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The 787 Dreamliner: The Good, The Bad and The Ugly – Update9

Aviation fuel comes out of the left wing of a Boeing 787 Dreamliner during a test flight at Boeing Field. Photo by Brandon Farris.

Aviation fuel comes out of the left wing of a Boeing 787 Dreamliner during a test flight at Boeing Field. Photo by Brandon Farris.

The past 7 weeks have not been one to write home about for the 787 program, from a couple of diversions, to a fire in Boston along with a couple of fuel leaks.

While events like these are expected it has come at a bad time with all of them being so close together and has caused major public scrutiny of the aircraft. We are going to take a look back at what has happened in the last seven weeks to lead to the events of yesterday causing the launch carrier, All Nippon Airways (ANA) and also Japan Airlines (JAL) to ground its entire fleet of Dreamliners.

The first event was on 04DEC2012, involving United Airlines performing flight 1146 from Houston to Newark when it diverted to New Orleans after the Captain reported getting multiple messages indicating some kind of system error. When calling into ATC the pilot stated that it was an electrical malfunction and directed firefighters to look behind the wing once the aircraft touched down where the electronics bay is located.

The aircraft, N26902 was thoroughly inspected and no arching or proof of any kind of fire was found and the aircraft ferried back to Houston a couple of days later where it re-entered service on 10DEC2012. However on 17DEC2012 United Airlines (UA) reported that it had found another electrical problem on a second 787 in its fleet of 5 at the time.

Just a couple of days later, reports surfaced from Qatar Airways CEO Akbar Al Baker, that it also had to ground one of its 787’s following a similar electrical issue as the one that the United aircraft suffered after the airplane landed in Doha following its delivery flight. Al Baker was very vocal stating, “These problems are unacceptable because this aircraft has been flying for the last 14 months.”

“Two aircraft having the same problem — the same major problem — so quickly is a cause of concern,” Al Baker said, adding that Doha-based Qatar Air will ask Boeing to cover its losses. “Definitely we will demand compensation. We are not buying airplanes from them to put in a museum.”

The next 4 weeks were quiet and smooth for the 787, until 07JAN2013, when a Japan Airlines 787 that just arrived, deplaned and was sitting at the gate, when cleaners on-board the aircraft noticed smoke billowing into the cabin of the aircraft. Firefighters were called in and by the time that they got there smoke was pouring out of the cargo compartment. The responders were able to quickly find the spot where the smoke was coming from and managed to put the fire out about 45 minutes after it started. While they were attempting to put the fire out one of the lithium ion batteries that powers the aircraft was believed to have been struck by one of the firefighter’s axes and caused the battery to ultimately have a small explosion.

United is confident in the 787 and still operating the aircraft. Photo by Brandon Farris.

United is confident in the 787 and still operating the aircraft. Photo by Brandon Farris.

The incident was significant enough to cause the NTSB to come out and investigate. It was believed that this issue stemmed from something different than the United 787 issues back in December.

“We need to give our technical teams time to really understand the event,” Lori Gunter, spokeswoman for the 787 program, said in a statement at the time. “Anything offered now would be speculation and likely incorrect. It’s just too early to make comparisons to other events or to draw conclusions.”

The next day (08JAN13) things went from bad to just plain outright ugly as a second JAL 787 was on the ground and taxing out to the runway when it had a fuel leak of approximately 40 gallons of JET-A. The aircraft was then towed back to the gate where it was fixed and departed 4 hours later.

It also comes out on 08JAN that UA inspected its fleet of 787’s again following the JAL fire and found improper wiring on 2 of its 6 Dreamliners that have now been corrected.

ANA had incidents on both 09 and 11JAN13 of braking issues on one 787 and a cracked windshield on another. These are very much non-issues and only made the news since the aircraft was already under scrutiny. These kinds of things happen across the world every day from many different aircraft.

On Friday 11JAN13 the FAA and US DOT announce that the 787 will undergo a comprehensive review of all the critical inspections to make sure that no changes are necessary. A team of FAA, Boeing engineers and inspectors will conduct this joint review, with an emphasis on the aircraft’s electrical power and distribution system. The review will also examine how the electrical and mechanical systems interact with each other. “We are confident that the aircraft is safe. But we need to have a complete understanding of what is happening,” said FAA Administrator Michael P. Huerta. “We are conducting the review to further ensure that the aircraft meets our high safety standards.”

Boeing Chairman, President and CEO Jim McNerney issued the following statement yesterday after it was announced that the FAA and Boeing will start a review of the 787’s recent issues and critical systems, “Boeing shares the same commitment to air travel safety that Transportation Secretary LaHood and FAA Administrator Huerta spoke of this morning in Washington, D.C. We also stand 100 percent behind the integrity of the 787 and the rigorous process that led to its successful certification and entry into service. We look forward to participating in the joint review with the FAA, and we believe it will underscore our confidence, and the confidence of our customers and the traveling public, in the reliability, safety and performance of the innovative, new 787 Dreamliner.”

At the time, AirlineReporter.com was in SJC covering the inaugural 787 flight to the airport and managed to get this statement from ANA Chairmen of the Board Yoji Ohashi on their take on the events of the week, “We can not give you an official comment, but we are confident about the safety of the Dreamliner.”

That now leads us to yesterday, 15JAN2013, on what appeared to be just another day in Japan but then reports started to float out that and ANA 787 just made an emergency diversion to Takamatsu following the pilots reporting smoke in the cockpit. The aircraft landed without incident and once off of the runway the slides were deployed and passengers evacuated from the aircraft on the tarmac of the airport.

The aircraft involved in the incident was JA804A, which was ZA102 and a part of the certification flights for the 787. This aircraft actually flew the final flight to give the 787 type its official certification. At this time it is still not clear what caused the smoke but we are sure that something will come out in the next couple of days as the FAA and NTSB are both very interested in it.

About an hour after the incident news began to break that ANA was ordering the grounding of all 787’s in its fleet to undergo immediate inspections and would remain grounded until further notice according to officials at a press conference following the incident. Shortly after that JAL announced it would also ground its fleet but did not say for how long. This is pretty significant as it puts 24 787’s between the two carriers on the ground and that is approximately half of the 787’s currently in-service.

ANA has already cancelled all 787 flights to the USA for Wednesday, reports have come in that JAL has closed reservations for its NRT-BOS flight until 22JAN13 meaning a week long suspension at least for that route.

AirlineReporter.com has been attempting to reach out to several 787 carriers for comments and updates on if they also plan on grounding their fleets (please check the updates below for newer comments). At the time of posting this story, Qatar Airways has responded stating, “No comment.” LOT has confirmed their inaugural 787 flight from Warsaw to Chicago is still happening later today. United told us via email, “We inspected all of our 787 aircraft and they are flying as scheduled. We are continuing to support Boeing and the FAA throughout their review.”

Via Twitter and Facebook, it seems that most #AvGeeks would not think twice about flying on a 787 Dreamliner today. But there have been more concerns voiced about the Dreamliner versus when the same question was asked about a week ago.

Airplane Geek Daryl Chapman was nice enough to talk with us briefly on why he wouldn’t fly on the aircraft at this point in time, “just too many problems in such a short time and problems that are rather serious.” He continued stating, “I think the 787 looks great but these problems are too serious seeing its already been delayed for so long.”

Yes, the plane has been delayed several years; however there are always unforeseen things that happen that aren’t in spec. The 787 is not just a small evolution in airline design — it is a revolution. It is the most advanced commercial vehicle ever created, with uncountable advances in many varied technologies. It’s not unexpected that there will be issues that weren’t revealed in testing and every other aircraft has had issues, some much more devastating. Remember, that this is the first new airliner to be put under the scrutiny of social media, which can follow every small up and down the 787 is facing.

Personally, I am scheduled to fly on LOT’s inaugural Warsaw to JFK flight in less than three weeks and I currently have absolutely no second thoughts about getting on the Dreamliner. The airplane has been heavily tested and proven itself to the FAA and other international Aviation Administrations. Let’s just hope the aircraft has a bit more smooth flying from here on out.

UPDATE1 – 1:10pm – LAN’S COMMENT:
(see LAN’s updated comment in Update6 below) AirlineReporter.com received an official comment from LAN Airlines via email: “Since August 2012, when LAN began to receive and operate our first three Boeing 787 Dreamliners, we have conducted regular inspections of all of the aircraft systems in compliance with industry regulations and the recommendations of the manufacturer.  The aircraft has received the same high level of routine maintenance and inspections that we diligently apply to our entire fleet.  The safety of our passengers and the reliability of our fleet is our top priority.”

UPDATE2 – 3:00pm – QATAR PARTIALLY GROUNDS 787:
Reports show that Qatar Airways has canceled its London (LHR) to Doha (DOH) flight 76 today and that the aircraft, A7-BCK, is at least temporarily grounded at LHR. The UK Daily Mail shows that Qatar confirmed the cancellation and stated that safety fears were ‘speculation’ but admitted such cancellations were ‘rare.’  The airline also did not comment on the fate of four other Dreamliner planes in its fleet. It appears that the airline might also be planning to delay its initial launch of the 787 on its Perth Route that was supposed to launch on 01FEB. When trying to book a flight on the airline’s website, it shows a Boeing 777-200LR will be used instead of a 787 Dreamliner.

UDATE3 – 3:15pm – FAA GROUNDS THE 787:
According to multiple sources, the FAA has grounded all Boeing 787 flights. Here is the full FAA statement:

“As a result of an in-flight, Boeing 787 battery incident earlier today in Japan, the FAA will issue an emergency airworthiness directive (AD) to address a potential battery fire risk in the 787 and require operators to temporarily cease operations.  Before further flight, operators of U.S.-registered, Boeing 787 aircraft must demonstrate to the Federal Aviation Administration (FAA) that the batteries are safe.

“The FAA will work with the manufacturer and carriers to develop a corrective action plan to allow the U.S. 787 fleet to resume operations as quickly and safely as possible.The in-flight Japanese battery incident followed an earlier 787 battery incident that occurred on the ground in Boston on January 7, 2013. The AD is prompted by this second incident involving a lithium ion battery.

“The battery failures resulted in release of flammable electrolytes, heat damage, and smoke on two Model 787 airplanes. The root cause of these failures is currently under investigation. These conditions, if not corrected, could result in damage to critical systems and structures, and the potential for fire in the electrical compartment.Last Friday, the FAA announced a comprehensive review of the 787’s critical systems with the possibility of further action pending new data and information.

“In addition to the continuing review of the aircraft’s design, manufacture and assembly, the agency also will validate that 787 batteries and the battery system on the aircraft are in compliance with the special condition the agency issued as part of the aircraft’s certification.

“United Airlines is currently the only U.S. airline operating the 787, with six airplanes in service. When the FAA issues an airworthiness directive, it also alerts the international aviation community to the action so other civil aviation authorities can take parallel action to cover the fleets operating in their own countries.”

UPDATE4 – 4:35pm – NEW UNITED COMMENT:
United has emailed AR.com: “United will immediately comply with the Airworthiness Directive and will work closely with the FAA and Boeing on the technical review as we work toward restoring 787 service.  We will begin reaccommodating customers on alternate aircraft.” Reaching out to LAN, LOT and other 787 operators for updated comments.

UPDATE5 – 4:50pm – BOEING SPEAKS:
Boeing Chairman, President and CEO Jim McNerney just released the following statement: “The safety of passengers and crew members who fly aboard Boeing airplanes is our highest priority.

“Boeing is committed to supporting the FAA and finding answers as quickly as possible. The company is working around the clock with its customers and the various regulatory and investigative authorities. We will make available the entire resources of The Boeing Company to assist.

“We are confident the 787 is safe and we stand behind its overall integrity.  We will be taking every necessary step in the coming days to assure our customers and the traveling public of the 787’s safety and to return the airplanes to service.

“Boeing deeply regrets the impact that recent events have had on the operating schedules of our customers and the inconvenience to them and their passengers.”

UPDATE6 – 5:55pm – LAN’S UPDATED STATEMENT:
This updated statement was just sent via email:  “In compliance with the recommendation of the Federal Aviation Administration of the United States (FAA) and in coordination with the Chilean Aeronautical Authority (DGAC), LAN announces that we will temporarily suspend the operation of our three Boeing 787 aircraft.

“Flights that were scheduled to be operated by the 787 will be temporarily replaced with other aircraft in our fleet to mitigate any potential impact that this situation could cause our passengers and cargo clients.  The safety of our operation and our passengers is our top priority and we lament any inconvenience that this may cause.”

UPDATE7 – 7:20PM – AIR INDIA GROUND 787s & LOT CANCELS INAUGURAL 787 FLIGHT:
LOT Airlines has postponed their inaugural Boeing 787 Dreamliner flight from Chicago today, but it is unclear if it is related to the FAA  airworthiness directive (AD) or another issues. Jon Ostrower with the Wall Street Journal is reporting on Twitter, “Indian Regulator joins FAA and has asked Air India to temporarily ground its fleet of Boeing 787s.” Still no word from Ethiopian Airlines, but we are trying multiple channels to speak with them.

UPDATE8 – 1/16 8:30AM – IMAGES OF JAL & ANA GROUNDED 787s:

One of JAL's Boeing 787 Dreamliners grounded at Haneda Airport in Tokyo. Image by Hiroshi Igami.

One of JAL’s Boeing 787 Dreamliners grounded at Haneda Airport in Tokyo. Image by Hiroshi Igami.

One of ANA's Dreamliners grounded at Haneda. Image by Hiroshi Igami.

One of ANA’s Dreamliners grounded at Haneda. Image by Hiroshi Igami.

UPDATE9 – 1/16 9:20AM – UPDATED COMMENTS FROM LOT AND QATAR:
From LOT: “Today also European regulator, EASA, confirmed FAA recommendations, and LOT is fully compliant with them. 

“Two of currently operated by LOT aircrafts are grounded until all recommendations will be implemented and planes will be re-checked by technical staff.

 “Following FAA statement we would like to confirm, that LOT will cooperate both with Boeing and FAA to develop a corrective action plan to allow our fleet to resume operations as quickly and safely as possible.”

Statement from Qatar Airways: “Following instructions by both the Federal Aviation Administration (FAA) in the United States and Qatar’s Civil Aviation Authority, Qatar Airways is implementing the Airworthiness Directive issued by the FAA for all operators of the Boeing 787 to ground the aircraft, effective today 17 January 2013.”

Regarding current situation we would like to inform, that all our long-haul operations will be continued with 767 aircrafts, except today’s flight to Beijing, which will be cancelled.

This story written by…Brandon Farris, Correspondent. Brandon is an avid aviation geek based in Seattle. He got started in Photography and Reporting back in 2010. He loves to travel where ever he has to to cover the story and try to get the best darn shot possible.@BrandonsBlog | RightStuffPhotography | Flickr

Is This Boeing 737-800 Prepped for American Airline’s New Livery?

Is the 737-800 on the left set up for American Airlines new livery? The one of the right is an older 737-800. Left Image: Malcolm Muir. Right Image: Drewski2112.

Is the 737-800 on the left set up for American Airlines new livery? The one of the right is an older 737-800. Left Image: Malcolm Muir. Right Image: Drewski2112. [CLICK FOR LARGER]

It is shocking how locked down American Airlines has their new livery. I will admit that I have been trying to get some inside scoop on the livery and no one is talking, mostly because so few people actually know what this new livery is going to look like.

We have seen American’s new 777-300ERs (77W) with a base paint, but we aren’t sure of the colors (I will go out on a limb and say that red and blue will survive). What the titles will look like or if we will still see the eagle is still anyone’s guess.

BONUS: Interior photos of AA’s 77W.

One questions has been if American will paint its entire fleet in the new design or if this is just a special one-off livery to celebrate the 777-300ER.  Recently, Malcolm Muir, AirlineRepoter.com correspondent, caught a photo of a new American Boeing 737-800 and noticed a difference.

It might not be so obvious looking at the two 737’s above, but take a look at the winglets. The newest one (on the left), is lacking the AA.com on the winglet, which has been seen on all previous pre-painted 737s. Is this because it is set to get AA’s new design? Probably.

American Airlines third Boeing 777-300ER (N719AN) seen in Portland on January 8, 2013. Photo by Sabian404/Russell Hill

American Airlines third Boeing 777-300ER (N719AN) seen in Portland on January 8, 2013. Photo by Sabian404/Russell Hill.

It is highly expected that American’s new livery will debut on one of their Boeing 777-300ERs at Dallas/Fort Worth International Airport, but when? American took delivery of their first 77W over a month ago and it has been conducting demo/preparation flights for the airline (it was recently seen in Miami with mini-American titles). The first 777-300ER is scheduled to start service from DFW to  Sao Paulo on January 31, 2013, which doesn’t leave much time for American to show off their new livery.

I highly doubt that they would fly the 77W on scheduled service in this half-livery and of course they want to get as much publicity off the new livery and their change in direction as possible. I expect that we should all have a date of unveiling rather soon — like by the end of the week. I would hope that unlike the delivery of their first 777-300ER, the new livery unveiling will not go quietly — stay tuned.

UPDATE: Tom Horton, the parent of American Airlines parent AMR, sent out a letter employees earlier today and in it stated, “With all of these changes, our company will very quickly begin to look and feel very different – both inside and out. We will be sharing more information about the new look and feel very soon.” Notice how the “very” is italicized — American did that. It is coming soon. Very soon. (see the full letter)

This story written by…David Parker Brown, Editor & Founder.

David started AirlineReporter.com in the summer of 2008, but has had a passion for aviation since he was a kid. Born and raised in the Seattle area (where he is currently based) has surely had an influence and he couldn’t imagine living anywhere else in the world.

@AirlineReporter | Flickr | YouTube

ANA Starts Boeing 787 Dreamliner Operations to San Jose

ANA's Boeing 787 Dreamliner (JA813A) arrives to San Jose. Photo by Brandon Farris / AirlineReporter.com.

ANA’s Boeing 787 Dreamliner (JA813A) arrives to San Jose. Photo by Brandon Farris / AirlineReporter.com.

Although there has been recent bad news regarding the Boeing 787 Dreamliner, we are happy to share some good news: Japan-based All Nippon Airlines (ANA) expanded its route network with its first arrival into Silicon Valley’s own Mineta San Jose International Airport (SJC) on Friday January 11, 2013.

SJC becomes the eighth US destination for ANA. The new routing will provide direct five days a week service to Tokyo Narita (NRT) from SJC. This will be the first time that SJC has a direct flight to an Asian City since American Airlines pulled out of NRT-SJC in 2006.

BONUS: Video of Flying on ANA’s Boeing 787 Dreamliner

The flight, ANA 1076, landed nearly an hour early into SJC and pushed back on-time with no issues. When asked about the recent issues facing the 787, ANA Chairmen of the Board Yoji Ohashi stated, “We can not give you an official comment, but we are confident about the safety of the Dreamliner.”

ANA employees bow to the arriving 787. Photo by Brandon Farris / AirlineReporter.com.

ANA employees bow to the departing 787. Photo by Brandon Farris / AirlineReporter.com.

This is the first 787 to serve the San Francisco area and has brought excitement to those who were able to fly on it. Passengers still have confidence in the aircraft as the flight in and out was completely sold out and is sold out for the first week, according to ANA officials.

“We are confident that passenger demand will remain high between SJC and Japan, as well as other Asian cities, with Tokyo as the gateway into Asia. Reservations for the route are already showing great demand and we are excited that customers will enjoy ANA’s utmost service with Japanese hospitality on our innovative Dreamliner,” shared ANA president and CEO Shinichiro Ito in a statement from Tokyo.

Although the service will begin as five days per week, it should increase to daily service in the future.

Celebration in the SJC terminal. Photo by Brandon Farris / AirlineReporter.com.

Celebration in the SJC terminal. Photo by Brandon Farris / AirlineReporter.com.

“We are pleased to launch ANA’s new direct service between Tokyo and SJC today,” Mayor Chuck Reed said. “Weather on business or visiting friends and family, Silicon Valley residents will find that ANA’s new flights offer a convenient connection to Japan and the Pacific Rim. I thank ANA for their investment in SJC.”

The new service even allowed Mayor Reed to take a shot at its partner airport SFO, “You can fly out of one of the best on-time airports in the country over an airport with one of the worst on-time records.”

AirlineReporter.com managed to get a passenger’s account of the flight to Narita from SJC. Alan Tsuda was nice enough to send us a report on his experience, “In economy, it was the most comfortable full plane experience I’ve ever had. Quite spacious, usually, I take an aisle seat, but this time had an interior seat. The center has four seats with a small gap in the middle, which gives the interior passengers just enough more room to make a difference. I did not notice the lighting to be dramatically different, but it was pleasant.”

ANA's 787 sits next to the terminal in San Jose. Photo by Brandon Farris / AirlineReporter.com.

ANA’s 787 sits next to the terminal in San Jose. Photo by Brandon Farris / AirlineReporter.com.

Tsuda continued, “The spaciousness of the cabin makes it feel much more open, less of a cave feeling. Definitely noticed that I needed less hydration, so I suppose there was more humidity in cabin. I can’t be sure, but I felt that the noise (I was behind the wings) was slightly less than in the 747 that I took for the next leg of my trip. Subjectively I heard less low end rumble. I would definitely recommend the plane and ANA from SJC to NRT.”

The lighting and increased humidity of the 787 might be obvious benefits to passengers flying, but the route itself is more telling of the benefits of the 787 Dreamliner. This new route wouldn’t make economic sense on a larger aircraft, like the Boeing 777, but it does with the smaller and more efficient 787. The ability to fly more non-stop routes, like SJC-NRT is one of the huge benefits of the Dreamliner.

Although this is the first new international service into the airport, they are confident that they will bring in a few more international carriers in the near future as they are in talks with several airlines. Soon, I hope to write a story discussing what the future may hold for SJC after talking to airport officials while at the event.

ADDITIONAL ANA BOEING 787 SCJ PHOTOS:

This story written by…Brandon Farris, Correspondent.

Brandon is an avid aviation geek based in Seattle. He got started in Photography and Reporting back in 2010. He loves to travel where ever he has to to cover the story and try to get the best darn shot possible.

@BrandonsBlog | RightStuffPhotography | Flickr