Whilst first class passengers get their own bar at the front of the cabin, it tends to be a bit lonely and there is no where to sit; thus, I recommend the business class bar at the back. While the business bar does not have the same high-end beverages as at the first class bar, the crew will happily bring these premium beverages to you when you are in the business bar.

While the first class bar has a wide range of premium beverages, it lacks the atmosphere of the business class bar Photo: Jacob Pfleger | AirlineReporter

While the first class bar has a wide range of premium beverages, it lacks the atmosphere of the business class bar – Photo: Jacob Pfleger | AirlineReporter

The bar is set up in a fashion akin to what I have seen on many private jets. There is the central bar with lounge seating on either side; this can accommodate up to five passengers on each lounge. In addition to the lounge seating, there is also ample space at the exits which have a standing bar arrangement with a table affixed to the exit which is quite handy when the lounge seating is occupied.

Emirates A380 short final at Sydney Photo: Jacob Pfleger | AirlineReporter

Emirates A380 short final at Sydney – Photo: Jacob Pfleger | AirlineReporter


Airline: Emirates Airline
Aircraft: Airbus A380-800
Departed: Sydney (SYD)
Arrived: Dubai (DXB)
Stops: Non-stop flight
Class: First Class
Seat: 2A
Length: About 14 hours

Not many people I know get too excited at the prospect of a 14-hour flight that leaves at 6:00 AM.  But when travelling in first class, even the 4:00 AM wake-up call is cause for excitement. I was recently fortunate enough to experience the first class product on-board Emirates’ A380 from Sydney to Dubai.

Most Emirates’ departures from Australia to Dubai are timed to leave at night; this did not appeal very much to me as when traveling first class I like to make the most of the experience, rather than just sleep though it. Luckily, Emirates had recently introduced the A380 product on their EK415 service, which departs Sydney at 6:00 AM with a 1:20 PM arrival to Dubai. This service is primarily targeted at connecting traffic onto the afternoon European services, which allow for a same-day evening arrival into Europe.

Emirates A380 first class suite, not a bad place to spend 14 hours Photo: Jacob Pfleger | AirlineReporter

Emirates A380 first class suite; not a bad place to spend 14 hours – Photo: Jacob Pfleger | AirlineReporter

I was happy to be staying at an airport hotel, meaning that I could afford to sleep in a little longer. Check-in at Sydney was completed with minimal fuss, and I was on my way to security within five minutes of entering the terminal.

Given the Qantas Emirates partnership, first class passengers traveling on Emirates flights have access to the Qantas First Class Lounge at Sydney. Sadly, the lounge was still closed at this hour of the morning. I had to make do with the Emirates lounge – while it is still of a very high standard, it is not as good as the Qantas’ first lounge.

On board, I was welcomed by the purser and escorted to my seat. As this was my first time flying Emirates First Class, I was given a very comprehensive walk-through of all of the seat and cabin features. At this time, I also received my bvlgari amenity kit along with pajamas and slippers; all of this was very nicely presented in an Emirates-branded tote bag. This is probably the best and highest quality of in-flight amenities I have received on any carrier.

Running an airline is anything but easy. One thing that needs to be completed is re-painting of aircraft – even if there is not a change of livery. Peeling paint doesn’t give passengers a sense of confidence when boarding.

Obviously, airlines want to limit the time an aircraft is taken out of service to be re-painted (every minute down is money lost). This pretty rad time-lapse video shows the re-painting of a Emirates Airline Boeing 777-300. In the video, it looks like a piece of cake, but obviously takes quite a bit of skill and good timing.

This is just one of 21 aircraft that Emirates re-painted in 2013. Expect that number to increase in the coming years – the airline already has about 200 planes in service and another 500 (yes five hundred) on order and/or options.

Hat tip to Victor T for pointing this video out to us!

Line of Emirate's tails in Dubai.

Line of Emirate’s tails in Dubai.

Recently, I had the ability to ask Patrick Brannelly, Emirates Airline Vice President – Corporate Communications, Product, Publishing, Digital & Events, some questions about Wi-Fi and the future of entertainment on the airline. Here is our discussion: (AR) How many Emirates aircraft currently have Wi-Fi available?
Patrick Brannelly (PB): The whole A380 fleet (currently 21 aircraft) has Wi-Fi. We’ll be getting another 10 A380s before the end of 2012 and they’ll all have Wi-Fi as well. We’ll also be introducing the ability to use your own mobile phone next month on our A380s – a service that we already have on over 90 of our other aircraft (we launched that service in 2008).

AR: What is the schedule for the entire fleet to be fitted?
PB: Going forward, all A380s will have the service and we aim to start fitting the rest of the fleet with internet before the year end. It will take some time to equip the entire fleet but we are working on accomplishing this as quickly as possible.

AR: Are new Airbus/Boeing aircraft equipped with the Wi-Fi?
PB: Yes for our A380s and we hope to have our Boeing 777s equipped from mid-2013.

Why did Emirates choose OnAir?
OnAir was the only option offered by Airbus for equipping the A380 fleet straight out of the factory – they have provided a good service and we are happy with them.

Emirates plans to install Wi-Fi to their 777 fleet in the future.

Emirates plans to install Wi-Fi to their 777 fleet in the future.

AR: Currently, Wi-Fi pricing is set up based on the amount of data used and how do passengers patrol/control the amount of data used?
PB: Customers buy a package of data, either 5MB or 30MB for mobile or 30MB/100MB for laptops. They can see their current usage and decide whether to buy extra MB or cut off at the limit.

AR: Is Emirates looking at offering an unlimited plan?
PB: The above packages are often more than most people need during their flights. Over two thirds of passengers use less than 20MB and only 1.6% of passengers use more than 100MB.

AR: A recent APEX story shows the record being at 680MB, has that been broken yet?
PB: It’s still a record – 680.51MB was used on our New York flight on Valentine’s Day. Someone in love perhaps!

AR: What is the current pricing structure?
PB: We may tweak this pricing in time, but currently users can connect a mobile from as little as $2.75 for 5MB of data. This is more data than most will need to connect socially throughout even a long flight. We also have a heavy (30MB) mobile package available for $15 but few opt for it. Laptops can connect from as little as $5, and there is a heavy user package for $15 for 100MB. These prices are low for satellite connectivity, but we see this as a service to our customers rather than a profit centre (in fact we lose money).

AR: What are the usage statistics? Is there growth?
PB: Yes – we are still seeing growth. This is probably because awareness is still growing about the service and because increasing numbers of people are carrying on devices that can connect. We see over 4% of passengers connect on the very long flights of over 12 hours (such as New York / Sydney etc.) but much less on flights under 5 hours (less than 1.5%).

Emirates already offers a pretty slick product. Adding Wi-Fi will only make it better. This is First Class seen on a Boeing 777.

Emirates already offers a pretty slick product. Adding Wi-Fi will only make it better. This is First Class seen on a Boeing 777.

AR: Are there any plans to offer on-board Wi-Fi entertainment options (where passengers can access Emirates entertainment from their personal devices via Wi-Fi)?
PB: We are looking at all options – but with over 1,300 channels of the latest and greatest entertainment available on your large screen personal TV for every Emirates customer, the need to play media on your own device is reduced.

AR: Will passengers be able to access the internet through ice (the name for the entertainment system)?
PB: We hope so but not at the moment. There are some technical issues, largely to do with the seatback’s light-browser’s capability to connect to the internet for a good experience. You really need a mouse and a keyboard at the moment and that’s not practical. However, we are working on it.

AR: Are there dark spots where passengers will not be able to have internet?
PB: The OnAir service uses Inmarsat’s geo-stationary I4 satellites which cover the entire globe except for the extreme poles (above about 80 degrees). There are also a few countries that are yet to provide approval to use the service in their airspace, so we have to block it… but these are reducing.

AR: What digital “wonders” from Emirates can passengers expect for the future?
PB: Emirates has led technology in the air for 20 years or more. From being the first airline to install TVs on every seat on the entire fleet in 1992 to today, when we’ve introduced services such as mobile phones and internet inflight, as well as large HD capacitive touch screens onboard our latest 777s. Rest assured we have a lot more innovation coming, but we tend to talk about it when it’s ready to launch rather than before…

* Inside the Emirates Flight Catering facility in Dubai
* Emirates First Class Lounge Review in Dubai
* My Review: Flying Emirates Airline Business Class to Dubai