PeopleExpress Boeing 737-400 - Photo: PeopleExpress

PeopleExpress Boeing 737-400 – Photo: PeopleExpress

This story was written by John Cameron for AirlineReporter

If you are old enough to have been flying commercially in the early 1980’s, especially along the eastern half of the United States, then you might recall a certain low-cost airline that rose to prominence in the blink of an eye, and faded away just as quickly.

By the end of its first year of operation, it offered nearly 50 daily departures from its home base in Newark, NJ (EWR) and eventually provided non-stop flights from Newark to London’s Gatwick Airport (on a 747) for $149 each way. A few years later, it purchased numerous airlines (most notably Frontier Airlines) to add to its ever-expanding route network.

However, by 1986 the company was struggling to stay afloat, and in early 1987 – roughly six years after it began operations – the wild ride came to an end as the plucky low-cost carrier was absorbed into Continental Airlines.

I’m talking, of course, about PEOPLExpress Airlines (PEx).

Is there a favorite aspect of the passenger experience you like the most? Share!

Is there an aspect of the passenger experience you like the most? Share!

As I am sure many of you know, not all airlines are created equally. Some airlines are about getting you from point A to B with little fanfare, while others spend a great amount of time (and money) to make sure you arrive happy.

If only there were a way to celebrate those airlines who you feel were the best — OH, THERE IS! You can have your voice heard through the Passenger Choice Awards, presented by APEX.

Their quick, 10-minute survey gives you, the passenger, a voice in which airlines deserve to be rewarded for high-end service and amenities. The survey covers the entire passenger experience from the ticket purchase to picking up your bag at baggage claim. The survey allows you to hone in on one great customer service experience you had or you can take some time and share multiple experiences.

Food is a big part of the airline experience.

Food is a big part of the airline experience

After the votes are tallied, the winners will be announced at the APEX Expo in mid-September. Plus, many of the airlines on the survey will receive the data; this, of course, meaning that not only can you reward airlines for a job well done, but you might help them improve their service.

The Airline Passenger Experience Association (APEX) is a group of airlines, suppliers and related companies with the task of improving the passenger experience. They keep up with news, trends, and conduct surveys like these to keep up with what is going on with the passenger experience.

You can easily keep up with the awards by following @theAPEXassoc and @PassengerChoice on Twitter.


Make sure to vote soon. On June 30th, the polls will close and APEX will start to process the results.

US Airways Airbus A321 getting work done - Photo: Jason Rabinowitz

US Airways Airbus A319 getting work done inside the facility

All photos by Jason Rabinowitz

US Airways has a pretty large fleet of aircraft – over 340. From time to time, every aircraft needs to have some maintenance done to it; some scheduled and some not. We recently were able to take a photo tour of US Airways / American Airlines maintenance facility in Phoenix and wanted to share the photos. So sit back, relax, and enjoy the show…

My Comfort Class seat on my Turkish Airlines Boeing 777-300ER

My Comfort Class seat on my Turkish Airlines Boeing 777-300ER out of LAX


When I first saw I was booked in Comfort Class on Turkish Airlines, I wasn’t sure what to expect.  I knew it was a premium economy product, but that could mean anything from a few inches of extra leg room to having an almost-business-class experience.

Being able to check out the product during my recent flights to and from Los Angeles to Istanbul, I was impressed overall by my whole experience.  I enjoyed the comfortable seat, my amenities, the delicious food, and the access to the in-flight entertainment (IFE) system. However, I felt let down by the service that I received during certain points of my trip, which left me wanting a bit more.

Turkish Airlines' Boeing 777-300ER sitting at Istanbul

Turkish Airlines’ Boeing 777-300ER sitting at Istanbul

It was nothing that horrible, but just added up enough to make me disappointed overall about the experience. I think some of the things could easily be avoided or changed to make the passenger experience a bit better, and make people who feel like they shelled out some additional money for a premium product feel a bit more special.

One of the main reasons that I was flown to Istanbul was to work with Turkish to help them look into the future of their business – and part of that was related to customer service. I am grateful to work with an airline wanting to learn, and I hope that they are listening.