An American Airlines 737-800 parked at John Wayne Airport (SNA) with another preparing for departure – Photo: John Nguyen | AirlineReporter
A few days ago, I reported that American Airlines had seemingly opted to honor mistake fares purchased, after a currency conversion error resulted in pricing at a fraction of the actual cost. Unfortunately for some passengers, the airline has reversed their position and voided certain bookings it determined to be improper.
American previously issued a statement that it would, “honor mispriced fares that were booked last week in select international markets.” The airline also added, “We hope customers enjoy their experience with American and book with us again in the future.”
However, many customers logged into their accounts to find that their reservations were still canceled, even after their credit cards were charged and ticket numbers were issued. How did this happen? Did American backtrack?
American made a mistake, but owned the mistake
NOTE: An update to this story has been posted on AirlineReporter.
Some customers found an unexpected and pleasant surprise last week while buying tickets online from American Airlines.
An apparent error on the airline’s website caused all published fares to be a mere fraction of normal prices for any ticket purchased. It is unknown how long the error had existed, but information about the mistake was posted early in the day last Thursday on Flyertalk, a popular website and online forum for the frequent flyer community.
Screenshot image showing extremely low prices for airfare from Sao Paulo to Hong Kong – Image: flipside | Flyertalk
Flyertalk user flipside posted a screenshot image showing a round-trip business class ticket on American from Sao Paulo to Hong Kong that priced out to be R$1,255 Brazilian Reals (BRL), or approximately $350 US Dollars at today’s prevailing exchange rate. The normal fare for that business class ticket is approximately US$3,350 (R$12,000); the same ticket in coach is about US$850 (R$3,060). How could this sort of thing happen and, in cases like this, how would American respond?
A Qantas 747-400ER and an American 777 on the ground at Dallas-Fort Worth… Soon a sight for Australian airports?
Traveling down under to Australia is one of the most heavily-restricted air travel markets. However, yesterday Qantas and American Airlines make some changes to their services over the Pacific to increase opportunities. As of the middle of December 2015, both American (AA) and Qantas (QF) are going re-add services that were previously cut.
Our Boeing 757 from Philly to San Juan
I do not have kids. I am an only child. I have a very small family where I haven’t really been around a lot of kids. By no means do I dislike strangers’ kids, but I am also not one to go out of my way to interact with them. But I do have to say that I love my friend’s kids. But how much?
I was recently invited to head down to San Juan, Puerto Rico from Seattle (with a short layover in Philly) with one of my best friends and his family: his amazing wife, three kids (ranging from 4-11), and his mother. Most of my traveling is done solo or in a small group of adults. How would flying with kids go?
I have seen others do it, I have even read a few stories on it, but I figured that the hands-on experience would be a bit different. I ended up with quite a few (good and bad) surprises.