The Etihad A380 operates a daily service to Sydney, sadly the return flight is at night Photo: Jacob Pfleger | AirlineReporter

The Etihad A380 operates a daily service to Sydney; sadly the return flight is at night – Photo: Jacob Pfleger | AirlineReporter

Having recently experienced Etihad’s outstanding first class apartment on the Airbus A380, I had high expectations of their business studio product. While I already had a chance to view the entire Etihad A380 during last year’s Dubai airshow, I was still excited to try out the product on a nice long flight from Sydney to Abu Dhabi; the only downside of course being that the entire flight would be during the night.

The Etihad business studio really is flying reimagined and it is a product that exceeds those of some carriers first class products Photo: Jacob Pfleger | AirlineReporter

The Etihad business studio really is flying reimagined and it is a product that exceeds some carriers’ first class products – Photo: Jacob Pfleger | AirlineReporter

Check-in and all other departure formalities were completed with ease. It was nice to see that Etihad had recently opened a dedicated lounge in Sydney. While it might not be as grand and glamorous as Etihad’s New York JFK lounge, it is certainly a step above the Air New Zealand lounge which was previously used. Although slightly on the small side (particularly when the flight is full), the lounge does offer a few unique and welcome additions not often seen in business class lounges.  This included the option of a la carte dining, with a rather extensive menu, as well as a well stocked bar and plentiful waitstaff to assist.

Etihad's Sydney lounge - while slightly small it offers a far superior service to any other business class lounge in Sydney Photo: Jacob Pfleger | AirlineReporter

Etihad’s Sydney lounge – while slightly small, it offers a far superior service to any other business class lounge in Sydney Photo: Jacob Pfleger | AirlineReporter

Since I was planning on having dinner on-board, I only decided to sample a few small dishes in the lounge. The clear highlights were the seared scallops and the vanilla meringue.

One nifty feature of the lounge was that the staff will check your passport upon entry, meaning there is no need to provide your passport again during boarding — no fumbling around with passports and boarding passes at the gate.

A la Carte dining is offered as standard in the Etihad Sydney lounge - You can't go wrong with the Seared scallops they are simply divine Photo: Jacob Pfleger | AirlineReporter

A la Carte dining is offered as standard in the Etihad Sydney lounge. You can’t go wrong with the seared scallops; they are simply divine. Photo: Jacob Pfleger | AirlineReporter

I still get a great feeling when boarding the upper deck of the A380 — it never gets old. Sadly, this time I would not be turning left at the top but right. Even so, it was a great feeling to be flying on the Etihad A380 once again (if just for the cool-yet-slightly-creepy boarding music). The business cabin decor and design is once again an example of class and sophistication, which I have only seen on Etihad since the launch of their Facets of Abu Dhabi design concept.

Boarding the Etihad A380 is like entering a luxury hotel - passing through the "lobby" on the way to my business studio Photo: Jacob Pfleger | AirlineReporter

Boarding the Etihad A380 is like entering a luxury hotel – passing through the “lobby” on the way to my business studio -Photo: Jacob Pfleger | AirlineReporter

The business cabin comprises of 70 fully-flat “business studio” seats in a 1-2-1 configuration. My only criticism of the layout is that some seats are rearward facing. Not only does this diminish the premium experience, but the rear-facing seats actually have a slightly reduced pitch. Luckily, I was fortunate enough to have selected a forward-facing window seat, but be warned the window seats and all other forward-facing seats tend to get snapped up quickly, so best to select your seat directly at the time of booking.

The Business "Studio" on the Etihad A380, it gives some first class products a run for their money Photo: Jacob Pfleger | AirlineReporter

The business “Studio” on the Etihad A380; it gives some first class products a run for their money – Photo: Jacob Pfleger | AirlineReporter

Following another low and slow departure from Sydney, which is almost a trademark of the A380 on any ultra-long-haul flight (my flight was 14:40), the inflight service commenced. Etihad is one of a few airlines that offers an anytime dining concept, even in the business class cabin.

Unfortunately, my first choice of steak was no longer available, but I needn’t have worried, as the Vietnamese-style Barramundi was simply stunning — moist and full of flavor. For dessert I also went for an equally light option of the fruit platter which was nice and fresh.

The delicious Vietnamese style Barramundi, i'm glad the steak ran out Photo: Jacob Pfleger | AirlineReporter

The delicious Vietnamese-style Barramundi; I’m glad they ran out of steak – Photo: Jacob Pfleger | AirlineReporter

Following the dinner service, I finished watching Spectre (great movie btw) and decided to turn in for the night. Once again Etihad impressed me as they now provide pajamas in business class, but only on the ultra-long-hauls. This is something that only a handful of airlines provide these days, but it does make a world of difference.

I managed a solid 7-8 hours of sleep. I must say that the seat is very comfortable in the sleep position, and is much wider than Etihad’s previous business product (still on its 777 and A330/A340 fleet).

The business class seats come complete with mattress, duvet, slippers and pyjamas on long haul flights. Photo: Jacob Pfleger | AirlineReporter

The business studio provides a very comfortable bed – I even managed 7-8 hours of sleep – Photo: Jacob Pfleger | AirlineReporter

After waking up, I still had about three hours to go before landing in Abu Dhabi. I was excited to keep enjoying the product — and of course more food!

For breakfast I selected the Etihad steak sandwich, along with the energizer smoothie and fruit platter. This was the perfect start to the day, albeit a somewhat unorthodox breakfast option.  But I could not go on a flight with Etihad without having the signature steak sandwich at least once — it is somewhat of a tradition for me now.

The Etihad Steak sandwich - A must have item on any Etihad flight Photo: Jacob Pfleger | AirlineReporter

The Etihad Steak sandwich – A must have item on any Etihad flight – Photo: Jacob Pfleger | AirlineReporter

I took a bit more time to explore the in-flight entertainment (IFE) and I must say that the airshow feature is one of the best I have seen out there. There is a head-up display mode, as well as various other bits and pieces of information such as the pitch and roll rate of the aircraft and the vertical speed indicator. It is packed full of many unique features which any AvGeek is sure to appreciate.

The airshow on the IFE is pretty cool and comes complete with many non standard features such as the HUD (head up display) mode Photo: Jacob Pfleger | AirlineReporter

The airshow on the IFE is pretty cool and comes complete with many non-standard features such as the HUD (heads-up display) mode Photo: Jacob Pfleger | AirlineReporter

Prior to descent the crew distributed fast-track forms for immigration in Abu Dhabi and invited us to use the Etihad arrivals lounge. Since I was transiting onto another flight, I unfortunately did not get a chance to experience the lounge.

Having some Baklava prior to arrival, I just love the design of the crockery and cutlery used by Etihad Photo: Jacob Pfleger | AirlineReporter

Having some Baklava prior to arrival; I just love the design of the crockery and cutlery used by Etihad – Photo: Jacob Pfleger | AirlineReporter

We arrived in Abu Dhabi 30 minutes ahead of schedule, which meant we were one the of the first arrivals of the day. I was happy since I was through transit security very quickly and one of the first in line for a much needed shower at the premium lounge.

The business studio really is flying reimagined.  It delivers a superior experience to even some of today’s first class products, let alone the current business class offerings. It is a rare example of an airline willing to spend a little more to deliver a truly outstanding product, while at the same time not diminishing the premium  experience with mindless cutbacks to various products that enhance the passenger experience (such as offering pajamas in business class.). Once again, it is a clear example of Etihad delivering on the words of its CEO James Hogan; that Etihad is the best airline in the world, not the biggest.

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SENIOR CORRESPONDENT - PRAGUE, CZECH REPUBLIC A native of Australia, Jacob’s interest in aviation first came about as a child going on a long-haul flight between Australia and Europe to visit relatives. In addition to being a pilot himself, he has worked in operations for a charter airline, been on-the-ramp handling aircraft, worked as a slot coordinator for major airports, and currently works as an aircraft charter broker for corporate and VIP clients throughout Eastern Europe. In his spare time, Jacob enjoys photography, plane spotting, and travel. Email: jacob@airlinereporter.com.

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15 Comments

I am so very jealous. Anything “premium” I have flown since my arrival into Sydney last month has been nothing but an imposter compared to this. Sadly, some of those flights were in First.

I miss Etihad.

I’m flying home from Kentucky tomorrow in a premium cabin, maybe one of my flights will have in seat power.

Oh, who am I kidding!

By the way; I wish I could use the EY boarding music for when I put people on hold.

JessIca mercado

**Travelers Beware! My wife and I canceled a flight to Costa Rica a month before our trip due to the dangers of the Zika Virus. The Zika virus is extremely dangerous for pregnant women in the first trimester, leading to brain defects or miscarriages. As you all know my wife is pregnant and that is the reason for canceling. The hotel we booked with gladly refunded our money due to the obvious dangers. Avianca airlines has rejected our refund. My question to Avianca Express NY is, if the health of an unborn child is not a good reason to cancel a flight, then what is? Please share the status to educate fellow travelers.

Patrick

I enjoyed the writeup, but it would be nice to know: did you (or your employer) pay for this ticket, or were you a guest of Etihad? No disrespect, but when I’m reading a trip report as a way of choosing a carrier for a future flight, it’s useful for me to know whether it’s a truly independent review or whether the writer is in some way beholden to the airline, and this is information which many other reviewers volunteer. I’ve no problem if Etihad gave you a ticket and said “please write about us”, but I’d just like to know.

Oh, Jacob and I both paid. Definitely hard currency.

Hi,

I paid for the flight myself with my own money.

Patrick

Cool. Thanks for the fast response. Respect!

William

AWESOME!! Great review..I live in Miami and EY has only a 747-8i Freighter out of here..I could only wish that we could see some Middle East/Gulf Competition to Qatar’s 777 to Doha like an EY A380..But then again it might be cost prohibitive to pay outright for a BizClass seat. I am a big fan of the SUPER Y SEATS in Premium Economy. Sadly, Turkish has ended the AMAZING ..Comfort Class on its 777-300 Long Hauls. A non-stop to Istanbul in PremY was amazingly comfortable and satisfying with restaurant quality dining and a real CHEF on board. I would love to experience the EY service.

Out of curiosity, how much does a BizClass ticket run SYD/AUH??

Thanks for the great review and pics.

Well my ticket one-way Sydney-Berlin (via AUH) was about AUD $3,000 so not too bad.

i guess that means you had to endure the AB product from AUH to TXL :/

Wasn’t too bad it’s the old Etihad business product.

With Kind Regards,

Yeah, I flew AB JFK-TXL-AUH. AB was one of the best J products across the Atlantic, well until AZ and JU upped their game. It’s still a very good airline in business class. Don’t confuse how terrible TXL is with Air Berlin. Though the new airport will never open in our lifetimes, it is not their fault.

Jasmine

I’m flying Etihad long haul Sep 2016, I am booked economy (cry). Etihad has quoted my AUD 6,000 to upgrade my ticket to business. Every fibre of my being wants to do it and this article has sold me every more but it’s so much money. Sitting on the fence at the moment! Once in a life time right?

Melbourne – Kenya
Tanzania – Melbourne

If it is all the way through to Kenya and back for that price its a good deal.

With Kind Regards,

Superb posts, it is very nice tips to get the business class reimagined airways at the standard studio.

Hi. A very informative review on Etihad’s business class product. I just have one question.

We have booked to fly the Business Studio from BNE-AUH-LHR, and some of the seats we have booked are rear-facing. Can you please clarify what you mean when you mentioned that the rear-facing seats “diminish the premium experience” and have a “slightly-reduced pitch”? Any response will be appreciated.

Once again, a great review, and I am looking forward to my experience.

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