The tags found on bags coming into Seattle on Delta flights
Over the last few days I have heard some rumblings about luggage tags that have been showing up on luggage of passengers who have flown on Delta Air Lines (DL) to Seattle-Tacoma International Airport (SEA). They will be waiting for their bags at baggage claim, and when they show up, find a Delta / American Express advertising tag on them.
Some frequent fliers, on sites like Flyertalk.com, have not been so happy about the tags. Others on sites like HackMyTrip.com, title their story Delta Pisses Off Seattle Customers. The complaint was their bags were already taking long enough, why does Delta need to delay them more by putting unwanted advertising on them?
My first thought, honestly, was to be a bit annoyed as well. That would anger me if I had to wait longer for my bag just to find ads on them. I decided to give Delta a call and find out some more information on these tags and what the purpose was (I figured surely it wasn’t to anger passengers).
Continue reading Is Delta Angering Passengers in Seattle Over Bag Tags?
Delta Boeing 777 – Photo: Bernie Leighton | AirlineReporter
One of the “benefits” of running an airline website are all the emails that I receive from people complaining about their airline experience. Many have an expectation that we will run a BREAKING story about how a flight was delayed 30 minutes and the person should be compensated. Honestly, many of the emails are just that ridiculous. From time to time I get an email with a legitimate concern, but the way they go about it is all wrong.
BONUS: Breaking News: OMG, Flight Delayed One Hour – Thoughts on the Airline Hate Mail I Receive
They will yell and scream at the airline and demanding things change and it just always rubs me the wrong way. Recently, I was sent an email by a concerned passenger who had contacted Delta, and I thought it was pretty right-on with the tone and explanation of what happened. I wanted to share it as a “how to” guide for writing an airline a letter.
Continue reading How to Write an Airline a Complaint Letter
Delta unveils special “Spirit of Seattle” livery on a Boeing 737 in Seattle – Photo: Delta
There has been a lot of talk over the last few months about Delta Air Lines. They have been doing many good and smart changes, a few not so good things, and some crazy things that makes me wonder what the heck is going on. I wanted to take a look at the last few month (and maybe a bit beyond) to try and figure out what Delta has been up to.
If you wind the clock back a few months, what Delta was up to seemed to make a bit more sense than they do now. Expanding their west coast presence was a good thing. Turning the Los Angeles to San Francisco route into the equivalent of the Delta Shuttle on the west coast was smart. Adding more services to Seattle to turn it in to a new focus city is good as well, but also a little crazy. Why crazy? Well, Delta is partners with Alaska Airlines and it seems the two of them have decided to publicly show their competitive side, while still trying to be “friendly” towards frequent fliers.
Continue reading What is Delta Air Lines Up To? The Good, Bad & Ugly
Delta flight 2014, the final scheduled DC-9 (reg N773NC) flight, pushed back from the gate at MSP – Photo: Chris Spradlin
It was a cold day in Minneapolis, the coldest in decades. Despite the bitter temperatures, spirits were high at Minneapolis – St. Paul International Airport (MSP) as Delta Air Lines was preparing to operate their final scheduled McDonnell Douglas DC-9 flight. As the aircraft touched down after the first flight of a two-leg ceremonial routing, the sendoff began and the DC-9 would soon be history.
A small gathering of Delta pilots, flight attendants, and tech ops were on hand to say goodbye to an old friend. A banner commemorating the DC-9 was hung on the wall for all to sign as passengers and employees indulged in the decorative DC-9 cakes. Before boarding, a ground operations employee shared some final thoughts about the DC-9, slipping up and saying “on behalf of Northwest Airlines,” which really sums up the history of the DC-9 at Delta.
Born 48 years ago, the DC-9 has outlived many other fleet types since its introduction with Delta in 1965. The DC-9 was once before retired from the Delta fleet in 1993, but was introduced again in 2008 after the merger with Northwest Airlines. Northwest also inherited their DC-9s via a merger, this time with Republic Airlines in 1986. The airframe which operated the final flight, N773NC, started its life with North Central Airlines in 1978.
Continue reading Saying Goodbye To The DC-9 on its Final Scheduled Flight With Delta
Delta unveils special “Spirit of Seattle” livery on a Boeing 737 (N809DN) in Seattle – Photo: Delta Air Lines
In October, we gave our $.02 on the Delta expansion in Seattle, home base of “partner” Alaska Airlines. Delta had announced new service on a number of routes that Alaska was already serving. In theory, this was to feed Delta’s growing international gateway from Seattle. We opined that it was possible Delta and Alaska were going to start playing hardball. A couple of days later, news broke that Delta pulled the plug on providing ground services at some Alaska remote stations. Things haven’t gotten much better in the meantime.
This past week, Delta announced a further expansion in Seattle, launching flights to Vancouver (5x daily) and seasonal service to Fairbanks, Alaska (you can guess who also flies there). Delta and Alaska are now competing on ten routes out of Seattle.
The Spirit of Seattle seen from the air – Photo: Bernie Leighton | AirlineReporter.com
Last week, Delta unveiled their newest special aircraft, a Boeing 737-900ER named the Spirit of Seattle. This is a big deal, because it is rare for Delta to do any sort of special livery. But it seems that Seattle is special enough.
“For 80 years, our customers, employees and partners in Seattle have embraced Delta, and our growth here would not be possible without them,” said Mike Medeiros, Delta’s vice president – Seattle. “The Spirit of Seattle aircraft will proudly bear its name as it travels around the country as a representation of Delta’s history in Seattle and a sign of our thanks and commitment to our future here.” Delta also points out that they’ve spent $14 million enhancing their passenger facilities in Seattle.
Would Alaska respond? Oh yes…
Continue reading Delta Unveils a Special “Spirit of Seattle” Livery – Alaska Responds