Recently, Delta Air Lines announced their game plan to expand at LaGuardia Airport (LGA) after their slot swap with US Airways. Delta, being the world’s second largest airline, has plenty that they can bring to the New York area and [...]]]>

There are going to be a lot more Delta widgets seen at LGA soon.

Recently, Delta Air Lines announced their game plan to expand at LaGuardia Airport (LGA) after their slot swap with US Airways. Delta, being the world’s second largest airline, has plenty that they can bring to the New York area and grow LGA into a major hub for business travelers.

If you scroll through the new Delta LGA flights, you will see a lot of smaller aircraft: the Embraer ERJ-145, E-170, E-175, Bombardier CRJ-700, CRJ-900 and the CRJ-200. With an airport that is already so crowded, it was a little surprising seeing so many small aircraft.

Just because a new route starts as a smaller aircraft, doesn’t mean that Delta can’t upgrade to a larger aircraft later. Still, it seems like some of the routes might be able to handle larger aircraft, why did Delta go this route?

“It’s purely a function of having the right aircraft for the right market,” Morgan Durrant, Delta Spokesperson explained to AirlineReporter.com. “LaGuardia is arguably the most restricted airfield in the world but that doesn’t preclude the market demand for both capacity and frequency. Utilizing regional aircraft in some markets allows us to achieve both in a way that’s good for customers and good for business.”

At least Delta is operating jets; US Airways Express (aka Piedmont) flew quite a few turbo-props in LGA. For the airline nerd (that many of us probably are), turbo-props are fun to fly in, but I know that most travelers do not share our passion for aviation and most prefer the comfort of a jet. And remember, that not all regional jets are created equally. Many of Delta’s jets that have more the 50  seats contain amenities found on larger aircraft.

“Delta Connection aircraft larger than 50 seats will have a two-cabin configuration and Gogo Wi-Fi,” Durrant stated.

Delta has more connections and are arguably using better aircraft, so I wouldn’t be surprised if they are able to become quite successful out of LGA. I also wouldn’t be surprised to start seeing larger planes operating in Delta colors in the future out of LaGuardia as well.

Two view points you have to read about this topic are: Brett Snyder looking at the winners and losers of this deal and Dan Webb looking at the new destinations.

Photo by: Jerome Vorus

It is time once again to share an #AirlineLove story. This one is from Jason Rabinowitz (aka @yankees368) who recently took a Delta Air Lines flight from Detroit Metropolitan Wayne County Airport (DTW) to John F. Kennedy International Airport (JFK). Here is his story in his own [...]]]>

Delta Air Lines / Mesaba Bombardier CRJ-900.

It is time once again to share an #AirlineLove story. This one is from Jason Rabinowitz (aka @yankees368) who recently took a Delta Air Lines flight from Detroit Metropolitan Wayne County Airport (DTW) to John F. Kennedy International Airport (JFK). Here is his story in his own words:

You recently wrote about how many of the emails you get bitch about some bad experience with an airline, but don’t often read about good experiences. Well, I have a good one for you. The airline is Delta. I know, I know, very unexpected. Delta and I have a very checkered history over the last four years, so this was something I felt had to be shared.

I was booked on Delta Connection/Mesaba from DTW to JFK at noon Wednesday before Thanksgiving. Security at DTW had no wait and a lot of TSA personnel, very nice. Aircraft was a CRJ900, not the biggest, but not tiny. For whatever reason, Delta has really cut back on their DTW-JFK route, and they are down to three a day (two on a CRJ900 and one A319). I am very surprised that they did not add capacity due to the holiday, but I digress.

When I checked in at a kiosk, I was presented with the screen asking me if I would like to put my name on the volunteer list to be bumped. I agreed and proceeded to the gate. The gate agent eventually called me up and informed me that the flight was oversold by three passengers. I happily took the opportunity to get a $400 voucher and be moved to LaGuardia Airport (LGA), as there really wasn’t any space going to JFK. I even asked for a first class upgrade, which she happily agreed to.

Flash forward 15 minutes later at the gate and my seat assignment turns into 22C! Thats the last row on their A319. Hardly first class, but I am happy to be in a seat. I hopped on Twitter, asked @DeltaAssist what the deal was, and they apologized and gave me another $25 voucher. Now we are at $425 voucher credit + $6 meal voucher.

Just before our 12:10pm push back, air traffic control stops traffic at LGA until 1pm. Uh oh, I know how these 1 hour delays turn into 2 then 3 then 7, so I needed to act fast and get something to eat. I asked the flight attendant if the door was still open and if I could grab something to eat, and they said sure! However, when I went up the jet bridge, the gate attendant informed me that I could not deplane and re-board, as she plane would no longer be secure. She then offered to personally escort me to the food court right around the corner while I grabbed a snack, with a smile on her face the entire time! Wow.

The flight was bumpy but fast, and now I am at LGA instead of JFK. I figured I would take a shot in the dark and ask a Delta red coat if they would provide a coupon for a cab ride to JFK. A few smashes of the keyboard later, she prints out a voucher and tells me to wait for a car. Holy crap, the car they called was an all black Cadillac Escalade, all for me. Again, wow!

For whatever reason today, everyone at Delta went above and beyond what they needed to do, and made my day easy (and profitable). I first started flying Northwest Airlines (which merged with Delta) when I moved to Michigan in 2008, right when they probably gave up. For what its worth, things didn’t start to go downhill until the Delta name was slapped on the ticket. It once took me 3 days to get from DTW to JFK! Yowza. Now, this summer I got from Lansing’s Capital Region International Airport (LAN) to Yankee stadium in 4.5 hours. Delta has come a long way.

So, where should I go with my $425 voucher? (I say come to Seattle -David)

Earlier this year Delta Air Lines started experimenting with being able to track your checked bags via the internet. Although you could check the status of your bag using a browser on your smart [...]]]>

Do you know where your bag is at? If you are on Delta, you can know. Photo by Kenny Ganz.

Earlier this year Delta Air Lines started experimenting with being able to track your checked bags via the internet. Although you could check the status of your bag using a browser on your smart phone, it wasn’t the best. Now, Delta has expanded the capability to use their app to check on your bag.

Once you enter your bag’s code (with the iPhone you can scan it) you are able to watch it board your plane and find out what carousel it will show up on after you land. Or you might also be able to watch as it goes to Hawaii as you fly to Ohio. Even though that would be a negative experience overall, at least, it allows you to plan ahead of time. You won’t have to stand at baggage claim for an hour waiting for your bag, just to find out that it did not make it. You can go straight from your flight to a customer service representative.

“Delta’s baggage tracking feature on our mobile applications is part of our ongoing investment in technology to bring greater convenience to the travel experience, said Bob Kupbens, Delta’s vice president – eCommerce. “We’ve added features that help put our customer’s minds at ease, simplify their journey and put them in control.”

Currently, the bag tracking is available on the iPhone and Android. Apps for Windows and Blackberry phones will be coming online in the next few weeks.

So, with many of your traveling has anyone been able to try out this service yet?

Learn more and see a video on Delta’s blog.

This was my last leg of my RwandAir adventure. I had already flown from Seattle to Rwanda in a 737 and just completed a 10 hour flight from Kigali, Rwanda to Amsterdam on a KLM A330. I was already [...]]]>

Delta Air Lines Airbus A330 with a KLM Boeing 747-400 in the background in Amsterdam.

This was my last leg of my RwandAir adventure. I had already flown from Seattle to Rwanda in a 737 and just completed a 10 hour flight from Kigali, Rwanda to Amsterdam on a KLM A330. I was already pretty tired and wasn’t sure how my mind, body and spirit would do on another ten hour ride in a different A330. On the positive side, I was looking forward to comparing two international Airbus A330s back-to-back. Overall, I have to say I like the Northwest Delta Air Lines A330 long haul premium economy a bit better than KLM’s.

When arriving into Amsterdam, I had a three hour layover and I was hoping to check out their observation deck. Before plane spotting, I needed to do some charging of my laptop and cell phone, since my last ten hour flight did not have in-seat power and neither would my next one. The classic hunt for an open outlet was on.

I started down the concourse looking from side to side. I kept going and going and… well, going. Seriously? After 45 minutes looking up and down concourses D, E and F, I found an outlet about seven feet up for vending machines, one in the bathroom, one on a fire hose holder and one on a center pillar in a crowded walkway. I choose to deal with the crowds and sat down on the floor (looking like an idiot by the way) by the pillar, plugged in my phone and then… nothing. Sweet, this outlet did not work. Now the debate was did I want to look like even more of an idiot standing in the bathroom charging my phone, climbing on a vending machine or using an outlet on a fire hose that might cause some alarm to go off. I figured my best bet was with the fire hose and luckily it worked. The bad part was it took so long to juice up, that I wasn’t able to check out the observation deck – save it for next time I guess.

Delta Economy Comfort seat on an Airbus A330.

I figured I might as well head to the gate, where I received my first body scan. We had to wait in a small waiting area at the gate for our flight, which had little entertainment before being able to board. I was sitting in Delta Economy Comfort, which gave me four additional inches of seat pitch, 50% more recline, priority boarding and free alcohol. You also sit near the front of the plane, which means you are first to customs after arriving in Seattle. .

Even with the extra four inches, I was unable to fully stretch out my legs since there was a huge in-flight entertainment box under my seat, negating the extra leg room. You would think with a large electrical box like that under your seat, they would at least give you an outlet, but there was none. Reading on SeatGuru.com, it looks like only Business Class has outlets. Good thing I did some charging during my layover.

One nice surprise was seeing an air vent in the overhead bin. I absolutely love my air vents, since I am normally hot and that little breeze can make a huge difference. Sure, most domestic aircraft have air vents, but I am finding more and more long haul Boeing 747, 777, Airbus A330/A330 and the A380 are lacking them.

During both legs (KGL to AMS and AMS to SEA), I had window seats. When flying on the KLM A330, I noticed that there was quite a bit of room between the seat and the wall and was wishing the outer arm rest would raise, allowing me access to that extra room. It was too bad that the armrest would not rise on the KLM A330, but it did rise on Delta’s. This gave me an extra three inches or so of seat width and I was starting to get the feeling that this might be a good flight. Unfortunately we ran into some trouble pretty quickly.

Taking off from Amsterdam.

After boarding we were told there would be a delay. It turns out that the amount of fuel that the truck indicated being pumped into the aircraft, didn’t match the A330′s gauges. Delays can be annoying, but I am willing to wait to make sure we have enough fuel — I am old fashioned like that. It took about an hour to determine that the truck had the failure and after all the paperwork was completed, we took off.

When getting my free headphones given by Delta out of their plastic bag I accidently ripped one of the wires. Not a big deal, I figured I could just ring the call button and quickly get a new one. I decided to try something new; time how long it would take for a flight attendant to assist me after ringing the call button. I decided I would make eye contact with a flight attendant walking by, but I would not say anything like “excuse me,” to put them to the test.

I rang the call button and waited. And waited. And holy crap waited some more. At the 10 minute mark I turned off my call light and rang it again. During those ten minutes I had two different flight attendants walk by, but they did not stop… they did not even make eye contact. At the 15 minute mark I turned off my call light and rang it again. Another flight attendant walked by, but still nothing. I could see that my call light was on and the “ding” noise was definitely making its sound.

At about 18 minutes a flight attendant came by for trash. I was waiting for her to ask me about my light, but she didn’t. I decided I really wanted to start watching a movie, so I asked her for another head phone set, which she got right away. I am not normally one who uses the call button and I have never timed it before, but I am pretty certain that 18 minutes and three flight attendants walking by is not okay. It takes a lot to get me annoyed or frustrated on a flight and this definitely did it.

OH YES! The armrest near the window moves, giving me more room.

When trying to relax, the recline of the Economy Comfort was great. However, when the person in front of me was enjoying their extra 50% recline, it was not so great – actually pretty annoying. I am normally one that doesn’t recline my seat, since I do not want to disturb the person behind me, but I really had to recline a bit to open my laptop, even with the extra four inches.

During the flight, I was served two different meals. One was your standard airline pasta, but the second was pizza. Both of them were pretty decent and I thought it was pretty slick having pizza on the plane. I really didn’t get to enjoy all the amenities in the flight, since I slept through most of it. Having the ability to raise my outer armrest really gave me one of my best economy sleeps with someone sitting next to me. I landed in Seattle feeling a lot better than I thought I would after 24 hours of economy flight.

A FEW MORE PHOTOS

One of my more “avgeeky” hobbies is looking at the Form 41 data; specifically the T100. The T100D Segment, which I’m going to be looking at today, gives us data [...]]]> This a guest blog from Vinay Bhaskara looking how airline and train transportation has changed over time on the east coast. This is his story:

One of my more “avgeeky” hobbies is looking at the Form 41 data; specifically the T100. The T100D Segment, which I’m going to be looking at today, gives us data about every domestic flight operated by all carriers, both US owned, and international.

Now the T100 database at the DOT goes back to 1990, so I decided to take a look at how a specific route looked like in 1990, and then in 2009 (the second to last full year of data available). After a few moments of debate, I decided on New York La Guardia to Washington Reagan – one component of the venerable Northeast Shuttle.

The La Guardia to Reagan route is still one of the most traversed air routes in North America, comprising 423,483 passengers last year. There are only two airlines on the route; US Airways, and Delta. In 1990, it was the legendary Pan Am who flew the route in lieu of Delta. That being said, here are some of the stats I found most interesting:

* Capacity on the route fell by 49% and passengers dropped 50%. So in 19 years, the airlines have halved their capacity on the route, and half as many passengers are flying the route.

* Despite the precipitous drop in capacity and demand, the average number of daily flights only dropped from 31 to 24.

* This corresponds with the average aircraft size falling from 159 seats in 1990, to 103 seats in 2009. Of course this probably has a lot to do with the fact that Delta is running E175s every hour, but still.

* Delta had a load factor of 40% last year. I hope they have lots of high yielding passengers, because they sure as heck aren’t filling many seats.

The following chart shows how the capacity and passengers carried stacked up for each airline:

The next two charts show the corresponding market shares of the different airlines. Isn’t it surprising that Delta (who replaced Pan Am on the route in 1991) lost so much market share?

Why are the passenger numbers dropping so much? In a word: time. The time it takes to fly between New York and DC has grown so much, that flying has become far less attractive, especially when compared to other options like the Acela Express.

Still skeptical?

Let’s take our average businessman, and say that he lives 20 minutes away from both Penn Station and La Guardia (I’m not sure there is such a point, but work with me here). So we start with that. Then, the Acela Express takes an average of 3 hours to reach its destination, and bam, you’re in downtown DC at Union Station.

The flight on the other hand is much more complex. After arriving at the airport, you usually have to budget time for security. I’d estimate it to be 15 minutes at the Marine Air Terminal (Delta Shuttle) during peak times, and 40 minutes at US Airways’ terminal during the same time period. So let’s assume that it takes around 30 minutes for security. Then, you want to be at the gate around 25 minutes before your flight; which brings you to a total of 75 minutes before you even board the flights. Now, the average ramp to ramp time, which is how long it takes for the plane to go from gate to gate was 73 minutes last year. Once you arrive at the airport, we can figure around 10 minutes for disembarking and going to the taxi stand/limo pickup. From Reagan National, it usually takes around 25 minutes to get to downtown DC by car. So let’s tally up the total travel time for each method.

Acela Express
Drive to Penn Station- 20 minutes
Train Travel Time- 180 minutes
Total Travel Time- 200 minutes

US Airways and Delta Shuttles
Drive to La Guardia- 20 minutes
Security at Airport- 30 minutes
Time at Gate Prior to Departure- 25 minutes
Plane Travel Time- 73 minutes
Time to Get out of Reagan Airport- 10 minutes
Drive to Downtown DC- 25 minutes
Total Travel Time- 183 minutes

Plus, the service on the Acela Express is much better. Acela Express- Spacious seats, in-seat power, WiFi, a newspaper, and gourmet meals. US Airways/Delta Shuttle- Cramped cabin, snack boxes, free drinks, and a newspaper. You decide….. Which one would/do you choose?

Vinay Bhaskara is an aviation analyst and history buff based in the United States (New Jersey). In addition to his analyst’s position at Aspire Aviation, he also writes for the Bangalore Aviation blog, and does a podcast on Asian aviation with Innovation Analysis Group (IAG). He can be reached at @TheABVinay on Twitter, as well as at vinay@bangaloreaviation.com, on Facebook , and via Linkedin.

On Monday, Delta Air Lines announced a new level of service coming to long-haul international flights: Economy Comfort. By summer 2011, more than 160 of Delta’s Boeing 747, 757, 767, 777 and Airbus A330 will have the new Economy Comfort seats installed. The seats themselves [...]]]>

Delta ad on one of their seatback video displays.

On Monday, Delta Air Lines announced a new level of service coming to long-haul international flights: Economy Comfort. By summer 2011, more than 160 of Delta’s Boeing 747, 757, 767, 777 and Airbus A330 will have the new Economy Comfort seats installed. The seats themselves aren’t that much of a change, but what comes with them is a pretty a nice improvement. The seats will give you four more inches of legroom and 50% more recline, but you are also going to get free drinks and premium boarding.

The obvious comparison is to United Airline’s Economy Plus. United flies Economy Plus on international and domestic flights and it has been a great way to create loyalty for their passengers.

To learn more and see a great comparison chart between Economy Comfort and Economy Plus, check out Brett Snyder’s blog, Cranky Flier.For some photos and even more information, check out Dan Webb’s blog, Things in the Sky.

There is strong competition between the world’s two largest airlines and it looks like Delta has just played their hand. United… it is your move.

You hear a lot of complaints from folks about companies outsourcing. In fact, its known within the airline community that many airlines not do their own maintenance. Delta Air Lines works just the opposite. Not only do [...]]]>

A Boeing 757 with its nose off in for work at Delta Tech Ops. Click for larger.

You hear a lot of complaints from folks about companies outsourcing. In fact, its known within the airline community that many airlines not do their own maintenance. Delta Air Lines works just the opposite. Not only do they not outsource their maintenance, but they also in-source work from other companies from around the globe.

Delta’s Technical Operations (TechOps) is located on the west east side of the airport and is about 1.5 miles long. My tour guide, Anthony Black, thankfully opted for a golf cart, since we had a lot of ground to cover.

Hartsfield–Jackson Atlanta International Airport (ATL) is like its own city, but so is Delta TechOps. The TechOPs is so large, it has its own credit union, mini-hospital and interior roads complete with stop signs.

Delta Tech Ops has many engines worth millions of dollars each. Click for larger.

Delta flies many different aircraft types with a variety of engines. Down a long hallway are signs with different engine-types hanging from the ceilings (photo). Engines are located all all over the facility in different states of being repaired or overhauled.

Engines are very complex pieces of machinery composed of many different odd-shaped parts. Technicians need to be very careful of labeling each part to make sure they can put the engine-puzzle back together when completed (photo). When the composite fan blades are removed, they are stored separately and not allowed to touch (photo). Just be careful… each blade is worth about $20,000.00.

When the engine is done, it is moved into one of five test cells in the facility (photo). The test cell is a large wind tunnel and each engine will be run for about 8-12 hours to simulate a flight and to make sure it is ready to go back on an aircraft.  After it gets the thumbs up, it is either placed on an aircraft waiting at the facility or packaged up and possibly shipped anywhere in the world for a customer (flight-line photo).

Delta's paint hangars have lifts come down from the ceiling (shouldn't they be called "lowers" then?). Click for larger.

The facility doesn’t just do engine work. They also work on anything from replacing small nuts and bolts, adding winglets and completing an overhaul of an aircraft. About 150 different companies will in-source maintenance at the TechOps center, meaning they keep busy.

Our next stop was taking a look at the paint hangars. They have been very busy recently with the merger with Northwest Airlines, getting all the planes painted over to Delta’s livery. I wasn’t able to see any Delta aircraft being painted, but I was able to check out a Hawaiian Airlines Boeing 767 that was in for a new coat of paint (photo). The hangars have lifts that come down from the ceiling to allow workers to efficiently paint aircraft. This saves time, since the painters are easily able to work around the aircraft with their mechanical lifts.

The Delta TechOps is one impressive place. Not only with the size of the facility, but the scale of their operations. Next time you are flying to ATL, be sure to take a look out the window and see if you can check out some of the action happening at the TechOps.

Check out more photos of the Delta TechOps.

There has been a lot in the news about airline mergers and buy outs. Delta & Northwest, United & Continental and most recently AirTran & Southwest. Some in the media throw around “merger” and “takeover” interchangeably, but they are very different. When two airlines come together, there are two types [...]]]>

Northwest Airlines Boeing 757

There has been a lot in the news about airline mergers and buy outs. Delta & Northwest, United & Continental and most recently AirTran & Southwest. Some in the media throw around “merger” and “takeover” interchangeably, but they are very different. When two airlines come together, there are two types of sale agreements: the merger and the takeover.

I got an email from a reader (thanks Jay) asking about the difference between an airline merger and take over. I am not a financial professional, but I want to try my best to point out the major differences. If you have any more to add, please feel free to leave a comment!

MERGER:
This is when two companies come together blending their assets, staff, facilities, and so on. After a merger, the original companies cease to exist, and a new company arises instead. Sometimes the new entity will take the name and brand from one of the airlines, but sometimes an entirely new brand can be created.

Delta and Northwest merged, leaving the Delta brand. United and Continental merged, which will leave the United brand. In mergers like these, management needs to work hard to come to certain agreements, figure what/who will be cut and how the new airline will operate. Of course, this can be a very complex process for both airlines to undertake.

TAKE OVER / BUY OUT / ACQUISITIONS
In a takeover, a company is purchased by another company. The purchasing company owns all of the target company’s assets including company aircraft, trademarks, routes and so forth. The original company may be entirely swallowed up, or may operate semi-independently under the umbrella of the acquiring company.

In the case of Southwest buying out AirTran, the AirTran brand will disappear and be absorbed by Southwest. It is not a merger and Southwest will own the assets of AirTran and have complete control. This process is easier than a merger, since management at Southwest has the final say, but they need to successfully share their culture with the employees at AirTran and make sure they feel welcome.

Alright, I hope that helps some!

Although it is frustrating at times, I understand when airlines have had to send jobs overseas to help them survive.

Delta, in a rare showing, is now doing the opposite — and at a good [...]]]>

Flight 891 from Buffalo. This plane was delivered to Eastern Airlines on 11/30/1979 and transferred to Delta in 1991

Although it is frustrating at times, I understand when airlines have had to send jobs overseas to help them survive.

Delta, in a rare showing, is now doing the opposite — and at a good time nonetheless! They are no longer outsourcing their reservation call center to India and will be moving the jobs back to the US.

There will still be call centers in Jamaica and South Africa, but staffing would most likely be reduced there as well in the future.

When Delta outsourced their call centers to India in 2002, they estimated saving $25million per year, which is nothing to sneeze at.

However, customers made it clear they weren’t happy with the service they received from the call centers in India. “The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback,” said Richard Anderson, Chief Executire of Delta Airlines.

I would imagine the number of reservation calls has greatly decreased since 2002, with most people choosing to reserve tickets online.

If you were flying Northwest (recently merged with Delta) or Delta airlines at the end of march you might have found some of the flight attendants seemed a bit retro. No, I am not talking about giving you large free meals or free blankets and pillows, I am talking [...]]]>

Old Delta and Northwest Uniforms

If you were flying Northwest (recently merged with Delta) or Delta airlines at the end of march you might have found some of the flight attendants seemed a bit retro. No, I am not talking about giving you large free meals or free blankets and pillows, I am talking about the way they looked.

To celebrate the new Richard Tyler uniforms, they wore Delta and Northwest uniforms of previous years.

I have to say, I kind of like the new uniforms!