|
|
By David Parker Brown, on September 2nd, 2010 at 8:33 am
 Here is PanAm Boeing 747-200 N724PA taken in 1990, about a year before Pan Am went out of business. A while back after I blogged a photo of a Pan Am Boeing 747-200 taking off at Seattle, an ex-pilot that flew for Pan Am emailed me and thought the registration number had to be wrong. He remembered quite clearly that N724PA was not for a 747, but it belonged to a Boeing 707-300 that flew for Pan Am. This was curious for me, since when I looked up photos of aircraft belonging to N724PA there was a photo of a Boeing 707 in Alaska Airlines livery. It is common for airlines to re-use registration numbers, but I felt a story involving a Pan Am Boeing 747 and 707 used by Alaska needed to be told.
It turns out he was right. N724PA a Boeing 707-300, which Pan Am called “Clipper Mercury,” went into service on December 8, 1959 and served Pan Am well, until 1971. Mercury was leased to GE, then Donaldson International Airways until being leased to Alaska Airlines for the summer of 1972. After Alaska’s lease was up it went back to Donaldson and the registration number was changed from N724PA to G-BAEL.
When Mercury’s registration number was changed, it allowed Pan Am to “re-use” the number and register a new aircraft. When Pan Am got a Boeing 747-200 in 1984 from Sinapore Airlines, they gave her the name “Clipper Fairwind” and the registration number N724PA, which previously belonged to the Boeing 707.
I can’t find where the Boeing 747 ended up, but based photos taken in 2005, I am guessing she is no longer flying (can anyone else confirm that?).
So, that explains the confusion of the registration numbers, but left me wondering why the heck Alaska was flying a Boeing 707 for only one summer. For that answer you will have to wait until tomorrow!
Thanks Nick Y for pointing this out!
Also check out:
* Photos of Fairwind Clipper Boeing 747 through the years on Airliners.net
Image by Torsten Maiwald
from Airliners.net used with permission
By David Parker Brown, on August 16th, 2010 at 10:25 am
 I am ready to rock and roll out side of Alaska Airlines Board Room at SEA. In Part 1 I looked at airline lounges as a whole and what they can provide passengers. Then in Part 2 I explored what it is like to be a passenger at Alaska Airline’s Board Room. Today we will see what it takes to provide that high level of service to passengers in an airline’s lounge. What better way to do this then roll up my sleeves, put on a suit and work as a concierge at Alaska’s Board Room at Seattle-Tacoma International Airport (SEA).
It starts with an early arrival. Luckily they let me sleep in and I didn’t have to be at SEA until 6:30am. The Alaska Airlines Board Room opens at 5:00am, meaning employees will start arriving at 4:30am… yikes!
There aren’t too many jobs where you have to take off your shoes and go through a TSA scanner, but many airline and airport employees get the privilege of doing this daily. By the time I arrived, the security line was already long, but since I was being escorted by an Alaska employee, we got to go to the front of the line… booya, I need to do that more often! Then it is just a short walk to Alaska Airline’s boardroom which is located between the C and D concourses.
 Mmmmm...automatic pancake maker. I want one. I was assigned to follow concierge veteran Gina who was to show me the ropes. I was excited to see what it takes to do her job and learn a bit more about Alaska’s Board Room. In the passenger areas, the Board Room is pretty quiet that early in the morning, but behind the scenes things are very much in motion. Around 7-8am the Board Room sees a huge rush and when I arrived it was all about getting things ready for the rush, while taking care of the customers that were already there. There was no relaxing; wine tasting or good food for me, like in my previous visit, because this time it was all about business.
A big part of the job involves connecting with customers. Many times the concierge will know the names and stories of regular customers. This morning there was a regular customer of Gina’s in the lounge of the Board Room with his family. Even though Gina had never met his family before (it is normally just him flying), she knew about his sons and wife from stories the passenger has told her, which was quite impressive. The family was supposed to be leaving on a flight to San Francisco, but due to fog there, it was delayed. Now, it was our job to help make their delay as easy to deal with as possible.
 It was early, but there were a lot of requests for bloody marys! The first thing to help out was getting the pancake maker up and running. This is probably one of the coolest things I have seen in an airline lounge. Press a button and the machine makes a nice, hot double stack for you. The only bad thing was I was working, so no pancakes for me, however the passengers (especially the kids) love it.
The concierge job is multi-faceted and to be successful, you have to be able to multi-task. These are just some of the duties they must perform on a daily basis: passenger relations, greeter, food prep, bartender, cleaner, dishwasher, ticket agent, hospitality, cashier, stocker, sales person, and of course pancake machine setter-upper. One of the nice things for the employees is they are constantly rotating positions. A person might do a few hours down at the front desk checking people in, selling memberships and assisting with flight/seat changes, then they will do a few hours in the upstairs bar serving drinks and preparing for the next round of food service. This helps employees from getting bored and knowing all aspects of the board room. One of their biggest duties involves being a problem solver. Whether a passenger needs a package shipped or a hot drink, a concierge are going to help get it done.
 The front desk is where you get to welcome new passengers and wish others a good flight. The job is not easy, but sure is a lot of fun. Everyone I talked to there (on and off record) absolutely loves their jobs. They get to work with people, see airplanes out the windows (not sure if that part is a benefit to most of them) and get awesome job perks, like free flights. I have talked to a lot of flight attendants who say they have the best job in the world, but I wonder if airline lounge workers might have a leg up. Unlike flight attendants, they aren’t stuck in an airplane with a customer. If one gets too rowdy, they are able to call security or maybe take a walk to calm down. However, it is rare for passengers to misbehave in the Board Room.
Alaska sees about 40,000 passengers per month go through their SEA Board Room… that is a lot of people, but the employees there are always up for the challenge. If you have the extra funds, the cost of admission to Alaska Airlines or other airline lounges become very worth it. Even if you don’t have the funds, spoil yourself sometime and splurge $40 for a day pass next time your flight is delayed, I am guessing it will be worth it!
A Day In The Life Of…A Board Room Concierge
PART 1 | PART 2 | PART 3 | ALL | PHOTOS
A special thanks to Gina and all the Alaska Airlines Board Room Staff for showing me your world and letting me slow you down a bit  .
By David Parker Brown, on August 12th, 2010 at 6:15 am
 The upstairs of Alaska Airlines Board Room in Seattle. For some, hanging out in an airline lounge is an everyday activity. For others it is a rare treat, but for most it is an unknown adventure. Honestly, I haven’t had the experience hanging out in an airline’s lounge and wondered what it would be like. Fortunately, Alaska Airlines was more than happy to let me hang out for a few hours in their Board Room at Seattle-Tacoma International Airport (SEA) to see what it is like to be there as a passenger.
Luckily for me, the day I visited was a bit more special than regular days. Ponti Seafood Grill was handing out free samples and $20 gift certificates while Sleight of Hand Cellars was pouring a red and a white wine for Board Room members. Alaska has started having these special days about once per month, when they highlight local cuisine and wines. Thank goodness I was being a passenger this day and could partake in the great food and drink.
 View out one side of the Alaska Board Room. Lots of Boeing 737's waiting to leave. The Alaska Airlines Board Room has a feeling of elegance, yet at the same time is comfortable. You can enter wearing a suit, shorts or jeans and still feel at home. It seems cool enough that maybe someone like Billie Zane would hang out there (he actually was just leaving as I was showing up). From the moment you enter the large double doors, you are greeted with many smiles and there is always someone there to help you.
It really does give you the experience of flying first class. Everything is a bit fancier, you have more room and a lot of people there to help and answer any questions you might have. The Alaska Airlines Board Room in SEA is divided into two main areas. The bottom floor is more for the business traveler or people looking for a quieter area. Along the window there are plenty of work stations to plug into and get some work done using the complimentary Wi-Fi (which all of SEA has now as well).
 Work stations down stairs at Alaska's Board Room The upstairs is where you will find families traveling together or folks looking for a little more entertainment. There are two large TV’s that become quite popular during sporting events. You also have some pretty awesome views of Alaska Airlines Boeing 737′s out the windows and you can see planes taking off in the distance.
The board room has a bar area where you can get adult drinks. Most are free, but if you want top shelf, it might cost you a few dollars. There are also two self-service locations where you can get soda, coffee and snacks. Throughout the day there are different food options ranging from pastries to cheese to boiled eggs. In the morning folks can try out one of the most amazing food machines I have seen: an automatic pancake maker. All you need to do is push a button and a double stack comes on out. They say it is popular with the kids, but heck, I found it super entertaining.
 A fancy Dale Chihuly installation at Alaska's Board Room. After spending some time in Alaska’s Board Room, it felt…well…a little lame being in the main terminal. Not to say that SEA is a bad airport to hang out in, but once you visit an airport lounge, it is hard to go back. So how do you visit the Board Room as a passenger? Miles and money!
If you aren’t a MVP or Gold Alaska Airlines Mileage Plan Member, it will cost you $450 for the year. If you are MVP, it goes down to $375 and $295 for Gold. If you want to visit only for a day (maybe your flight is delayed or you want to come for wine/food day) then it only costs $40 for a day pass. Since there are many concierges to assist you (and free alcohol), $40 would be a deal if you need to get re-booked on a flight and will be hanging out for a few hours. As a member you have access not only to Alaska’s Board Rooms, but also partner airline lounges located all around the country.
Besides all the goodies, you are going to find first class service. The people that work in the board room are well trained in many areas to make sure they can help any passenger’s request (more on their duties tomorrow).
A Day In The Life Of…A Board Room Concierge
PART 1 | PART 2 | PART 3 | ALL | PHOTOS
By David Parker Brown, on August 11th, 2010 at 4:00 am
 Privium ClubLounge in Amsterdam For most people being stuck at the airport is a real drag. Even though I can easily be entertained for a few hours, if I am in one more than 4-5, I will start getting grumpy. Uncomfortable seats, expensive food and no one who seems to give a darn. Unless of course, you have access to an airline’s board room.
I have flown a lot in my life, yet I have had very little experience with airline board rooms. Either not racking up enough miles with one airline or constantly flying airlines that don’t even have a board room. I have always felt they were elite and out of reach for a middle class traveler. I wanted to check out the board room experience inside and out and luckily Alaska Airlines was more than happy to have me.
I learned that although being in the board room feels like an elite experience, you don’t need to be wealthy to experience it. I visited Alaska Airline’s Board Room at Seattle-Tacoma International Airport twice in one week: The first to see what it is like as a passenger and the second, to roll up my sleeves and go behind the scenes to see what it is like to work as a concierge.
 reLAX, enjoy some snacks and the view This experience will be in a three part series with this first introduction looking at boardrooms in general, the second part showing what it is like as a passenger, and concluding with the experience as an employee.
Airport lounges allow passengers to have a first class experience at the airport. Most are airline-owned or shared through an alliance. Many larger and legacy airlines will have lounges all over the world, but most low cost carriers will not provide any.
For the most part the lounges provide a quieter environment for passengers to relax or work, free food and drinks and direct access to top notch customer service. Most airport lounges are restricted to people with yearly or lifetime memberships, elite frequent flyer members or those flying in first class. Some airlines will allow passengers to purchase one-day passes to enjoy all the amenities, but not with a long-term contract.
 Alaska Airlines Board Room in Seattle, WA Now, you don’t need to go through an airline necessarily to access first-class airport service. A while back I took a look at reLAX at Los Angeles International Airport (LAX), which gives you board-room-like service, but it is not attached to any airline. You don’t need VIP mileage status or big bucks to be treated like a rockstar. You just need a few bucks and some extra time at LAX. I checked back in with them and things have been going well. They have seen 50,000 visitors since they opened in December 2008 and are planning to expand to other cities in the near future.
So what is it like to be a VIP and go to the exclusive airport lounge? You are going to have to wait until tomorrow to find out, when I blog about the passenger experience at Alaska Airline’s Board Room!
A Day In The Life Of…A Board Room Concierge
PART 1 | PART 2 | PART 3 | ALL | PHOTOS
Images:
Privium by WytzeNL
ReLax by ReLax
Alaska by AirlineReporter.com
By David Parker Brown, on August 4th, 2010 at 12:18 pm
 Alaska Airlines Boeing 737 and Allegiant Air MD-83 in Las Vegas Who doesn’t want more flights to Hawaii? Alaska Airlines recently announced they will be starting service from Bellingham (located about 1.5hrs north of Seattle right by the Canadian border) to Honolulu starting January 7th.
The fact that Alaska is continuing to expand their flights to Hawaii is not surprising, but opening a route that most people assume Allegiant will be soon using their new Boeing 757′s on is interesting.
As Dan Webb points out on his blog, Alaska’s press release points out they have amenities included in their basic fares, which seems to be comparing them to another airline that does not, presumably Allegiant.
I wrote to Allegiant to see if they have a comment about Alaska announcement and not surprisingly they did not since Allegiant has been pretty tight-lipped about their future plans. I also spoke with Bobbie Eagen, with Alaska Communications, to see if this move is directed towards the possibility of Allegiant flying the same route and she told me, “The new Bellingham-Honolulu service is a natural progression of Alaska’s Hawaiian expansion,” she continued, “There’s great demand from customers living in Bellingham and the Lower Mainland and adding nonstop service to Honolulu, one of our most popular vacation destinations, made sense.”
Either way, competition is always good for the customer and watching a little airline route battle is good for us airline nerds…Game on!
Image: gtarded
|
|
