Browsing Tag: Delta Air Lines

At the Qatar press conference on January 12, 2016 in Beverly Hills, with His Excellency GCEO Akbar Al Baker, LAWA Director Deborah Flint, and Qatar's VP for the Americas Gunther Saurwein. Photo: John Nguyen | AirlineReporter

At the Qatar press conference on January 12, 2016 in Beverly Hills, with LAWA Director Deborah Flint, His Excellency GCEO Akbar Al Baker, and Qatar’s VP for the Americas Gunther Saurwein (L-R) – Photo: John Nguyen | AirlineReporter

Qatar Airways held a press conference on Tuesday to highlight the carrier’s entry into the Los Angeles market, with His Excellency, Qatar Group CEO Akbar Al Baker, providing his insights into the new service, as well has having some choice words regarding what he views as an unwarranted attack on his airline by the three big US-based carriers. AirlineReporter was on hand to live-tweet the event, and Al Baker did not disappoint.

An American Airlines Boeing 737-800 - Photo: Jeremy Dwyer-Lindgren | JDLMultimedia

An American Airlines Boeing 737-800 – Photo: Jeremy Dwyer-Lindgren | JDLMultimedia

Recently, I had the chance to fly pretty similar flights from Seattle to Puerto Rico and back on Delta Air Lines and then American Airlines.

I had not flown on two domestic airlines back-to-back with so much the same, and I found there to be a pretty stark differences.

To San Juan, I took two Delta Boeing 737-900ERs with the newest interior (one was only a few weeks old). I flew from Seattle to Atlanta (shocking), then on to San Juan. On the way home, I took two American 737-800s. One had the Boeing Sky Interior cabin, but still shared entertainment screens. The second was an older 737-800, with no sky interior and also shared screens (but more on that later). I flew out of San Juan, through Miami, and then on to Seattle.

A Delta Air Lines Boeing 737-900ER - Photo: Jason Rabinowitz

A Delta Air Lines Boeing 737-900ER – Photo: Jason Rabinowitz | TravelCat Industries

The cost of the tickets were exactly the same: $236 each way. I also earned Alaska Airlines miles for both flights, so I didn’t care about miles on either, nor did I have any status [update: I did not realize that Delta only gave me 50% Alaska miles vs American’s 100%. Still knowing this, it doesn’t change any of my choices or opinions since I am not much of a miles guy].  I was also in window seats and had similar seat-mate setups.

I went into these flights with no expectation of doing a story, but the fact that on similar flights, there was an obvious winner, I became motivated. And yes, you will have to wait until the end to see which airline won — no cheating!

A Delta Air Lines Boeing 757 - Photo: Jason Rabinowitz

A Delta Air Lines Boeing 757 – Photo: Jason Rabinowitz

Every month, the United States Department of Transportation (DOT) releases a load of airline statistics ranging from on-time performance rankings to lost bag rates and simple info requests. Within the monthly data dump sits the number of complaints the DOT received about airlines for that particular month. You’ve probably seen the new headlines like “airline complaints spike in 2014,” or something like that. That data comes from the DOT releases.

Buried in the 47 page monthly DOT report, the word "compliment" is mentioned twice

Buried in the 47-page monthly DOT report, the word “compliment” is mentioned twice

Buried in a recent release, I noticed that the DOT also reported airline compliments in addition to complaints. While complaints sometimes tally over 2,000 per month (2,205 in August 2015), the number of compliments ranges anywhere from none at all to maybe one or two. In the August 2015 release, a whopping three airline compliments were received, and I couldn’t help but wonder what they said. I simply had to know more.